Client Solutions Manager IV

3 weeks ago


Los Angeles, United States Aditi Consulting Full time
Job Responsibilities:
  • Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
  • Directly interfaces with third parties and key strategic partners on a frequent basis, providing 1:1 support on important compliance requirements.
  • Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions
  • Admin: coordinates deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines
  • Assist business, Compliance, and other control function partners in responding to client escalations by conducting, compiling and presenting research as required.
  • Attends all staff meetings pertaining to project and lead meeting agenda and actioning follow ups
  • Sending recaps and updates to key stakeholders to update progress on pilot
  • Collaborate with various stakeholders - policy, legal, product, eng, data science, dev ops - providing solutions and ways to improve the operations and delivery of the compliance requirements to the partners.

Skills:
  • Works well independently and is a strong team player.
  • Previous program management, customer service experience or operations experience
  • Management of complex, high visibility relationships with third parties
  • Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements
  • Comfortable leading meetings with key strategic partners and troubleshooting any issues
  • Ability to present updates in large team meetings.
  • Computer knowledge and various programs such as google suite, excel, project management tools like Asana
  • Any previous experience working in the field of integrity, compliance would be helpful in this role

Education/Experience:
  • Bachelor's degree in a technical, liberal arts or business-related field
  • Experience managing high visibility partnerships that are complex and rewarding
  • Experience in tech (preferred)

Typical day in the role:
  • Review client/partner list with upcoming regulatory requirements
  • Set up phone calls with said partners, prepare for the conversations by reviewing previous documentation regarding compliance, review speaking notes, prepare partner facing documentation
  • Internal team stand up sharing progress, wins, challenges
  • Review new questions from partners and work with SMEs to get answers, document for future reference and share with other Compliance support leads.


Compensation:
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on a number of factors, including but not limited to, a candidate's qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

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