Customer Success Manager Practice Lead 7 Locations
4 weeks ago
Customer Success Manager Practice LeadDescription -Responsible for managing the
Renewal
service segment as a member of HPs Global Personal Systems and Print Services Customer Success practice.
Accountable to enable HP’s Customer Success Managers with the relevant knowledge, processes, and tools as they deliver Print and Personal Systems Services and Solutions to their customers.
Results-focused to ensure HP achieves the expected profitable revenue growth and the best-in-class Customer Experience.ResponsibilitiesDefine, track and evaluate planning and strategies for customer renewal of HP Contractual Services & Solutions over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, sales readiness and associated processes.Represents Services and Solution core teams and provides relevant requirements into services portfolio development and stages/phases.Work collaboratively with the field teams, GBUs and other departments to drive results.Work with the Portfolio teams to ensure solutions meet customers’ expected outcomes value.Refine and build enterprise customer engagement best practices and processes and identify opportunities to improve our Customer Success operating model and tools for Renewal.Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.Optimize, manage, and oversee all relevant execution processes, making the customer experience as smooth as possible while optimizing customer satisfaction and expected outcomes.Provide meaningful insights to HP Executive Leadership to drive profitable growth and industry-leading Services customer experiences.Utilizes in-depth understanding of customer business and complex requirements to develop the business case, validate the solution, and demonstrate services added value.Utilizes technical and business skills to lead complex cross-functional activities that drive continuous growth of the services business.Provides mentoring and guidance to peers and lower-level employees.Knowledge and SkillsBachelor’s degree; MBA highly desiredDemonstrated knowledge of the IT and Services Industry including XaaS and Customer Success Management.In-depth knowledge of company organization and policies, HP’s Services offerings, end-to-end processes, tools, and routes to market.Problem detection and analysis of root cause.Proven ability to lead teams to achieve results, exercise independent judgment, and handle unique situations to accomplish goals in tight time frames.Demonstrated skills in planning and financial analysis.Deep experience and understanding of planning, project management, and change management skills. Project and change management training and certification as appropriate.Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on a WW basis.Ability to work in highly complex environments systems or solutions levels.Demonstrated leadership managing cross-functional /cross-geographical projects.Education and Experience Required10+ years to establish a proven track record in Service Business Management.Demonstrated experience in Customer Success- particularly from a Practices perspective but also desired experience as a practitionerDemonstrated knowledge of delivery, solution architecting, and/or business planningExperience leading teams with multi-country responsibility or a large country with multiple sub-regions.Working with regional / WW teams to represent the business on behalf of the geography covered.Liaising with internal and external partners/customers (e. g. product groups) on a strategic and tactical level.Planning on function/ project/ practice level.Job -Services
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -25%
Relocation -No
EEO Tagline -HP Inc.is EEO F/M/Protected Veteran/ Individual with Disabilities.
#J-18808-Ljbffr
-
Customer Success Operations Lead
4 weeks ago
Palo Alto, United States HP Full timeCustomer Success Operations Lead, KPIs and MetricsDescription - Responsible to define and refine the HP Global Customer Success Practice Operations charter, priorities, key performance indicators (KPIs) for the Global HP Personal Systems and Print Contractual Services & Solutions Business that will result in profitable growth with industry-leading customer...
-
Customer Success Manager
2 weeks ago
Palo Alto, United States Thena Full timeRequirements Excellent communication and interpersonal skills Ability to build and maintain strong customer relationships Strong organization and time management skills Ability to work independently and as part of a team Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot Responsibilities The Customer Success Manager...
-
Palo Alto, California, United States HP Inc. Full timeAbout the company:HP - the company that founded the Silicon Valley is the leading printing and personal systems technology company in the world, and we are here to create technology that makes life better for everyone, everywhere. We apply new thinking and ideas to create more simple, valuable, and trusted experiences with technology, continuously improving...
-
Palo Alto, California, United States HP Inc. Full timeAbout the company:HP - the company that founded the Silicon Valley is the leading printing and personal systems technology company in the world, and we are here to create technology that makes life better for everyone, everywhere. We apply new thinking and ideas to create more simple, valuable, and trusted experiences with technology, continuously improving...
-
Customer Success Operations Analyst
2 weeks ago
Palo Alto, United States AISERA Full timeAisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and...
