Customer Support, Broker Experience Associate

4 weeks ago

Mt Laurel, United States Spring EQ Full time

Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, we;

* Strive to make every customer interaction a great one * Recognize behind every loan is a person or family trusting us to handle a significant financial transaction * Work hard and have fun to get the job done * Recognize each team member's unique value * Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ * Promote our team members so they can share their knowledge with others * Innovate, innovate, innovate * Create and embrace the latest technology * Simplify constantly, challenging every process we use to better accomplish our goals * Build upon a strong company culture and foster an environment of togetherness, support, and accountability

The Broker Experience Associate will play a key role in supporting customers A strong candidate will have a proven track record of success in loan sales and thrive in a growing, fast-paced environment. They will be driven, passionate and flourish in a customer service role that is exciting and dynamic.

Responsibilities

* Handle phone calls as our broker partners call in for assistance with home equity loans * Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process * Assist with the Spring EQ broker portal administration such as creating new accounts, resetting passwords, etc * Field questions regarding the broker portal, loan status, and guidelines * Provide exceptional customer service on a high volume of broker phone calls and communications * Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers * Complete various administrative tasks in a timely manner to support our sales and operations teams

Qualifications

* Associates, Bachelor degree or equivalent experience preferred * 2+ years of mortgage or home lending experience required * Excellent customer service skills * Strong technical skills * High degree of patience * Excellent communication, interpersonal and organizational skills. * Self-starter mentality with the ability to solve open ended business challenges * Enthusiastically contribution to a culture of innovation and continuous improvement * The ideal candidate will have a demonstrated track record of meeting/exceeding goals as an individual contributor * We worked hard to stay updated with the industry technology, therefore we need our employees to be able to learn new computer systems quickly * Time is money - At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team oriented environment * Spring EQ values personal excellence, integrity and accountability - we need candidates who demonstrate these qualities in their everyday lives

Compensation

* Base salary and commission * Outstanding culture and working environment * Excellent professional growth opportunity for deserving candidates

Benefits

* 401k Company Match * Commuter Benefits * Company Holidays * Dental Insurance * Dependent Care Plan * Disability Insurance * Employee Assistance Program * Life Insurance * Medical Insurance * Paid Time Off Plan * Vision Insurance * Credit union membership

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Responsibilities - Handle phone calls as our broker partners call in for assistance with home equity loans - Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process - Assist with the Spring EQ broker portal administration such as creating new accounts, resetting passwords, etc - Field questions regarding the broker portal, loan status, and guidelines - Provide exceptional customer service on a high volume of broker phone calls and communications - Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers - Complete various administrative tasks in a timely manner to support our sales and operations teams

  • Customer Experience Associate

    6 days ago

    Mt Joy, United States Weis Markets Full time

    Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 441 West Main Street Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for...

  • Loan Processor/Account Manager

    2 weeks ago

    Mt Laurel, United States Spring EQ Full time

    OverviewAbout Spring EQ Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a...

  • Customer Experience Coordinator

    4 weeks ago

    Mount Laurel, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Customer Service Specialist

    1 month ago

    Mt Prospect, United States Mizkan America Full time

    Job Description The Customer Service Specialist processes customer orders and provides support to customers, brokers, and Sales. This person acts as liaison between Supply Chain, Sales, Operations, Accounting, and our brokers to ensure our customers get their orders on time and complete. This position reports to the Customer Service Manager. This job...

  • Entry Level Customer Service Representative

    4 weeks ago

    Laurel, United States Prime Elite Full time

    **About the job**: **Customer Service Representative**: **No Experience Necessary** **Must be able to commute to Beltsville daily** The **Customer Service Representative **will interface with customers to consistently address their needs in a helpful, friendly and unfailingly professional manner, helping further advance our Energy brokers superb reputation...

  • Customer Experience Associate I

    3 weeks ago

    Mt Dora, United States Conduent State & Local Solutions, Inc Full time

    Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Ability to perform in an analytical and operational process. Entry-level...

