Customer Service Representative
2 weeks ago
** Customer Service Representative**
**Job Category****:** Administration **Requisition Number****:** CUSTO001276 Showing 1 location **Job Details**
**Description**
**Responsibilities**
* Records and processes orders and/or inquiries received by email, telephone, and/or through customer personal contact.
* Utilizes multiple resources efficiently to evaluate existing and pending inventory supply and appropriately enter or update order requests.
* Reviews, maintains and releases orders for specified customer base to ensure on time delivery to meet customer expectations.
* Provides pricing, availability, and schedule information within established guidelines.
* Creates and communicates current status and open order reports to customers as needed.
* Manages all customer purchase orders and back-up documentation and assists in monthly / yearly purging of files when required.
* Assists in creating and maintaining customer information files.
* Maintains working knowledge of import/export compliance guidelines.
* Investigates potential credits, returns and replacement inquires - examine records such as invoices, customer order documentation, bills of lading, correspondence, related documents and converses or corresponds with customer and other company personnel such as billing, credit, sales, service, or shipping, to obtain facts and resolution.
* Notifies customer and designated personnel of findings, adjustments, and recommendations such as exchange of merchandise, refund money, credit of customers account, or adjustment of customers bill.
* Maintains electronic copies of invoices and other back up for Credit and Return processing for audit and research purposes.
* Follows up on recommended adjustments to ensure customer satisfaction.
* Compiles and prepares simple statistical and sales reports as outlined by Supervisor.
* Recommends potential products or services to customers based on the customers needs and current supply available to meet their request.
* Responsible for creating and maintaining Return Goods Authorizations records
* All other customer service duties, as required.
**Requirements/Qualifications:**
* Experience in windows based software (Word & Excel), basic to intermediate level. Knowledge of MRP database (Microsoft NAV)
* Ability to speak effectively over the telephone and in person with customers and employees at all levels of the organization.
* Ability to deal with various customer service questions, complaints and problems with general supervisory input.
* Ability to deal effectively with change. Ability to work with all departments.
* Requires frequent use of multi-line telephone. Able to sit for long periods of time.
* Strong organizational skills. Ability to handle multiple tasks.
**Travel Required**
No . **Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School or better.
**Experience**
**Required**
**2 years:** Customer service or related experience and/or training; or equivalent combination and experience
**Preferred**
**3-5 years:** Customer service or related experience and/or training; or equivalent combination and experience
**Licenses & Certifications**
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