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Yardi Database Administrator/HelpDesk

2 months ago

New York, United States Douglas Elliman Property Management Full time

Do not apply if you do not have Yardi experience.

Job Summary: We are seeking a versatile Yardi Database Administrator/Helpdesk Coordinator to ensure the smooth operation of our Yardi system and provide exceptional technical support to our users. This role involves managing user settings, security permissions, and menu sets, as well as troubleshooting technical issues and coordinating training sessions.

Key Responsibilities:

  • Oversee the daily operations of the Yardi system.
  • Create, modify, and maintain user settings and profiles.
  • Assign property, security permissions, and menu sets.
  • Schedule and organize training sessions, including new hire and refresher trainings.
  • Provide timely and courteous technical assistance to users experiencing difficulties with hardware, software, or network connectivity.
  • Troubleshoot and resolve basic technical problems, such as password resets, printer issues, software installations, and email configuration.
  • Escalate complex issues to appropriate IT personnel and coordinate with Yardi support for unresolved problems.
  • Maintain accurate records of support requests, including problem details and resolution steps.
  • Follow up with users to ensure satisfactory resolution of technical issues.
  • Ensure data integrity by collaborating with the team to accurately enter and update data.
  • Train users on Yardi and identify additional training needs based on common user errors.
  • Monitor and respond to operational support requests.
  • Manage daily accounting and operational support requests related to Yardi.
  • Develop and maintain user documentation, policies, procedures, and training materials.
  • Identify and coordinate integrations between Yardi and other applications.
  • Research and test new Yardi features, tools, and modules, and present improvement opportunities to management.
  • Assist with due diligence tasks, special projects, and process improvement initiatives.
  • Support month-end, quarter-end, and year-end processes and reporting.
  • Stay updated on the latest technology trends, products, and best practices.
  • Collaborate with IT colleagues to develop and update knowledge base articles and support documentation.
  • Participate in team meetings and training sessions to enhance technical skills and knowledge.
  • Adhere to established service level agreements (SLAs) for responding to and resolving support requests.

Qualifications:

  • Proven experience with Yardi or similar property management software.
  • Experience in a technical support or helpdesk role.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and customer service abilities.
  • Detail-oriented with a focus on data accuracy.
  • Familiarity with common software applications and tools.
  • Ability to manage multiple tasks and priorities.
  • Ability to work collaboratively with IT colleagues and end users.