Client Services Coordinator
3 weeks ago
The Gerontological Society of America (GSA) is seeking a highly organized and detail-oriented individual for a client services coordinator position. The coordinator will provide administrative and project support to successfully operationalize activities. More specifically, this role involves supporting day-to-day operations, coordinating events and education programing, and providing administrative support to ensure the smooth functioning of the initiatives in promoting productive attitudes towards aging. This is a DC office location with hybrid work position.
In your role, you will support fulfillment requirements and activities for client contracts/agreements. Work closely with supervisor and assigned contractor and or consultants to coordinate relationships, facilitate communications, oversee project timelines, and deliver on contract terms.
And, provide support and coordinate activities for GSA and the National Center to Reframe Aging (NCRA) program such as: scheduling meetings, preparing essential documents like letters of agreement, developing promotional materials, and evaluations; support for various groups associated with the NCRA, such as the National Advisory Board, Leaders of Aging Organizations (LAO) meetings, LAO Communication Collaborative meetings, and Local/Regional Members meetings; includes assisting with meeting logistics, coordinating schedules, taking meeting notes, and ensuring smooth operations; and coordinating various workgroups to develop toolkits and training materials. This includes ensuring effective collaboration and communication among team members.
And, work with the NCRA Program Director to track activities and gather necessary information for grant reports involves compiling data, analyzing progress, and ensuring accurate and timely submission of reports; uploading and managing content on the NCRA learning management system; organizing training materials, monitoring user access, and troubleshooting technical issues.
You must conduct the highest customer service standards possible in responding to inquiries, requests, and comments from members, customers and potential supporters. Follow all policies, processes, and procedures to ensure a high degree of timely and effective customer service, logistics and support standards. Assist with the preparation and tracking of projects, operating budgets, activity reports. Special projects as assigned. Some travel may be required (e.g., GSA annual meeting and other meetings).
GSA is seeking an individual that must have 3-5 years of non-profit project coordinator experience. Highly detail-oriented and enjoy working with data. Strong project management skills. Results focused. Member and customer focused. Curious and wants to learn. Ability to manage/coordinate multiple administrative tasks simultaneously. Thrives learning new technology. Discipline to work in the office and remotely.
Excellent writing, speaking, and interpersonal skills. Ability to collaborate effectively across organizational lines. Must possess an intermediate working knowledge of Microsoft Office products including Word, Excel, and PowerPoint, and AMS or database experience required.
Gerontological Society of America (GSA) - the nation's largest interdisciplinary organization devoted to the field of aging - joins in solidarity with the movement to condemn the entrenched racism undermining American society and promote equal rights for all. GSA is an employer that pledges to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.
Include a cover letter along with your resume submission. Salary range $55-$60K. A DC office location with hybrid work position.
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