Patient Services Associate

1 month ago

Canton, United States Akumin Full time

The Patient Services Associate I answers incoming calls and makes outgoing calls to remind patients of scheduled appointment and instructions, schedules appointments and pre-registers patients for medical scans. The majority of time will be spent handling reminder calls but will also include assisting with scheduling and pre-registration calls based on business needs. Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes. Makes outbound reminder calls for medical scans. Enters all information into the applicable computer system. Determines the needs of other caller and transfers to appropriate personnel and ensures every customer receives the highest quality of customer service.

Specific duties include, but are not limited to:

  • Makes outgoing calls and receives incoming calls to remind patients of scheduled appointment and instructions, schedule appointments and pre-register patients for medical scans; contacts patients and referring physician offices to schedule appointments.
  • Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration/reminder calls.
  • Ensures the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
  • Enters all information into the applicable computer system in accordance with documented work processes.
  • Determines customers' needs based on incoming calls; transfers callers to appropriate staff; escalates calls as necessary to Patient Services Supervisor or Patient Services Lead as appropriate.
  • Completes any additional job duties as assigned.
Position Requirements:
  • High School Diploma or equivalent experience required.
  • 6 months to 1 year of medical or related training and/or experience required.
  • Computer literacy and experience with general office equipment required.
  • Strong multi-tasking abilities and communication skills.
  • Ability to work well with physicians, patients, and coworkers; excellent interpersonal and customer service skills.
  • The COVID-19 vaccination is/may be a condition of employment.
  • All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.
Physical Requirements:

Standard office environment.

More than 50% of the time:
  • Sit, stand, and walk.
  • Repetitive movement of hands, arms and legs.
  • See, speak and hear to be able to communicate with patients.
Less than 50% of the time:
  • Stoop, kneel or crawl.
  • Climb and balance.
  • Carry and lift 10-20 pounds


Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information.

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

  • Patient Services Associate

    1 month ago

    Canton, United States Akumin Full time

    Patient Services Associate Job DescriptionThe Patient Services Associate I is responsible for answering incoming calls and making outgoing calls to remind patients of scheduled appointments and instructions. This role also involves scheduling appointments and pre-registering patients for medical scans. The majority of time will be spent handling reminder...

  • Patient Advocate

    4 weeks ago

    Canton, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be based in a hospital in Canton, OH. The Full Time schedule for this role will be 8am-4:30pm, Monday-Friday.Job Summary:The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical...

  • Patient Advocate

    4 weeks ago

    Canton, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be based in a hospital in Canton, OH. The Full Time schedule for this role will be 8am-4:30pm, Monday-Friday. Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical...

  • Patient Advocate Team Lead

    3 weeks ago

    Canton, United States Elevate Patient Financial Solutions Full time

    Job Summary:The Patient Advocate Team Lead will play a crucial role in connecting uninsured hospital patients to programs that cover their medical expenses. This position requires strong communication and problem-solving skills, as well as the ability to work effectively with patients, hospital staff, and government agencies.Key Responsibilities:Manage...

  • Patient Financial Solutions Liaison

    6 days ago

    Canton, Ohio, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions: A Career OpportunityAt Elevate Patient Financial Solutions, we are seeking a highly skilled and compassionate Patient Advocate to join our team. As a Patient Advocate, you will play a vital role in connecting uninsured hospital patients to programs that will cover their medical expenses. Your expertise and dedication will...

  • Patient Advocate Team Lead

    4 weeks ago

    Canton, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate Team Lead. This position will be based in a hospital in Canton, OH. The Full Time schedule for this role will be 8am-5pm, Monday-Friday.Job Summary:The purpose of this position is to connect uninsured hospital patients to programs that will cover their...

  • Patient Advocate Team Lead

    4 weeks ago

    Canton, United States Elevate Patient Financial Solution Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate Team Lead. This position will be based in a hospital in Canton, OH. The Full Time schedule for this role will be 8am-5pm, Monday-Friday. Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will cover their...

  • Patient Advocate Team Lead

    4 weeks ago

    Canton, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate Team Lead. This position will be based in a hospital in Canton, OH. The Full Time schedule for this role will be 8am-5pm, Monday-Friday. Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will cover their...

