IT Technology Support Specialist

7 days ago

Bennington, United States Bennington College Full time

Bennington College invites applications for a Technology Support Specialist to join a dynamic and highly innovative IT team whose mission is to help fulfill the promise of a Bennington Education in all its forms by partnering to create world-class technology solutions for and with the Bennington College Community. that works in support of a vibrant campus community.

The Technology Support Specialist is responsible for the daily operation and efficiency of Bennington College's Help Desk and technology resources, including, but not limited to, computer hardware, software, classroom media, network, and phone systems. The Specialist oversees and manages the Help Desk student staff within IT@Bennington and works within the student employment framework to ensure that student employees are well supported in their work. The Technology Support Specialist must coordinate with other members of the team to provide outstanding service to students, faculty, and staff and facilitate the identification and adoption of a technology service model that will enhance Bennington College's technology resource effectiveness and further the progressive education mission of the Institution.

Key responsibilities

  1. Execute all aspects of the technology support and service provisioning model delivering impeccable services to keep the Bennington Community at the forefront of delivering on its vision of progressive education.
  2. In partnership with other team members, manage the workflow of the technology services team to provide the most efficient technology support to Bennington College faculty, staff, and students.
  3. Hire, supervise, train, and coach student technicians toward consistent operational and customer service effectiveness while supporting positive morale. Provide technical coaching and a strong example of customer service excellence to the technology services team.
  4. Manage support queue and assign requests to technology service team staff. Ensure consistency in timely resolution of support requests per service level agreement (SLA) standards. Prioritize and schedule assignments as needed. Follow up with customers to ensure satisfaction with service received.
  5. Assist with technology support request resolution.
  6. In partnership with the Support and Operations Manager, identify and execute on opportunities for cost-savings and efficiencies to optimize budgets effectively.
  7. Implement streamlining and automation for frequent, repetitive or simple issues.
  8. Serve as a critical part of the IT@Bennington Security Team, providing SME services in support of security efforts for the College.
  9. Effectively manage relationships with external stakeholders, including but not limited to 3rd party vendors, partner institutions and organizations, and internal stakeholders, including but not limited to students, the faculty, the staff, senior administrators and alumni.
  10. Ensure consistent maintenance of and adherence to technology policies, standards and procedures.
  11. Develop and maintain efficient department processes, and create and maintain documentation of these processes.
  12. Administer procurement and deployment of supplies and technology equipment.
Bennington serves a diverse student population inclusive of members of ethnically/racially minoritized, international, LGBTQIA+, and disability communities as well as diverse gender identities, socioeconomic backgrounds, religions, and political beliefs. Our staff and faculty also reflect diverse and intersecting backgrounds and identities. All employees are expected to be respectful and responsive to these differences in the service of building community that promotes student and employee success and community cohesiveness. Each individual (faculty, staff and students) will be accountable for upholding these values. The College's approach to pluralism and inclusivity-both as fields of inquiry and practice-is to prioritize flexible thought, and to invite the examination of access, value, power, and privilege through its institutional policies and areas of study. We encourage applicants from diverse realms of interest, backgrounds, experience, and accomplishment to apply.

Qualifications
  1. Bachelor's degree in computer science or equivalent work experience preferred.
  2. Fluency with Windows, MacOS, iOS, Android OS, and other platforms.
  3. Ability to learn new technology quickly.
  4. Demonstrated ability to troubleshoot Windows and Mac operating systems and application issues and manage related Help Desk processes.
  5. Strong knowledge of computer networking (both hardware and software systems).
  6. One year of successful supervisory experience preferred.
  7. Affirmative leader with excellent team building skills and the ability to train and coach subordinates.
  8. Strong problem-solving, project management, and documentation skills and the ability to make sound judgment decisions.
  9. Enthusiastic self-starter with a proven record of working creatively and independently.
  10. Excellent verbal and written communication skills. Demonstrated ability to accept sensitive/confidential information and treat such with discretion. Able to interact and communicate with individuals at all levels. Commitment to delivering outstanding customer service to a wide network of constituents with varying comfort levels regarding technology.
  11. Must have a high attention to detail and have demonstrated ability to establish priorities and meet deadlines. Must be able to work in a fast-paced environment under pressure, with ability to juggle multiple competing tasks and demands.

