Customer Service Associate
3 weeks ago
Description
Position Summary:
Are you ready to elevate your career in customer service? As a Level 2 SBO Customer Service Associate at MaineHealth, you'll be the friendly, caring, and professional face of our brand. This fully remote position offers the flexibility to work from the comfort of your home. You'll bring your solid understanding of medical billing and revenue cycle processes to help patients, guarantors, and other stakeholders.
Position Highlights:
- Base hourly rate: $19.53-$20.40, contingent upon compensation analysis.
- Full Time
- Team-based, patient-centered Care Management model.
What You'll Do:
- Answer incoming calls from patients, insurance companies, and other healthcare providers.
- Process payments accurately using online modules and payment devices.
- Research and resolve billing issues using digital tools and established workflows.
- Assist with patient correspondence and voicemails.
- Work autonomously and collaboratively with your team, demonstrating flexibility and cooperation.
- Continue learning and mastering intermediate self-pay functions and special projects.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High School Diploma or GED preferred.
- License/Certifications: N/A
- Experience: One year of experience in a healthcare field or one year of experience in a call center required. Demonstrates competency in all essential functions of a Customer Service Associate I role.
- Additional Skills/Requirements Required: Proficient typing/keyboarding, data entry and Microsoft Office skills.
- Additional Skills/Requirements Preferred: Knowledge of medical terminology, medical billing procedures, CPT and ICD codes.
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.
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