Lead Technical Quality Manager, Cloud Success Services
2 weeks ago
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat you'll do:Lead Premium Engagement programLead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topicsLead engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teamsLead engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services deliveryLead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshopsWhat you bring:Strong SAP business and technical solution architecture expertise. 8 -10+ years of hands-on experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies. Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.SAP project management, value management, and quality management practicesExperience leading design, implementation, and change management projectsPre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experienceExperience working with c-levels, senior leaders, influencers, and trusted advisors Strong facilitation, negotiation, and de-escalation skillsBachelor or Master’s STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technologyMeet your team:SAP Premium Engagement Lead works with customers with Premium Engagement contracts and is responsible for leading the overall orchestration of delivery of contracted services. We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 146,000 - 326,100 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.Requisition ID: 388130 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 60% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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Palo Alto, California, United States SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Palo Alto, California, United States SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Palo Alto, United States Tencent Full timePrincipal / Senior Cloud Solution Architect(US)Duties and Responsibility:Become a Subject Matter Expert (SME) in the Tencent Cloud Services PlatformRemove Sales obstacles by providing internal consulting, training, and knowledge supportPartner with Sales to build long-term account relationships, that deliver ongoing business valueDevelop Tencent Cloud-based...
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Palo Alto, United States Tencent Full timePrincipal / Senior Cloud Solution Architect(US)Duties and Responsibility:Become a Subject Matter Expert (SME) in the Tencent Cloud Services PlatformRemove Sales obstacles by providing internal consulting, training, and knowledge supportPartner with Sales to build long-term account relationships, that deliver ongoing business valueDevelop Tencent Cloud-based...