This position requires successful completion and acceptable results of a background check.

A majority of the work performed in office environment with substantial activities completed using a computer. The work involves standing, bending, reaching, stooping, walking, pushing, pulling and climbing stairs and requires the ability to lift 50 lbs. Lifting and placement of technology equipment and cabling below desks and in other awkward spaces may be required.

The College

Bennington College offers a comprehensive benefits program that includes medical, dental, vision, life and long-term disability insurance, retirement, and tuition benefits including Tuition Exchange scholarships. The College also offers an on-site fitness center as well as generous time off benefits.

Bennington College is a laboratory for innovation in higher education. At Bennington, learning and making-on campus and in the field-are inseparable, and its graduates are noted for their outsized impact on the world's stage. This campus celebrates the ongoing making of work-shared on walls, in shows and performances, in lectures and readings, and in conversations-and believes that equity, diversity, and inclusivity are vital to a collaborative community. This position captures, contributes to, and reflects the ethos of this creative community.

Nestled at the foot of the Green Mountains in Vermont, the campus consists of approximately 370 acres. The College was named one of ten with the best architecture by Architectural Digest. From campus, it is a short drive to the cultural offerings of the northern Berkshires in Massachusetts, Albany, New York, and many of Vermont's top recreational centers. New York City, Boston, and Burlington, Vermont are all within three and a half hours by car.

  • Physical Therapist

    2 days ago

    Bennington, United States HealthCare Support Full time

    Physical Therapist HealthCare Support is actively seeking aPhysical Therapist for a 13 - week contract located in Bennington, Vermont. Benefits of this Physical Therapist with HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Resources Beyond the...

  • Student Employment Specialist

    4 weeks ago

    Bennington, United States Bennington College Full time

    Bennington College, a liberal arts college distinguished for its pioneering initiatives in higher education, seeks an engaged and motivated Student Employment Specialist to join the Career Development and Field Work Term Office as we support students seeking work experience both on- and off-campus. Bennington has, since its founding, offered field work...

  • Family Engagement Specialist

    3 weeks ago

    Bennington, United States Easterseals Vermont Full time

    Easterseals Vermont is the leading agency in the state in working hand-in-hand with the Department for Children and Families (DCF) to find family-centered solutions to problems. Are you interested in doing meaningful, mission-driven work with families? Are you looking for an agency that ensures a good work-life balance and is family-friendly? Then come join...

  • Family Support Generalist

    2 weeks ago

    Bennington, United States United Counseling Service of Bennington County,Inc Full time

    Description: **Monday - Friday 40 hrs/week** **Hourly Pay Range $20.87 - $23.48** **Why Join United Counseling Service** For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration,...

  • Family Support Generalist

    3 weeks ago

    Bennington, United States United Counseling Services Full time

    Job Type Full-time Description Monday - Friday 40 hrs/weekHourly Pay Range $20.87 - $23.48Why Join United Counseling Service For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration,...

  • Family Support Generalist

    4 weeks ago

    Bennington, United States United Counseling Services Full time

    Job Type Full-time Description Monday - Friday 40 hrs/weekHourly Pay Range $20.87 - $23.48Why Join United Counseling Service For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration,...

  • Youth Employment Specialist

    6 days ago

    Bennington, United States VABIR (The Vermont Association of Business, Industry & Rehabilitation ) Full time

    Are you ready for the work you do to make a significant impact on people’s lives? Ready to be part of a strong and effective team? Looking for an opportunity to serve your community? Join VABIR - the Vermont Association of Business, Industry and Rehabilitation in our programs to support Vermonters with Disabilities in reaching their career goals. Our...

  • Driver / Warehouse Support Associate

    1 week ago

    Bennington, United States Granite City Electric Supply Full time

    Granite City Electric Supply is the area's premiere electrical distributor serving electrical contractors as well as residential, commercial and industrial customers for over 100 years. With branches covering Massachusetts, Rhode Island, New Hampshire, Vermont, New York and Connecticut, we are the largest regional independent electrical supply company and...

