Client Care Coordinator

3 days ago

Towson, United States Homewell Care Services of Maryland Full time
Client Care Coordinator

The Care Coordinator is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company's mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.

MINIMUM QUALIFICATIONS:

  • Two years of experience in home care, home health, or related field.
  • A reliable means of transportation with current insurance and a valid driver's license.
  • Must possess excellent written and verbal communication skills and interact effectively with a diverse audience, including clients, families, care providers, and other professionals.
  • Must possess impeccable follow-up and attention to detail and be able to exercise initiative, problem-solve, and apply sound judgment.
  • Able to supervise, assess, and evaluate care providers and advocate for clients and families.
  • Passionate about helping others live with dignity.
  • Must present a positive and professional business image.
  • Must pass a criminal background check.
  • Licensed CNA, GNA, or RN highly desired, salary commensurate with experience
ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Review the Client Services Agreement to ensure all signatures, contact information, and insurance documentation are in place. Correct and update as needed in coordination with the Sales team and Client/Client representatives.
    • Communicate all Client Services Agreement administrative requirements to responsible staff members. (i.e., Long-Term Insurance information to Administrative Director)
    • Review the RN Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
    • Enter Client information into the Wellsky Personal Care system, including "open" schedule placeholders
    • Coordinate and schedule the client care assessment and development of the client's care plan with the RN care manager.
    • Coordinate with HR/Scheduling Coordinator to review Care Plan needs and ensure adequate and skilled staff to meet client needs.
    • Introduce the caregiver for the first scheduled shift; review the care plan with the client and caregiver and set expectations for service delivery; ensure the client's in-home binder with a printed copy is easily accessible in the client's residence.
    • In conjunction with the HR/Scheduling Coordinator, supervise client care provided by agency personnel to ensure:
    • Caregiver reviews the client's care plan before service provision and whenever there is a change in the care plan.
    • Caregivers comply with the care plan.
    • Caregivers implement proper infection control practices.
    • Caregivers observe, recognize, and immediately report changes in the client's service needs or condition.
    • Caregivers are familiar with and implement emergency procedures for clients.
    • Caregivers possess the necessary skills required for service needs.

    • All necessary supplies and equipment are available on-site for safe client care.
    • Provided services fall within the scope of the agency's license.
    • Regularly communicate with the client and designated client representative to follow up on service delivery and ensure client satisfaction.
    • Perform scheduled and non-scheduled in-home client support visits.
    • Schedule reassessments with RN according to the agency's established frequency and as needed due to a change in client condition or recent events.
    • Participate in service coordination when more than one community service, such as another home care agency, home health agency, hospice agency, or facility, provides care to a client.
    • Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third-party services.
    • Investigate issues related to client care and client or employee well-being.
    • Document supervision of client care on the appropriate form and in the online management system per agency policies and procedures.
    • Ensure client records are current and maintained correctly per agency policies and procedures.
    • Provide the necessary training and education for staff in the client's home via telephone or the agency office.
    • Report pertinent client and employee information to agency staff for effective service delivery, caregiver matching and scheduling, and ongoing client and employee management.
    • Assist with the development and revision of client care policies and procedures.
    • Participate in personnel evaluations for caregivers.


PHYSICAL AND ENVIRONMENTAL DEMANDS: Travel to the client's residence using a reliable means of transportation.

ORGANIZATIONAL RELATIONSHIP: Reports directly to the Owner/Administrative Director

CLASSIFICATION: Hourly

POSITION TYPE & EXPECTED HOURS OF WORK: Full-Time

DISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change or be assigned at any time, with or without notice.

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