Customer Care Representative
3 weeks ago
Technical. Elegant. World Leader in Sun Protection You Wear.
As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage.
Job Summary
The Customer Care Specialist (CCS) plays an important role as the voice of customer care. In this position the CCS will provide high quality service and support to our customers via phone, chat, email, and through our website. They will share knowledge of Coolibars technically elegant products and communicate about the Levels of Coverage to increase customer satisfaction and sales. This position reports to the Customer Care Manager.
Duties and Responsibilities
Duties and responsibilities include but are not limited to the following:
1. **Customer Support:**
Provide timely and accurate responses to customer inquiries via phone, email, or chat, and ensure customer satisfaction. In addition to assisting with new orders, you will answer customers calls assisting and resolving issues and questions related to the product, returns, and other topics etc.
2. **Problem Resolution:**
Address and resolve customer complaints, concerns, and escalations effectively, ensuring a positive outcome for the customer. Assist and make recommendations to the customers
3. **Product Knowledge:**
Develop a deep understanding of the company's products or services to assist customers efficiently and offer appropriate solutions.
4. **Documentation:**
Maintain detailed records of customer interactions, transactions, comments, and complaints using CRM systems.
5. **Communication:**
Communicate with other departments to relay customer feedback, trends, or recurring issues for continuous improvement.
6. **Feedback Analysis:**
Analyze customer feedback to identify recurring issues and suggest improvements to products, services, or processes.
7. **Process Improvement:**
Collaborate with the team to improve existing processes and create new procedures to enhance the overall customer experience.
8. **Upselling/Cross-selling:**
Identify opportunities to upsell or cross-sell products or services to existing customers. Assist and make recommendations to the customers
9. **Training and Support:**
Assist in training new team members, sharing best practices, and providing ongoing support to colleagues.
10. **Adherence to Policies:**
Ensure compliance with company policies and procedures while delivering high-quality customer service.
These responsibilities can vary based on the specific company's needs and the nature of the customer care specialist role.
Qualifications
- College Degree preferred and 1+ years of customer service or sales experience
- Experience working in apparel retail desired
- Exceptional phone presentation and communication skills
- Excellent interpersonal, oral, and written communication skills
- High degree of empathy and solutions oriented
- Must be very detail oriented, organized and have excellent problem-solving skills
- Knowledge of Word, Excel, and Microsoft Outlook a must.
- Comfort in working in many different systems a plus
- Desire to assist and help people in a positive, enthusiastic, and professional manner
Coolibar office hours are 9:00am - 6:00pm Monday - Friday
Flexibility with hours and schedule with ability to work some weekend hours as necessary.
On-site Monday-Friday
Remote weekends as needed.
-
Customer Care Representative
2 weeks ago
Doral, United States Coolibar - Technical. Elegant. Sun Protection You Wear. Full timeTechnical. Elegant. World Leader in Sun Protection You Wear. As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage. Job Summary The Customer Care Representative plays an important role as the voice of customer care. In this position you will provide high quality service and support to our customers...
-
Customer Service Representative
5 days ago
Doral, United States Comfort Insurance Corp Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Flexible schedule Free food & snacks Health insurance Home office stipend Opportunity for advancement Paid time off Training & development Vision insurance PURPOSE:A Customer Service Representative...
-
Customer Service Representative
2 weeks ago
Doral, United States Family owned & operated business for over 50 years Full timeJob DescriptionJob DescriptionWe are currently looking for an enthusiastic individual to join our Customer Service team. The Customer Service representative is responsible for handling service requests from our customers. To join our team, you must be outgoing, upbeat, and understand that the CUSTOMER ALWAYS COMES FIRST.Duties• Providing assistance by...
-
Full Time Customer Support Representative
3 weeks ago
Doral, United States Mohabel Enterprises Full timeAt Mohabel Enterprise, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our Full Time Customer Support Representatives continue to be the point of contact...
-
Customer Service Representative
2 weeks ago
Doral, United States Talent Lab Partners LLC Full timeJob Summary: We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, assisting them with their inquiries, resolving complaints, and ensuring their overall satisfaction. The ideal candidate...
-
Doral, United States United Auto Insurance Full timeJob Description Job Description COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Underwriting Customer Service Representatives to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our...