-
Shift Lead
3 weeks ago
Palo Alto, United States Ike's Place # 7 Palo Alto Full timeJob DescriptionJob DescriptionIke's is looking to hire Shift Leads at this popular location!Ike’s Love & Sandwiches is a pioneer in the sandwich world transcending the sandwich genre since 2007.Shift Lead hourly wage begins at $17.00hr plus tips.Shift Leads are responsible for helping the store manager with the daily operations of our restaurant,...
-
Customer Success Associate
4 weeks ago
Palo Alto, United States TMG Full timeAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU ! We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while growing our own as well. We offer...
-
Customer Success Associate
2 weeks ago
Palo Alto, United States TMG Services Full timeJob DescriptionJob DescriptionAre you someone who is looking for a fresh start? A new challenge? An opportunity to learn something completely new? We want to talk to YOU !We work with nationally recognized telecommunications companies in the local San Jose area. Through our partnerships, we have been able to help grow the business of our clients while...
-
Manager Customer Success
3 days ago
Palo Alto, United States Kohler Full timeKohler Ventures is an independent company wholly owned by Kohler Co., global leader in the manufacture of kitchen and bath products, tile and home interiors, and an international host to award-winning hospitality and world-class golf destinations. Ou Manager, Customer Service, Customer Experience, Operations, Manufacturing, Retail
-
Restaurant General Manager
2 weeks ago
Palo Alto, United States Ike's Place # 7 Palo Alto Full timeJob DescriptionJob DescriptionIke's is looking for a General Manager at this popular location!Ike’s Love & Sandwiches is a pioneer in the sandwich world transcending the sandwich genre since 2007.Over the last 12 years we have expanded into 70 units and are looking to continue that expansion with at least 10 new stores In Southern California in...
-
Restaurant General Manager
7 days ago
Palo Alto, United States Ike's Place # 7 Palo Alto Full timeJob DescriptionJob DescriptionIke's is looking for a General Manager at this popular location!Ike’s Love & Sandwiches is a pioneer in the sandwich world transcending the sandwich genre since 2007.Over the last 12 years we have expanded into 70 units and are looking to continue that expansion with at least 10 new stores In Southern California in...
-
Palo Alto, CA, United States SAP Full timeWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Sr. Customer Solutions Manager
6 days ago
East Palo Alto, California, United States Amazon Full timeAWS is seeking a Customer Solutions Manager (CSM) team for the Digital Native Business segment. This group engages directly with customers and shepherds them on their transformation journey and accelerates value realization. This role will be part of a team of individual CSMs who are focused on accelerating the customer cloud journey, accelerating migrations...
-
Customer Experience Lead
8 hours ago
Palo Alto, United States Hewlett Packard Full time**Job Summary** The Customer Welcome Centers (“CWCs”) are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program team in the Palo Alto CWC, located at HP headquarters. The role, based on site in Palo Alto, California, offers a unique opportunity to join our team and have full...
-
Customer Service Manager
3 weeks ago
Palo Alto, United States Stangenes Industries Inc Full timeJob DescriptionJob DescriptionFor over 45 years, Stangenes Industries, Inc. (www.stangenes.com) has been manufacturing critical components for customers in government, industry and research. As an OEM supplier to major medical and industrial equipment manufacturers, we have earned a reputation for quality and reliability at globally competitive prices. The...
-
Customer Service Manager
2 months ago
Palo Alto, United States Stangenes Industries Inc Full timeJob DescriptionJob DescriptionFor over 45 years, Stangenes Industries, Inc. (www.stangenes.com) has been manufacturing critical components for customers in government, industry and research. As an OEM supplier to major medical and industrial equipment manufacturers, we have earned a reputation for quality and reliability at globally competitive prices. The...
-
Customer Service Manager
7 days ago
Palo Alto, United States Stangenes Industries Inc Full timeJob DescriptionJob DescriptionFor over 45 years, Stangenes Industries, Inc. (www.stangenes.com) has been manufacturing critical components for customers in government, industry and research. As an OEM supplier to major medical and industrial equipment manufacturers, we have earned a reputation for quality and reliability at globally competitive prices. The...
-
Sales Lead
2 weeks ago
Palo Alto, California, United States Chico's FAS Full timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...
-
Sales Lead
2 weeks ago
Palo Alto, California, United States Chico's FAS, Inc. - Retail Full timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...
-
Sales Lead
1 week ago
Palo Alto, California, United States Chico's FAS Full timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great...