Client Intake Specialist

2 weeks ago

Oakland, United States SWORDS TO PLOWSHARES VETERANS RIGHTS ORGANIZATION Full time

DescriptionAbout Swords to PlowsharesFounded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.Diversity, Equity, and Inclusion Statement of Intent:Swords to Plowshares is fully committed to the ongoing work of creating a more diverse, equitable,and inclusive organization. For us, this is a process and not a destination. We embrace theprinciples of cultural humility to create spaces where all people feel welcome, heard, and valued. We stand against injustice and discrimination of all kinds. This includes mistreatment based onrace, age, color, veteran/military status, language, ethnic background, national origin, ancestry,ability, religion, sexual orientation, gender identity, or gender expression, other status protected bylaw, and the other qualities/traits that make you unique. We encourage applications from allqualified individuals.Job TitleClient Intake SpecialistSummaryThe Client Intake Specialist will support the Supportive Services for Veterans & Families (SSVF) Program by handling the office flow, assisting with intakes, performing program data reporting, data management, and program support-related activities. This position will work directly with the Community Engagement Liaison.Roles and ResponsibilitiesProvide Front Desk reception and intake to program participantsAssist with daily preparation of activities for the drop-in center including preparation of food and coffeePerform client wellness checks over the phoneAnswer telephones and direct calls to appropriate staffSort and file incoming mail and distribute to appropriate departments and clientsProvide information about the organization and referral to outside agencies & organizationsAssist with Intake paperwork and requests for documentsOpening and closing of the lobby; Ensuring the safety of clients and staff while in the lobbyMaintain and update web-based client management database- (ECM & HMIS Clarity) for program activitiesWork with SSVF and E&T teams on the coordination of client files, data entry, data reporting, and client activitiesPerform other tasks (i.e. Wellness Week and other events) as delegated by the Community Engagement LiaisonMust be able to carry out the essential duties of the position within what can be considered reasonable accommodation RequirementsTwo-year college degree or equivalent combination of education and/or work experienceTranslatable military experience and skills may be alternatively substitutedAbility to work in a team environment and meet regularly with appropriate staff to provide participant data status updatesExcellent customer service skillsExcellent organizational and time management skillsFlexibility and willingness to perform multiple jobs in a work environment with changing prioritiesProactive and collaborative problem-solverDetail-orientedDemonstrated ability to interact well with people from all walks of lifeAbility to follow through on assigned tasksExcellent written and oral communication skillsMust possess computer proficiency in MS Office Suite, general web-based applications and Internet search enginesEmployee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodationMust be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency's Cultural Humility Initiative Salary & BenefitsCompensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package including the following benefits:Excellent medical and dental packages403(b) retirement plan with employer contribution17 vacation days in the first year12 holidays every yearWellness program

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