Patient Navigator

4 months ago

Akron, United States Family Community Services Full time

Job Type

Full-time

Description

SUMMARY: To provide direct, high-quality customer service to clinic patients and visitors and maintain a professional and friendly atmosphere. To coordinate AxessPointe Community Health Center, Inc. (API) health center appointments, provide reception services for patients, maintain patient charts, and represent the health center in all patient interactions. API manages patient care using a team-based approach in our interactions with patients and working to achieve stated objectives and outcomes.

SUPERVISOR: Health Center Administrator

DUTIES AND RESPONSIBILITIES:

  • Provide exemplary customer service too all patients on the phone and in the health centers.
  • Answer incoming calls and schedule appointments (both in-office and telehealth).
  • Complete patient registration, insurance verification, and process/scan/fax all necessary paperwork.
  • Collect and process co-payments at time of service, understand payment arrangement policy and assign accordingly. Complete daily reconciliation of funds collected.
  • Complete virtual 'Telephone Encounters' in current operating system and assign to appropriate staff.
  • Check patients in & out in a timely manner and consult with clinical support and/or provider staff regarding walk-in patients.
  • Assist patients navigate insurance plans, process claims, and work to create payment plans when necessary.
  • Complete insurance eligibility process.
  • Patient/Customer Focus: Makes patients and their needs a primary focus of one's actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains patient trust and respect; meets or exceeds patient's expectations. Core values of Patient-Focused Care: Timely answering of calls; respect: compassion, empathy, caring, non-judgmental, focusing on one patient at a time, establish trust and ensure patient satisfaction. Compassionate Care: Treating patients as if they are our family/friends: Platinum Rule (Treat others the way they want to be treated), being kind and courteous, showing empathy and not passing judgment, showing patients respect, understand patient's limitations, demonstrating professionalism even under stressful situations
  • Compliance with current HIPAA policy to assure patient privacy
  • Technical/Professional Knowledge and Skills: Possesses, acquires and maintains the technical/ professional expertise required to do the job effectively. Demonstrates knowledge through problem solving, applying professional judgment and competent performance.
  • Support and participate in process improvement efforts.
  • Adapts well to changes in assignments and priorities, adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Uses creativity and imagination to develop new insights into situations and applies new solutions to problems. Core Value of Creative Care: open to change, optimistic, focus on learning and sharing.
  • Travel to ALL AxessPointe locations WHEN needed.
  • Perform any additional duties assigned by the supervisor
Requirements

MINIMUM QUALIFICATIONS:
  • Minimum of a High School diploma or equivalent is required.
  • 1-3 years' experience working with underserved/vulnerable populations and working with community resource programs is preferred.
  • Essential Technical/Motor Skills: Able to operate computer, fax machine, printers, scanners, webcam and other office machines and equipment.
  • Ability to successfully complete all required and applicable federal and/or state consumer assistance training.
  • Interpersonal Skills: Work independently and as a team member and at times with difficult clients
  • Essential Mental Abilities: Ability to meet and interact in positive way with people. Ability to organize and multi-task. Communicate effectively and in a culturally appropriate manner.
  • Adhere to the guidelines & principals of API and any of its satellite locations.
  • Must have excellent oral and written communication skills and advanced computer skills.
  • Must maintain a valid driver's license, dependable transportation, and be able to travel between health center sites and throughout the health center's service area.
  • Must be flexible to work evening and Saturday hours as needed
LICENSES OR CERTIFICATIONS REQUIRED :
  • Licensure: None required.

COMPLIANCE:

This position requires compliance with API's written standards, including its Compliance Program and Standards of Conduct and policies and procedures. Such compliance will be an element considered as part of the regular performance evaluation.

