Operations Supervisor III

3 weeks ago

Fairmont, United States Axelon Full time
Operations Supervisor III
Fairmont, WV
24 Month Contract
Candidates must have experience in policy writing and security operations
Afternoon Shift: 2pm - 10pm

Role will be 100% onsite, Fairmont - MonPower Headquarters
Candidates must have experience in policy writing and security operations

1. Supervisory experience such as supervising/managing direct reports.
2. Policy/Procedure writing
3. Security Operations Center experience - this position is not cyber security please do not submit candidates who are seeking cyber security

Job Description:
•Day-to-day oversight of the third-party security guard services, primarily at the Security Operations Center
•Reports directly to the Manager, Compliance Field Support & Physical Security
•Collects and summarizes performance data, identifies opportunities for improvement, and presents to FE Corporate Security team
•Assist with updating, maintaining, and enforcing Corporate Security policies and procedures related to monitoring (alarm directives, alarm response, etc.)
•Responsible for guard post orders, FE rules and regulations, and company policy compliance
•Ensures contractor performance standards are met
•Report audit outcomes, quality & service performance results to FE Corporate Security management
•Ensure proper time & rates are charged appropriately by third party guard service company
•Lead training of security guard personnel, including internal onboarding tasks
•Responsible for creating and maintaining accurate records
•Identify training needs for security guard personnel
•Reports issues with personnel to FE Corporate Security team
•Audit security incident intake including accurate and adequate entries in the incident management system, and correct logic used when launching security alerts
•Other related duties as assigned
•Supervisory experience required
•Advanced program management & status reporting skills preferred
•Excellent written and verbal communication skills
•Solid organizational skills including attention to detail and multitasking
•Strong working knowledge of Microsoft Office

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