Claims Service Specialist

3 weeks ago

Bridgewater, United States Arbella Insurance Full time

Why Arbella?

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:
•Company nurse, nutritional counseling, and mental health resources
•Tuition assistance programs
•Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
•A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
•Robust training, mentorship, and professional/personal development
programs
•Colleagues who genuinely care about each other

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009

New to insurance or a veteran adjuster? Interested in a career in Property Claim handling? New opportunity for a motivated self starter to join the Property Claim team here at Arbella. In this role, you will investigate first party homeowner and first party commercial claims. No experience necessary. We will train the right candidate. Prior claim experience a plus but not required. Candidate hired at appropriate level based on skills and experience.
Key Responsibilities:

  • Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
  • Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
  • Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
  • Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
  • With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
  • Will keep management informed of activities and problems with in assigned area of responsibility.
  • Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
  • Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
  • Maintain claim files and document claim file activities in accordance with established procedures.
  • Will successfully complete all required in-house training.
  • Performs other related duties as required or requested.
Key Requirements:
  • A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
  • Highly effective time management skills
  • Strong attention to detail, accuracy, fairness and impeccable organization
  • A passion for helping others
  • Some customer service work experience preferred
  • Valid driver's license


This career opportunity starts around $24.00 per hour, or more, depending on skills and work experience. We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees.

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