-
Client Service Representative
4 days ago
Doral, United States Care Resource Full time** Client Service Representative** **Job Category****:** Grants & Development **Requisition Number****:** CLIEN01216 Showing 1 location **Job Details** **Description** The Client Service Representative, CSR, is responsible for answering high volume of telephone inquiries from patients and clients about the available services at the Health Center, including...
-
Customer Service Representative
6 days ago
Doral, United States TOTALPACK INC Full timeJob DescriptionJob DescriptionServes customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Handle heavy Inbounds & Outbound callsOpens customer accounts by recording account...
-
Customer Service Representative
2 weeks ago
Doral, United States FastSigns Full timeBenefits: Flexible schedule Free uniforms Training & development FASTSIGNS #172702 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective...
-
Business Development
2 weeks ago
Doral, United States Miami Marketing Firm Full timeStaying consistent and competitive through the pandemic has allowed us to establish our company as one of the most reputable sales and marketing firms in Miami! We broke records this past year and increased our top-tier client’s sales revenue by 30%. We owe all of our successes to our Business Development & Customer Service Representative team. We are...
-
Business Development
7 days ago
Doral, United States Miami Marketing Firm Full timeStaying consistent and competitive through the pandemic has allowed us to establish our company as one of the most reputable sales and marketing firms in Miami! We broke records this past year and increased our top-tier clients sales revenue by 30%. We owe all of our successes to our Business Development & Customer Service Representative team. We are...
-
Customer Service Representative
4 days ago
Doral, United States ENCORE OPTICAL LABORATORIES LLC Full timePosition Overview:Join our dynamic team as a Customer Service Representative in our Optical Laboratory. We're seeking a dedicated individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to our customers. If you're detail-oriented, fluent in both English and Spanish, and have a knack for problem-solving, we...
-
Doral, United States Booking With Brooke Full timeAre you passionate about travel and customer service? Do you thrive in a dynamic, remote work environment? We have an exciting business opportunity for you as a Remote Customer Service Representative for Travel. This entry-level position offers competitive commission, with comprehensive training and certifications provided to ensure your success....
-
Doral, United States DUKANEE BEAUTY SUPPLY Full timeJob DescriptionJob DescriptionMobile Beauty/Barber Supply Customer Service SummaryAs a Mobile Beauty Barber Supply Customer Representative, you will be responsiblefor delivering exceptional customer service while representing our beauty supplycompany directly to customers out of our van. You will travel to various locations, suchas neighborhoods, events,...
-
Customer Service Representative
2 weeks ago
Doral, United States Orionvisual Full timeJob Description Job Description The Customer Service Representative serves an important role in the company, due to the direct ongoing contact they maintain with our customers/clients. Once trained, CSRs must be be proficient in providing customers with detailed, accurate information on available products and services. This individual will assist walk-in...
-
Doral, United States HIRING ASAP Full timeWe are seeking an enthusiastic and dynamic individual to join our team as a Bilingual Customer Service Representative. In this role, you will play a vital role in building and maintaining strong relationships with our clients in the retail industry, ensuring their marketing and promotional needs are met with excellence. Key Responsibilities: 1. Bilingual...
-
Doral, United States Malca-Amit North America, Inc. Full timeCustomer Service Logistics Representative Text file types only (.doc, .pdf.). Max file size 10MB. Uploading... fileuploaded.jpg Upload failed. Max size for files is 10 MB. thank you! you successfully applied for this role. You successfully applied for this role. Oops! Something went wrong while submitting the form. Customer Service Logistics...
-
Customer Service Lead
2 weeks ago
Doral, United States Gemaire Distributors, LLC Full timeJob Description Required Qualifications • Prior customer service supervisory or lead experience required. • High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience. • Customer service experience,...
-
Customer Service Lead
2 weeks ago
Doral, United States Watsco Full timeJob Description Required Qualifications •Prior customer service supervisory or lead experience required. •High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience. •Customer service experience, preferably...
-
Outside Sales Representative
1 day ago
Doral, United States South Shore Marketing Full timeWe are looking for dynamic individuals who are highly motivated, driven to succeed, and passionate about sales to join our team as Outside Sales Representatives. As an Outside Sales Representative, you can showcase your sales skills, build strong customer relationships, and drive revenue growth through direct selling initiatives. If you fit this description,...
