Claims Team Manager

3 weeks ago

Montpelier, United States National Life Group Full time
Claims Team Manager

National Life Group

At National Life, do work that matters in a culture where people matter. Join a growing organization where our people have been bringing peace of mind to families and our communities for 175 years.

Claims Team

Our Claims Team is central to serving National Life Group's ultimate mission of keeping the promises we make to our customers, and we do so with pride, compassion, and a caring heart. As National Life grows, we have an exciting opportunity to create the claims function of the future, and we're looking for new teammates to help us explore and deliver that vision.

Claims Managers have an opportunity to apply their experience and broad technical skills to advance their insurance careers in a leadership role. At National Life Group, we also offer world-class benefits that extend beyond competitive compensation and health and retirement benefits.

Position Summary

The Claims Team Manager is a newly created position that will share leadership responsibilities for our fast growing living benefits team. Living benefits are an important part of National Life Group's success, and this individual will report to our Senior Director of Claims and be a key contributor to developing the supporting claim function. The Claims Team Manager is an industry subject matter expert in products, systems, policies, and procedures as well as a leader and developer of our people talent. Managers support our customer facing examiners and are central to creating and delivering seamless service excellence in support of the mission of the business.

Key Responsibilities

  • Maintain an advanced working knowledge of claims procedures, policies, and system applications, as well as company life and annuity product features
  • Drive the execution of team objectives, service delivery, and expectations by planning, organizing, and directing team members
  • Participate in strategic planning to develop departmental operational plans to maximize the department's efficiency, productivity, and performance
  • Develop an internal talent pipeline, by setting team and individual goals, coaching for performance and individual growth and development
  • Partner with stakeholders across the organization to drive large scale initiatives and champion successful change implementation to create value
  • Provide claims examiners with ad hoc support for escalations and claims with the highest complexity
  • Coordinate with leadership, sales, legal, compliance, reinsurance, underwriting, and actuarial to maintain the contractual provisions and company practices for claim adjudication and to minimize potential litigation
  • Mentor and support technical training of examiners and participate in cross-organizational claim education
  • Commit to professional growth and development, including participating in industry conferences and maintaining industry relationships
Experience
  • 10+ years of industry experience as a Claims Examiner or Underwriter, preferably in Life, Annuity, Disability, Long Term Care or Health insurance
  • 5+ years of management experience, with a demonstrated ability to direct others, including developing, training, and executing performance goals.
  • A comprehensive understanding of claims appeals, denials, medical terminology, and contract language.
  • Exceptional leadership, team management, and interpersonal communication skills.
  • Bachelor's degree preferred, but applicants of various backgrounds are encouraged to apply
  • Preferred background includes insurance industry and business process designations such as ALMI, FLMI, ALHC, FLHC, and CLU
  • Proficiency with life insurance industry core systems, including claims, enterprise content management, and customer relationship management, as well as collaboration platforms


Key Competencies
  • Customer focus - deliver the highest standards of quality service through effective and compassionate listening, communication, and responsiveness
  • Business and technical acumen - maintain a working knowledge of computer information systems, insurance contract features and regulatory rules, and medical terminology
  • Managing and organizing work - clearly assigning responsibilities and expectations, setting objectives and monitoring progress and results
  • People development - coordinate the development of claims examiners by coaching, monitoring progress, and providing feedback
  • Building effective teams - bringing together a mix of skillsets and fostering team cohesiveness to create a group that is stronger than the sum of the individuals
  • Data analysis - applying broad knowledge and perspective to articulate insights into business results
  • Organizational agility - understand cross-functional operations and leverage relationship network
  • Critical thinking - apply judgment and exercise sound reasoning to make and support claim decisions


The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT - founded in 1848, Life Insurance Company of the Southwest, Addison, TX - chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

National Life Group

1 National Life Dr

Montpelier, VT 05604

Social Media Policy

Site Disclosure and Privacy Policy

  • Property Claims Manager

    1 day ago

    Montpelier, United States Union Mutual of Vermont Companies Full time

    Job DescriptionJob DescriptionUnion Mutual is looking for a professional and experienced Property Claims Manager to join our dynamic team of Claims professionals based in our Montpelier, Vermont office. The Company will consider remote or hybrid work arrangements, but quarterly (or more frequent as needed for training) travel to the Company’s office in...

  • Sr. Claim Representative

    2 days ago

    Montpelier, United States Vermont Mutual Full time

    Job DescriptionJob DescriptionDirectly handle a diverse claims caseload including multiple coverage feature types and a large percentage of losses of moderate to high complexity and financial severity. Claims assigned occasionally involve substantive coverage issues or litigation. Employee should possess demonstrated expertise in handling significant bodily...

  • Sr. Claim Representative

    1 month ago

    Montpelier, United States Vermont Mutual Full time

    Job DescriptionJob DescriptionDirectly handle a diverse claims caseload including multiple coverage feature types and a large percentage of losses of moderate to high complexity and financial severity. Claims assigned occasionally involve substantive coverage issues or litigation. Employee should possess demonstrated expertise in handling significant bodily...

  • L & A Claims Examiner I

    7 days ago

    Montpelier, United States National Life Group Full time

    Life and Annuity Claims Examiner I This position is located on our Montpelier, VT or Addison, TX campus. National Life Group At National Life, do work that matters in a culture where people matter. Join a growing organization where our people have been bringing peace of mind to families and our communities for 175 years. Claims Team Our Claims Team is...