Failure to comply with API's Written Standards, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements or API's Written Standards or, for managers and supervisors, fails to detect non-compliant conduct where reasonable efforts would have resulted in detection, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with API's Compliance Program Policy and Procedure: Addressing Instances of Non-Compliance through Appropriate Disciplinary Actions.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and use hands to finger handle or feel; to talk; or hear. The employee is frequently required to reach with hands and arms. The employee must occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl. The employee must be able to frequently lift up to 25 pounds. The employee may occasionally be required to lift 25 to 50 pounds; however, this is not essential; duties may be shifted to accommodate lifting restrictions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to use close vision (clear vision at 20 inches or less). The employee will occasionally be working near moving mechanical parts, be exposed to outdoor weather conditions and exposed to a risk of electrical shock while running the copier, printer, other standard equipment and answering the telephone. The noise level in the work environment is low to moderate. Stress level can be high at times.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

  • Financial Support Navigator

    5 months ago

    Akron, United States Summa Health Full time

    Financial Support Navigator - Support Services Summa Health - Akron City Campus Full-Time / 40 Hours / Days Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent...

  • Patient Registration, COE Center of Excellence

    4 months ago

    Akron, United States Summa Health System Full time

    Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthca Registration, Patient, Excel, Customer Service, Healthcare, High School

  • Patient Access Liaison I

    1 week ago

    Akron, United States Summa Health System Full time

    Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthca Patient Access, Registration, Patient, Liaison, Customer Service, Healthcare

  • Patient Shuttle Driver

    3 days ago

    Akron, United States AbsoluteCARE Inc Full time

    1758 Remote?: 0 Highlights (Bonus, shift, relocation, info for job):Job Summary This role transports AbsoluteCARE medical patients to and from many different medical venues including appointments for AbsoluteCARE office, home, hospital, emergency room. Extensive knowledge of local routes and roads and the ability to navigate them efficiently. Duties and...

  • Patient Service Specialist

    2 months ago

    Akron, United States Cleveland Clinic Full time

    Patient Service Specialist - Sports MedicineJoin Cleveland Clinic Akron General's Bath Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.Cleveland Clinic is...

  • Financial Support Specialist

    1 month ago

    Akron, Ohio, United States Summa Health Full time

    Financial Support SpecialistSumma Health is seeking a Financial Support Specialist to join our team. As a key member of our support services, you will provide in-depth financial support and navigation to patients in regards to insurance coverage, medical billing, and out-of-pocket treatment expenses.Key Responsibilities:Collaborate with providers to ensure...

  • Registered Nurse

    1 month ago

    Akron, United States Crossroads Hospice & Palliative Care Full time

    Quick Response Registered Nurses provide symptom relief and support with empathy, bravery, and skill. Our after-hours response team is a cohesive group of caregivers dedicated to delivering the crucial support and comfort needed during these vulnerable times. Being a Hospice nurse goes beyond administering medical care, it's about exceeding expectations to...

  • Registered Nurse

    4 weeks ago

    Akron, United States Crossroads Hospice & Palliative Care Full time

    Quick Response Registered Nurses provide symptom relief and support with empathy, bravery, and skill. Our after-hours response team is a cohesive group of caregivers dedicated to delivering the crucial support and comfort needed during these vulnerable times. Being a Hospice nurse goes beyond administering medical care, it's about exceeding expectations to...

  • Nurse Care Specialist

    1 month ago

    Akron, Ohio, United States Crossroads Hospice & Palliative Care Full time

    Empathetic Caregivers WantedAt Crossroads Hospice & Palliative Care, we're seeking compassionate Registered Nurses to join our after-hours response team. As a skilled nursing professional, you'll provide symptom relief and support with empathy, bravery, and skill.Our team is dedicated to delivering crucial support and comfort to patients during vulnerable...

  • Nurse Specialist

    3 weeks ago

    Akron, Ohio, United States Host Healthcare Full time

    Host Healthcare is seeking a skilled and compassionate Registered Nurse to join our team in a Cardiovascular Intensive Care Unit (CVICU) setting. This is a fantastic opportunity to work with a dynamic team and make a meaningful difference in the lives of patients and their families.Job Highlights:•⁠ ⁠12 hour shifts, nights•⁠ ⁠36 hours per...

