![Kaleris Company](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 weeks ago
Were looking for a forward-thinking Customer Success Manager that will be responsible for all aspects of customer care for the customers and will work closely with other members of the Kaleris team, including sales, support, and operations to provide cross-functional leadership in Kaleris on behalf of the client base. This position is highly visible and requires a high-energy, positive individual who thrives on providing service excellence to every customer. The ideal candidate is a self-starter and driven to success.
The Customer Success Manager must be passionate about Kaleris success and our customers success. The role will be responsible for and challenged to direct a variety of programs within Kaleris Global Technical Support organization to include the following:
Responsibilities
Engage with assigned customers
Develop an in-depth understanding of the customers software environment
Implement and document action plans to address open issues and resolve timely
Set up ongoing contact with customer including but not limited to
QBRs
Schedule conference calls
Update customer contact list
Customer Success Best Practices: Drive initiatives within the Support group to capitalize on industry best practices, adopting them to our unique business and industry.
Where needed, liaise between the customer and internal stakeholders (commercial, product management, finance, services, and support)
Role will carry:
a sales quota associated with delivering added value through extended use of the applications (additional license options, incremental automation infrastructure, consulting services, training services etc.)
an incremental CSAT / NPS target associated with designated accounts
Requirements
Bachelor's degree in business or a related field preferred
3 years of Account Management and related experience
Proven ability to solve problems creatively
Experience seeing projects through the full life cycle
Excellent analytical skills
Strong interpersonal skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget, and timeline
Operational Logistics (including yard management, warehouse management or transport management) AND / OR software vendor experience (YMS, TMS, WMS) is preferred but not essential
Nice-To-Haves
Fluency in multiple languages
Experience with related systems such as transportation management, warehouse management, automation, RFID technology
Knowledge of networking technologies or cloud-based enterprise solutions
Benefits & Compensation
Competitive compensation package
Full benefits package (medical, dental, vision) with option for HSA
FSA and DCFSA
Pet insurance
Paid Time Off (FlexPTO, parental leave, volunteering time off)
401K (with employer match)
Life/AD&D (paid for by Kaleris)
Disability (LTD and STD plan paid for by Kaleris)
Employee Assistance Program
Career growth and mentorship
#J-18808-Ljbffr
-
Manager of Customer Success
2 weeks ago
Atlanta, United States JFrog Full timeAt JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part...
-
Customer Success Manager
2 weeks ago
Atlanta, United States Resolution Technologies Full timeCustomer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
4 days ago
Atlanta, United States Resolution Technologies Full timeCustomer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
4 weeks ago
Atlanta, United States Resolution Technologies Full timeCustomer Success Manager Job Summary: We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
2 months ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
3 weeks ago
Atlanta, United States Resolution Technologies, Inc. Full timeCustomer Success Manager Job Summary:We are looking for a creative, highly motivated individual to join the team as a Customer Success Manager (CSM) in charge of onboarding, supporting, and retaining our existing customers. As a CSM, you will serve as program manager and strategic advisor to assigned accounts, meaning you will be the face of company...
-
Customer Success Manager
2 days ago
Atlanta, United States Spelman College Full timeVecnaRobotics is an intelligent flexible material handling automation company that keeps goods moving. With award-winning technology engineered for uninterrupted work between autonomous mobile robots, labor, and systems, we make business go. As a company, we are driven by the same collective vision:an uninterrupted and highly efficient global supply chain...
-
Customer Success Manager
1 month ago
Atlanta, United States Verusen Full timeVerusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs....
-
Customer Success Manager
3 weeks ago
Atlanta, United States Verusen Full timeVerusen is a leading technology company that uses artificial intelligence to provide visibility, digitization and prediction of materials data and inventory for complex supply chains. The company's AI software harmonizes disparate material data across ERP instances/systems while providing accurate MDM across the enterprise to optimize inventory costs....
-
Customer Success Manager
3 weeks ago
Atlanta, United States DigitalRoute Full timeThe world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models...
-
Customer Success Manager
3 weeks ago
Atlanta, United States AutoLeap Full timeAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook. About AutoLeap AutoLeap is a full-suite shop...
-
Customer Success Manager
3 weeks ago
Atlanta, United States Kaleris Full timeKaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges...
-
Customer Success Manager
8 hours ago
Atlanta, United States DigitalRoute Full timeThe world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren’t built to handle the massive data volumes and complexity that usage-based models...
-
Customer Success Manager
1 month ago
Atlanta, United States DigitalRoute Full timeThe world is changing in the way we consume products, from ownership to usership, and DigitalRoute is positioned in the center of the transition. Because, when enterprises pivot to usage-based business models, they often make an unfortunate discovery. Their systems weren't built to handle the massive data volumes and complexity that usage-based models...
-
Customer Success Manager
1 week ago
Atlanta, Georgia, United States AutoLeap Full timeJob Description Job Description AutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.About AutoLeapAutoLeap...
-
Customer Success Manager
2 weeks ago
Atlanta, United States MessageGears Full timeMessageGears is the first and only customer marketing platform that connects directly to our customer's enterprise data warehouse. By combining the power and security of on-premises software with the efficiency and scalability of cloud delivery, we enable marketers to capitalize on every message opportunity. We're disrupting an industry by providing a...
-
Customer Success Manager
4 weeks ago
Atlanta, Georgia, United States AutoLeap Full timeAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.About AutoLeapAutoLeap is a full-suite shop management...
-
Customer Success Manager
3 weeks ago
Atlanta, United States AutoLeap Full timeAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook. About AutoLeap AutoLeap is a full-suite shop...
-
Customer Success Manager
1 month ago
Atlanta, United States AutoLeap Full timeJob DescriptionJob DescriptionAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.About AutoLeapAutoLeap...
-
Customer Success Manager
1 month ago
Atlanta, United States AutoLeap Full timeAutoLeap is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook. About AutoLeap AutoLeap is a full-suite shop...