  • House and Service Technician

    2 weeks ago

    Bennington, Vermont, United States NovaWorks Full time

    The hkw has been offering temporary employment and direct placement of workers for over 40 years with locations in Munich and Ulm. House and Service Technician (m/f/d)Job ID: 3475Location: Freising, Upper BavariaEmployment type(s): Full-timeWorking hours: Hours per weekWe offerPermanent employment contract with above-average salaryReimbursement of travel...

  • Sales Associate- Guest Experience Specialist

    3 weeks ago

    Bennington, United States Petco Full time

    **Sales Associate- Guest Experience Specialist** Category: Stores Location: 214 Northside Drive #7, Bennington , VT 05201 Schedule: Full_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper...

  • Travel Physical Therapist

    5 days ago

    Bennington, VT, United States Healthcare Support Full time

    Healthcare Support is seeking a travel Physical Therapist for a travel job in Bennington, Vermont.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date: 07/15/2024Duration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelPhysical Therapist HealthCare Support is actively seeking a Physical Therapist  for a 13...

  • Behavior Specialist

    2 months ago

    Bennington, United States Vermont Agency of Education Full time

    DESCRIPTION - * Collect and document information necessary to perform Functional Behavior Assessments on students with complex behavioral challenges. * Develop positive behavior intervention plans for individual students. * Train necessary staff to implement Positive Behavior Intervention Plans. * Maintain appropriate records for the purpose of continuous...

  • Program Coordinator

    2 weeks ago

    Bennington, United States United Counseling Service of Bennington County,Inc Full time

    Description: **40 hours per week** **Annual Salary Range $43,409.60 - $48,838.40** **Why Join United Counseling Service** For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration,...

  • Entry Level Sales

    4 weeks ago

    Bennington, United States Spieldenner Financial Group Full time

    Job DescriptionJob DescriptionSpieldenner Financial Group is a financial services company serving mid-market families that work hard to provide a life and lifestyle worth protecting from the everyday worries of life. We help them by putting a shield of protection between their families and the financial losses that occur when unexpected downturns in the...

  • Entry Level Sales

    1 month ago

    Bennington, United States Spieldenner Financial Group Full time

    Job DescriptionJob DescriptionSpieldenner Financial Group is a financial services company serving mid-market families that work hard to provide a life and lifestyle worth protecting from the everyday worries of life. We help them by putting a shield of protection between their families and the financial losses that occur when unexpected downturns in the...

  • Entry Level Sales

    2 weeks ago

    Bennington, United States Spieldenner Financial Group Full time

    Job DescriptionJob DescriptionSpieldenner Financial Group is a financial services company serving mid-market families that work hard to provide a life and lifestyle worth protecting from the everyday worries of life. We help them by putting a shield of protection between their families and the financial losses that occur when unexpected downturns in the...

  • Entry Level Sales

    6 days ago

    Bennington, United States Spieldenner Financial Group Full time

    Job DescriptionJob DescriptionSpieldenner Financial Group is a financial services company serving mid-market families that work hard to provide a life and lifestyle worth protecting from the everyday worries of life. We help them by putting a shield of protection between their families and the financial losses that occur when unexpected downturns in the...

  • Intensive Special Needs Specialist

    2 months ago

    Bennington, United States Vermont Agency of Education Full time

    Duties (include but are not limited to): * Provide academic, behavioral, and transition support to students during all school activities. Work with individual students or groups to reinforce learning of material or skills initially introduced by the teacher. * Implement social skills instruction, behavior plans and intervention plans for students with...

  • Sales And Marketing Specialist

    1 month ago

    Bennington, United States Techtronic Industries - TTI Full time

    About Us:TTI (Techtronic Industries) is a fast-paced, high energy, organization that rewards out-of-the-box thinking to foster innovation allowing us to be the best in our industry. We provide a multi-faceted training program and hands-on field experience that will stimulate, challenge and reward you.In this position, you will drive sales of our premier...

  • Accounts Receivable Coordinator

    3 weeks ago

    Bennington, United States United Counseling Service of Bennington County,Inc Full time

    Description: **40 hours per week, Monday - Friday** **Hourly Pay Range $19.44 - $21.87** **Why Join United Counseling Service** For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration,...