  • Patient Services Representative

    4 weeks ago

    Canton, United States Akumin Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Services Associate to join our team at Akumin. In this role, you will be responsible for answering incoming calls, making outgoing calls to remind patients of scheduled appointments and instructions, and scheduling appointments and pre-registering patients for medical scans.Key...

  • Patient Service Representative

    1 month ago

    Canton, United States Cleveland Clinic Full time

    Job Title: Patient Service SpecialistCleveland Clinic is a world-renowned healthcare organization that values excellence and patient-centered care. We are seeking a highly skilled Patient Service Specialist to join our team at Mercy Hospital.Job SummaryThe Patient Service Specialist plays a critical role in delivering exceptional patient experiences and...

  • Janitorial Services Associate

    2 weeks ago

    Canton, Texas, United States SSC Services for Education Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Janitorial Services Associate to join our team at SSC Services for Education. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and safety of our educational facilities.Key Responsibilities:Collect and dispose of trash and recyclables in a...

  • Patient Service Specialist

    3 weeks ago

    Canton, United States Cleveland Clinic Full time

    Patient Service SpecialistJoin Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and...

  • Registration Associate

    2 weeks ago

    Canton, Georgia, United States Children's Healthcare of Atlanta Full time

    Job SummaryChildren's Healthcare of Atlanta is seeking a skilled Registration Associate to join our team. As a key member of our patient access team, you will be responsible for ensuring accurate and efficient registration processes for our patients. This role requires strong communication and organizational skills, as well as the ability to work effectively...

  • Patient Advocate

    4 weeks ago

    East Canton, OH , USA, United States Elevate Patient Financial Solutions Full time

    Job Title: Patient AdvocateElevate Patient Financial Solutions is seeking a highly motivated and detail-oriented Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients with programs that will cover their medical expenses.Job Summary:The purpose of this position is to serve as a...

  • Patient Advocate

    4 weeks ago

    East Canton, OH , USA, United States Elevate Patient Financial Solutions Full time

    Job Title: Patient AdvocateElevate Patient Financial Solutions is seeking a highly motivated and detail-oriented Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients with programs that cover their medical expenses.Job Summary:The Patient Advocate will serve as a liaison between...

  • Patient Service Coordinator

    1 week ago

    Canton, United States Aultman Health Full time

    Patient Service Representative Role OverviewAultman Health seeks a skilled Patient Service Representative to provide exceptional patient-focused service related to each patient encounter. Key responsibilities include greeting patients, scheduling appointments, validating information, and collecting copays.Key Responsibilities:Provide patient-focused service...

  • Patient Service Representative

    2 weeks ago

    Canton, United States NovaCare Rehabilitation Full time

    OverviewWe are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation. As a Patient Service Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service from the moment they arrive at our center.ResponsibilitiesGreet new and existing patients,...

  • Patient Service Representative

    1 month ago

    Canton, New York, United States ZOLL LifeVest Full time

    Job OpportunityZOLL LifeVest is seeking a skilled Patient Service Representative to join our team.About the Role:We are looking for a healthcare professional with patient care experience to train patients on the use of the LifeVest wearable defibrillator. As a Patient Service Representative, you will work independently as a contract worker to set up...

  • Clinical Services Associate

    1 week ago

    Canton, Georgia, United States WellStreet Urgent Care Full time

    Job Summary:We are seeking a skilled and compassionate Clinical Services Associate to join our team at WellStreet Urgent Care. As a key member of our staff, you will play a vital role in providing exceptional patient care and supporting our healthcare professionals.Responsibilities: Prepare patients for examinations and assist with treatment Perform triage...

  • Patient Services Specialist

    3 months ago

    Canton, United States Resurgens Orthopaedics Full time

    SUMMARYThe Patient Services Specialist is responsible for excellent customer service, greeting all patients, ensuring completion of all new or updated patient paperwork, scheduling appointments, insurance verification, worker's compensation authorization, answering phones, and collecting all appropriate monies due at the time of service.ESSENTIAL DUTIES AND...