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Guest Ambassador Per Diem

2 months ago

Brick Twp, United States Hackensack Meridian Health Full time

Overview Our team members are the heart of what makes us better. At

Hackensack Meridian

Health

, we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The

Guest Ambassador

serves as a liaison between patients/visitors and the organization. This position welcomes guests, provides visitor passes, communicates directions, hospital policies, procedures, and services, and safeguards patient visitation rights. Responsibilities Welcomes all guests to the medical center by proactively greeting them using proper verbal and non-verbal communication and facilitates visitation in accordance with organizational policy. Remains visible and positions themselves at the information desk with a personal appearance that conveys confidence and professionalism while adhering to attire standards. Directs conference participants to accurate conference areas and/or investigates the location of meetings for guests requesting assistance. Escorts or arranges for the escort of maternity, cancer patients, and other patients requiring a wheelchair to their location as necessary. Where applicable, makes confirmation calls for patients, completes sign-in into Epic upon arrival, and announces patients to registration. Answers the telephone and facilitates calls following organizational and departmental standards. Enforces Access Control function by advising guests of the visiting and access policies, alerting security to any violations that cannot be readily addressed using de-escalation and/or service recovery techniques, assisting security as necessary with visitor situations in the lobby areas, including evacuation of the lobby if required. Completes event reports as needed. Explains parking options and any associated fees or discount programs (i.e., extended stay or repeat visits). Handles routine inquiries/issues and directs patient complaints to appropriate individuals. Routinely conducts environmental observations (i.e., cleanliness, noise) and follows up to address issues in areas of coverage, such as the lobby, public restrooms, wheelchairs, etc. Maintains accurate monetary exchange for the sale of newspapers and coordinates the delivery of mail, flowers, gifts, etc. Adheres to all HMH, hospital, and departmental policies and procedures. Identifies and reports trends to their Experience leader. Serves as a resource to visitors waiting in areas of coverage. Ensure high department morale and smooth transition of work by maintaining a good working relationship with colleagues and volunteers and completing all change of shift requirements. May be required to stand for all or part of the shift and physically assist patients and visitors. Other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior. Qualifications High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. 1-2 years of working experience. Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations. Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills. Computer skills. Education, Knowledge, Skills, and Abilities Preferred : Associates and/or Bachelor's degree. 1-2 years of experience in front desk/reception or hospitality experience. Patient Advocacy Certification. Bilingual. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today Our Network Hackensack Meridian

Health

(HMH) is a Mandatory Influenza Vaccination Facility As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

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