Customer Service Representative
3 weeks ago
Customer Service Representative
Description **$16-$20 per hour based on experience**
Support customer satisfaction, growth, profitability and other performance objectives of the branch office through coordination and maintenance of all customer service and office procedures. Accurate follow-up on all customer requests, quotes, orders, and inquiries. Work in conjunction with the service staff to ensure that the branch office achieves performance goals in customer satisfaction.
Requirements Build a knowledge base on Pella product and components, the issues that affect our products operation, and our warranties based upon product brand, vintage and application. Create value on services, through accurate diagnosis and the efficient use of resources to ensure a very satisfied customer.
General Responsibilities:
-Develop extensive product knowledge, process, and the ability to navigate the following software: Pella Order Management System, Pella Direct Quoting System, Pella Order Entry Transmission System, Customer Service Module, and the Pella Electronic Reference Library.
-Our organization sets itself apart from our competitors by delivering an exceptional customer experience. The position requires an individual that listens, is empathetic, organized and can deliver excellent customer service to even the most difficult customers.
-Develop and maintain trusting relationships and communication with peers, the management team, and internal and external customers, enhancing the ability to provide outstanding customer service.
-Manage orders to have the product delivered to the project to meet the customer's delivery expectations.
-Establish product delivery to the project includes ordering the products, scheduling any required assemblies, in-house staining or painting and coordination of installation. Manage the follow-up items. until the order is complete.
-Through teamwork, meet customer expectations by coordinating service needs to earn a rating of Very Satisfied from the customer. If the results fall short of a Very Satisfied service rating, you must be in the position to identify areas of opportunity.
-
Customer Service Representative
6 days ago
Cleveland, United States The Waterworks Full timeDo you have Mad Customer Service Skills? The Plumbing Source is looking for a top notch Customer Service Representative to keep our Plumbing technicians rolling and our customers happy! This is a great place to learn and grow. We are looking for a Cu Customer Service Representative, Customer Service, Representative, Retail, Plumbing
-
Customer Service Representative
4 weeks ago
Cleveland, United States Trillium Staffing Full timeTrillium is Now Hiring a Customer Service Representative in Cleveland! This is an exciting opportunity to join an established and reputable business services company in Cleveland as an experienced Customer Service Representative! As a Customer Service Representative, you will be answering incoming and outgoing phone call, responding via email to clients and...
-
Customer Service Representative
1 week ago
Cleveland, United States Five-S Group Full timeJob location Customer Service Representative Customer Service Representative **Job location** ** Job location** America/Caribbean, USA, Ohio, Cleveland, OH ** City and Zip code** Cleveland, 44105 **Job details** ** Job title** Customer Service Representative ** Job type** Permanent position ** Job content** This position offers excellent health benefits, 6%...
-
Customer Service Representative
3 weeks ago
Cleveland, United States Trescal Full time**Customer Service Representative** **Job Description** Job Title Customer Service Representative Location Cleveland - Cleveland, OH US (Primary) Job Type Full-time Education High School Career Level Experienced (Non-Manager) Category Customer Service Job Ad **Trescal** is a growing company, looking for new talent to join our organization! We are the...
-
Customer Service Representative
7 days ago
Cleveland, United States Universal Energy Solutions Full timeUniversal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We are currently looking for a dedicated and customer-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring...
-
Customer Service Representative
2 weeks ago
Cleveland, United States Universal Energy Solutions Full timeJob DescriptionJob DescriptionUniversal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We are currently looking for a dedicated and customer-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our...
-
Customer Service Representative
1 month ago
Cleveland, United States Universal Energy Solutions Full timeJob DescriptionJob DescriptionUniversal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You...
-
Customer Service Representative
1 month ago
Cleveland, United States Universal Energy Solutions Full timeUniversal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for assisting...
-
Customer Service Representative
1 month ago
Cleveland, United States Universal Energy Solutions Full timeUniversal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for assisting...
-
Customer Service Representative
1 month ago
Cleveland, United States Universal Energy Solutions Full timeUniversal Energy Solutions is a leading provider of sustainable energy solutions, and we are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for assisting...
-
Customer Service Representative
1 month ago
Cleveland, United States Marvin Full time** Customer Service Representative** **Job Category****:** Retail **Requisition Number****:** CUSTO003530 Showing 1 location **Job Details** **Description** Infinity from Marvin is a progressive company bringing a new generation of exceptional products to homeowners in need of window and door replacement. From product design to providing replacement...
-
Customer Service Representative
7 days ago
Cleveland, United States Marvin Full time** Customer Service Representative** **Job Category****:** Retail **Requisition Number****:** CUSTO003530 Showing 1 location **Job Details** **Description** Infinity from Marvin is a progressive company bringing a new generation of exceptional products to homeowners in need of window and door replacement. From product design to providing replacement...
-
Customer Service Representative
4 weeks ago
Cleveland, United States D & S CUSTOM VAN, INC. Full timeCustomer Service Representative **Customer Service Representative** **Location** Mentor, Ohio **Description** The Customer Service Representative (CSR) is vital to the flow of information within each of our collision centers. This position is responsible for handling incoming phone calls, greeting customers, and assisting the collision center staff with...
-
Customer Service Representative
3 weeks ago
Cleveland, United States D & S CUSTOM VAN, INC. Full timeCustomer Service Representative **Customer Service Representative** **Location** Mentor, Ohio **Description** The Customer Service Representative (CSR) is vital to the flow of information within each of our collision centers. This position is responsible for handling incoming phone calls, greeting customers, and assisting the collision center staff with...
-
Customer Service Representative
3 weeks ago
Cleveland, United States Classic Collision Inc Full timeCustomer Service Representative Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty.Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into...
-
Customer Service Representative
3 weeks ago
Cleveland, United States Classic Collision Inc Full timeCustomer Service Representative Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty.Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into...
-
Customer Service Representative
7 days ago
Cleveland, United States PFS - Professional Financial Services Full timeDo you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and...
-
Customer Service Representative
1 week ago
Cleveland, United States PFS - Professional Financial Services Full timeDo you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and...
-
Customer Service Representative
4 weeks ago
Cleveland, United States Perfect Placement Group, LLC Full timeJob DescriptionJob DescriptionCustomer Service Representative (CSR)SalesLocation: Cleveland, OH Summary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection. Compensation: This is a non-exempt, hourly role. Hourly rates start at $18+, plus Over Time (paid at 1.5x), plus...
-
Customer Service Representative
4 weeks ago
Cleveland, United States Perfect Placement Group, LLC Full timeCustomer Service Representative (CSR)SalesLocation: Cleveland, OHSummary: The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.Compensation: This is a non-exempt, hourly role. Hourly rates start at $18+, plus Over Time (paid at 1.5x), plus Bonuses. Annual pay for new hires...