  • Sales Associate

    2 weeks ago

    Mt Laurel, United States Ascena Retail Group Full time

    About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • Customer Experience Associate

    1 day ago

    Mt Prospect, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE : Member Experience Specialist (MES) FLSA STATUS : Hourly COMPENSATION : Base rate of $14.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales! Full-time and Part-time positions available! JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by...

  • Account Associate

    4 weeks ago

    Mt Laurel, United States PeopleShare Inc Full time

    We are an Employee Benefits Administration Firm currently recruiting to fill an Account Associate position on our Mt Laurel, NJ Administrative Team. This position is responsible for providing administrative support and delivering excellent customer service to various benefit plans provided to our client's membership. The ideal candidate will have a blend of...

  • Customer Support Representative

    4 weeks ago

    Laurel, United States DreamCrafters Management Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Dreamcrafters Management. Our Customer Support Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support...

  • Marketing Associate

    3 days ago

    Mt Laurel, United States Association Headquarters Full time

    is an in-house agency of cross-functional marketing subject matter experts in the areas of an integrated strategy, digital, social and web, content and editorial, video production, and graphic design responsible for all clients and AH corporate work. POSITION SUMMARY Marketing Associate is responsible for all aspects of managing assigned tasks and projects....

  • Marketing Associate

    3 weeks ago

    Mt Laurel, United States Association Headquarters Full time

    is an in-house agency of cross-functional marketing subject matter experts in the areas of an integrated strategy, digital, social and web, content and editorial, video production, and graphic design responsible for all clients and AH corporate work.POSITION SUMMARYMarketing Associate is responsible for all aspects of managing assigned tasks and projects....

  • Marketing Associate

    3 weeks ago

    Mt Laurel, United States Association Headquarters Full time

    is an in-house agency of cross-functional marketing subject matter experts in the areas of an integrated strategy, digital, social and web, content and editorial, video production, and graphic design responsible for all clients and AH corporate work. POSITION SUMMARY Marketing Associate is responsible for all aspects of managing assigned tasks and projects....

  • Customer Experience Specialist

    1 month ago

    Mt Juliet, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Sales Associate

    1 month ago

    Mt Laurel, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including...

  • Associate Account Manager

    1 month ago

    Mt Laurel, United States Association Headquarters Full time

    Association Headquarters Conformance Statement: In the performance of their respective tasks and duties all employees are expected to demonstrate Association Headquarters Core Values: Customer Service, Respect, Accountability, Transparency, Flexibility, Expertise/Innovation and Social Responsibility, Unified Diversity. LEVEL SUMMARY The Associate Manager...

  • Land Acquisition Analyst_

    2 weeks ago

    Mt Laurel, United States D.R. Horton Full time

    *D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers...

  • Information Technology Support Analyst

    3 weeks ago

    Mt Laurel, United States Randstad Full time

    Opening / Selling Statement -Searching for a junior-to-mid level Service Desk Analyst with 2-5+ years working for a medium-to-large enterprise.Required Skills -mobile phones, PC and Mac OS, hardware and application experience in a mid-to-large enterpriseJob Duties -Working in a hybrid IT Call Center / Deskside Support team provisioning technologies to new...

  • Information Technology Support Analyst

    3 weeks ago

    Mt Laurel, United States Randstad Full time

    Opening / Selling Statement -Searching for a junior-to-mid level Service Desk Analyst with 2-5+ years working for a medium-to-large enterprise. Required Skills -mobile phones, PC and Mac OS, hardware and application experience in a mid-to-large enterprise Job Duties -Working in a hybrid IT Call Center / Deskside Support team provisioning technologies to new...

  • Store Associate Part-Time

    1 month ago

    Mt Laurel, United States DSW Full time

    You must apply through our internal portal: ** Store Associate Part-Time** DATE: Oct 20, 2021 CITY: Mt Laurel BRAND: DSW REQ #: 122049 LOCATION NAME: Centerton Square, Mount Laurel DEPARTMENT: Stores **General Summary** Store Associates provide friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the...