Application Consultant- Music
4 weeks ago
As an Applications Consultant with Vistex, you will be responsible for providing technical and business service and support to Vistex's Rights and Royalty Management Suite, and collaborating closely with internal development teams. Applications Consultants will receive training in the Company's enterprise level rights and royalty management software solutions, developed for the Music industry. The role reports to the Manager, Music based in the company's Los Angeles, CA office.
Responsibilities:
- Assist with providing direct client technical service and support for software products and services via phone, email, and on-site engagement, including logging new items and ongoing correspondence, diagnosing, resolving, and escalating issues when required.
- Actively test and participate in product quality assurance activities; provide feedback to development teams on product performance, stability, quality and supportability.
- Produce clear, concise functional specifications, data flows and test specifications from which the development teams will develop new products, product enhancements and solutions.
- Develop system, support, and training documentation for use internally and with clients/end-users.
- Develop and maintain in-depth technical, product functionality and operational knowledge of the Vistex contract management systems.
- Train clients and colleagues in the Vistex software.
- Gather and document client requirements for new functionality, features and/or interfaces.
- Use case management tools to document problems, to provide updates (internally and to clients), and to record resolutions
- Other duties as directed or required.
The compensation for this position ranges from $75,000 to $85,000 annually. Base pay will vary depending on factors, including but not limited to, a candidate's location, job-related knowledge, skills and work experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Vistex provides highly competitive benefits including comprehensive healthcare plan, 401(k) and paid time off, including paid volunteerism days
About Vistex:Vistex's Rights and Royalty Management provides specialized software for the entertainment and brand licensing industries. Vistex helps clients maximize the exploitation of their intellectual property, reduce the time and cost of back-office administration, and manage the risk of revenue or expense leakage.
With over 25 years of experience and over 400 customers, Vistex has provided solutions for every sector of the industry. The Rights and Royalty Management Suite is a specialized set of software packages which address different needs based on industry area, offering clients best-of-breed solutions for their business. Whether you are a small independent, or part of a major multinational, the Vistex R&R Suite is a scalable solution that will meet your needs.
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