Bilingual Customer Experience Specialist

3 weeks ago

Ontario, United States Bilinguallink Full time

Sym-Tech Bilingual Customer Experience Specialist Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At Sym-Tech, we are looking for Associates who share our passion for innovation, creativity, and results We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow professionally. Sym-Tech is growing quickly and that means endless ways to make a real difference We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON.

A career with us offers:

A fun, fast-paced culture

Competitive wages and benefits

On-going industry training programs and professional development opportunities

A professional, collaborative, and progressive work environment

An empowering atmosphere where people are inspired to do great work

The chance to work with some of the best in the business

Position Summary Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team.

Position Functions

Provide best in class customer service to external clients/support and assistance to internal departments

Assist in corresponding with members of the sales team via phone or email

Daily administration and coordination of customer service activities

Liaise with the sales team to coordinate in-field support

Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders

Assemble marketing/sales collateral and POS materials

Maintain a strong knowledge of Sym-Tech products

Meet or exceed monthly call center performance objectives including call quality and performance objectives

Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date)

Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments

Additional duties, tasks, and/or projects as required by Management

Minimum Requirements

3+ years of customer service experience or relevant industry experience

Fluent French and English language skills (written and spoken)

A passion and desire to consistently and compassionately deliver a superior customer experience

Energetic, friendly, outgoing, proactive personality and phone business acumen

Ability to learn new processes quickly, prioritize activities, and work well under pressure in a fast-paced environment

Proven ability to adapt to changing situations

Excellent written and oral communication skills

Demonstrated experience with customer escalation, conflict resolution, and negotiation

Strong willingness to problem solve and work well with minimal supervision

Strong team-building skills, to work well within a close team environment – self-sufficient and resourceful

Proficient in the MS Office suite

CRM experience an asset

May be required to work overtime as per business needs

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