  • Team Manager

    3 days ago

    Montpelier, Vermont, United States National Life Group Full time

    Team Manager – Payment Center (Disbursements)The Team Manager provides inspirational leadership to a team responsible for a variety of services that deliver a best-in-class service experience. The Team Manager will ensure that the production team continues to deliver on every service opportunity with quality and CARE. This leader will also engage in our...

  • Team Manager

    6 hours ago

    Montpelier, United States National Life Group Full time

    Team Manager: Operations Position is located on our Montpelier, Vermont, or Addison, Texas, with a hybrid schedule Summary The Team Manager provides leadership to a team of Case Managers, Replacement Technicians and Policy Support personnel; in addition the Team Manager will partner with the team's distribution partners. The Team Manager must be committed...

  • Commercial Sales Manager

    7 days ago

    Montpelier, United States AutoZone Full time

    AutoZone, Inc. Commercial Sales Manager Berlin , Vermont Apply Now The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and...

  • Team Manager

    3 days ago

    Montpelier, United States National Life Group Full time

    Team Manager – Payment Center (Disbursements)The Team Manager provides inspirational leadership to a team responsible for a variety of services that deliver a best-in-class service experience. The Team Manager will ensure that the production team continues to deliver on every service opportunity with quality and CARE. This leader will also engage in our...

  • Transportation Manager

    18 hours ago

    Montpelier, United States Workatfirst Full time

    **Transportation Manager** CAROUSEL_PARAGRAPH * 1234 US Route 2, Berlin, Vermont, US, 5602 * . * Operations Management & Supervisory * 38584 First Student ** Share Job** ** Job Description** Twice the size of our next largest competitor, **First Student** is the leading school transportation solutions provider in North America. Every day, we complete 5...

  • Senior Collector

    2 days ago

    Montpelier, United States New England Federal Credit Union Full time

    Job DescriptionJob DescriptionNew England Federal Credit Union is looking for a Senior Collector to join the team! This role helps to maintain a financially sound portfolio through early intervention and advanced collections practices including phone calls, collection letters and in person interviews. Performs collection and recovery of funds and property...

  • Senior Collector

    1 month ago

    Montpelier, United States New England Federal Credit Union Full time

    Job DescriptionJob DescriptionNew England Federal Credit Union is looking for a Senior Collector to join the team! This role helps to maintain a financially sound portfolio through early intervention and advanced collections practices including phone calls, collection letters and in person interviews. Performs collection and recovery of funds and property...

  • Customer Support Tech

    1 day ago

    Montpelier, United States Union Mutual of Vermont Companies Full time

    Job DescriptionJob DescriptionUnion Mutual Insurance Company is currently recruiting for the right candidate to join our Company as a Customer Support Technician. The Company will consider hybrid work arrangements after the first few months of employment.The Customer Support Technician is a great opportunity to begin your insurance career with one of the...

  • Payment Integrity Coding Specialist

    2 days ago

    Montpelier, United States BlueCross BlueShield of Vermont Full time

    Job DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Coding Specialist to join our Payment Integrity team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and...

  • Payment Integrity Coding Specialist

    1 week ago

    Montpelier, United States BlueCross BlueShield of Vermont Full time

    Job DescriptionJob DescriptionBlue Cross and Blue Shield of Vermont is looking for a Coding Specialist to join our Payment Integrity team. Our company culture is built on an unwavering focus on our members and giving them the best service possible. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and...

  • UC Customer Service Rep I

    1 day ago

    Montpelier, United States State of Vermont Full time

    Overview The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team! The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting...

  • Project Manager

    7 days ago

    Montpelier, United States National Life Group Full time

    **Project Manager** The Project Manager is responsible for leading and supporting teams to deliver project(s) that span across one or more departments. The Project Manager is responsible for the planning of project resources, scope, schedules, and financials while adhering to quality and control guidelines throughout the full systems development life...

  • Office Manager

    7 days ago

    Montpelier, United States Union Mutual of Vermont Companies Full time

    Union Mutual is looking for a professional and experienced **Office Manager **to join our dynamic team of insurance professionals. The Office Manager role requires an onsite presence in our Montpelier, VT office but the Company will consider some hybrid work arrangements. The Office Manager position is accountable for managing the day-to-day operations of...

  • Project Manager

    6 days ago

    Montpelier, United States National Life Group Full time

    Project ManagerThe Project Manager is responsible for leading and supporting teams to deliver project(s) that span across one or more departments. The Project Manager is responsible for the planning of project resources, scope, schedules, and financials while adhering to quality and control guidelines throughout the full systems development life cycle.Key...

  • Project Manager

    6 days ago

    Montpelier, Vermont, United States National Life Group Full time

    Project ManagerThe Project Manager is responsible for leading and supporting teams to deliver project(s) that span across one or more departments. The Project Manager is responsible for the planning of project resources, scope, schedules, and financials while adhering to quality and control guidelines throughout the full systems development life cycle.Key...

  • Office Manager

    5 days ago

    Montpelier, United States Union Mutual of Vermont Companies Full time

    Job DescriptionJob DescriptionUnion Mutual is looking for a professional and experienced Office Manager to join our dynamic team of insurance professionals. The Office Manager role requires an onsite presence in our Montpelier, VT office but the Company will consider some hybrid work arrangements. The Office Manager position is accountable for managing the...