Global Product Support Engineer
1 month ago
PDF Solutions (NASDAQ: PDFS) offers an end-to-end analytics platform that empowers engineers and data scientists across the semiconductor ecosystem to rapidly improve the yield, quality, and profitability of their products. By combining industry-leading data analytics and professional services with exclusive, differentiated product data generated during the manufacturing process, PDF Solutions is delivering on the promise of Industry 4.0 today by transforming how the ecosystem collects, analyzes, and shares data. Key Fortune 500 organizations around the world rely on PDF Solutions to remove the data barriers that encumber and constrain new product introductions and to deliver the machine learning insights that drive efficient and profitable high-volume manufacturing. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan.
Provide highly visible customer support through the performance of on-site installation, as well as leading all aspects of any vital diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks and approves operational quality of system equipment. Responsible for tool upgrade testing & qualification prior to shipment and at start up.
Responsibilities
- Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization.
- Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
- Training of PDF and non-PDF personnel. Develop and document new troubleshooting procedures and Best-Known Methods (BKMs).
- Develop written procedures and training material for new products.
- Act as Technical Support representative for new product development. Backfill or over support for Field Service Engineers.
- Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects.
- Bachelors with 5 years of demonstrated experience or equivalent combination of education and/or experience in optical and/or electromechanical systems.
- Semiconductor capital equipment industry experience strongly preferred.
- 2 years experience in system level troubleshooting, and leading/driving multi-disciplined teams to resolve complex problems.
- Demonstrated ability to act independently and with minimum of planning, drive work to resolution, including post-mortem actions.
- Domestic and international travel required 25%
Pay Range
USD $93,500.00 - USD $110,000.00 /Yr.
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