  • Front Desk Receptionist

    4 months ago

    Akron, United States Family Community Services Full time

    Job Type Full-time Description PATIENT NAVIGATORSUMMARY: To provide direct, high-quality customer service to clinic patients and visitors and maintain a professional and friendly atmosphere. To coordinate AxessPointe Community Health Center, Inc. (API) health center appointments, provide reception services for patients, maintain patient charts, and...

  • Travel Healthcare Professional RN

    3 weeks ago

    Akron, Ohio, United States Travel Nurses, Inc. Full time

    Job DescriptionWe are seeking a highly skilled Travel Nurse RN to join our team at Travel Nurses, Inc.About the JobJob Type: Travel NursingSpecialty: Med Surg / TelemetryShift: 12 hours, nightsHours: 36 hours per weekDuration: 13 weeksResponsibilitiesProvide high-quality patient care in a Med Surg / Telemetry settingCollaborate with the healthcare team to...

  • Nurse Traveler

    3 weeks ago

    Akron, Ohio, United States Travel Nurses, Inc. Full time

    We are seeking a talented and experienced Med-Surg/Tele Registered Nurse (RN) to join our team for a travel nursing opportunity in Akron, Ohio.About the OpportunityThis is a 13-week contract with 36 hours per weekThe shift is 12 hours per nightThe ideal candidate will have at least 1-2 years of recent experience in Med-Surg/Tele and be willing to be flexible...

  • Care Management Assistant

    5 months ago

    Akron, United States Summa Health Full time

    Care Management Assistant Summa Health - Akron City Campus Full-Time / 40 Hours / Days (Mon-Fri 8a-4:30p - no weekends/holidays) Summary : The Care Management Assistant (CMA) provides administrative support to the licensed members of the Care Management team through clerical assistance with care coordination and transition planning efforts. The...

  • Care Management Assistant

    4 weeks ago

    Akron, United States Summa Health System Full time

    Care Management Assistant Summa Health Systems Full Time, Benefit Eligible 525 East Market Street Summary: The Care Management Assistant (CMA) provides administrative support to the licensed members of the Care Management team through clerical assistance with care coordination and transition planning efforts. The CMA supports efficient movement of patients...

  • Registered Nurse Case Manager

    4 weeks ago

    Akron, United States Summa Health at Home and Hospice Full time

    Agency: Summa Health at Home and Hospice Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers...

  • Nurse Practitioner, Sr Community Care

    2 months ago

    Akron, United States UnitedHealth Group Full time

    $10,000 Sign-on Bonus for External Candidates Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and...

  • Internal Medicine Nurse Practitioner

    4 weeks ago

    Akron, United States AbsoluteCare Full time

    We re excited to announce that a new medical center will be opening soon in Akron, OH! The location is currently under development, and the exact address will be shared as soon as it's available. Stay tuned for updates on this exciting addition to our network! Why Work at AbsoluteCare?At AbsoluteCare, we serve the most vulnerable individuals in America....

  • Advanced Practice Nurses

    3 weeks ago

    Akron, United States AbsoluteCare Full time

    We re excited to announce that a new medical center will be opening soon in Akron, OH! The location is currently under development, and the exact address will be shared as soon as it's available. Stay tuned for updates on this exciting addition to our network! Why Work at AbsoluteCare?At AbsoluteCare, we serve the most vulnerable individuals in America....

  • Nurse Practitioner, Home Visits

    2 months ago

    Akron, United States Optum Full time

    $10,000 Sign-on Bonus for External Candidates Optum is seeking a Nurse Practitioner, Home Visits to join our Home-based Medical Care team in Akron and Portage Lake OH. Optum is a clinician-led care organization, that is creating a seamless health journey for patients across the care continuum. As a member of the broader Home and Community Care team, you'll...