Service and Installation Coordinator

3 weeks ago

Arlington, United States SSD Alarm Full time
Job Details

Level
Experienced

Job Location
Arlington Branch - Arlington, TX

Position Type
Part Time

Salary Range
$18.00 - $20.00 Hourly

Job Shift
Day

Job Category
Admin - Clerical

Description

We are seeking a Part-time Service & Installation Coordinator to join our team in Arlington, TX. The ideal candidate will have previous experience scheduling service or installation calls, the ability to multi-task, and is customer service oriented.

Responsibilities include answering a high volume of calls both inbound & outbound, schedule all service and install appointments, implement problem resolution over the phone with customers, coordinate and monitor technicians' schedules. This individual must maintain a high level of professionalism with a commitment to delivering excellent customer service.

Qualifications

Job Duties:
  • Schedule technicians to appropriate locations, according to customer requests, specifications, or needs in an effective manner
  • Follow the guidelines of the organization including policies and procedures for dispatching
  • Inventory and pulling necessary parts for the service or installation calls
  • Relay work orders, messages, or information to or from staff, supervisors, or field inspectors
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
Requirements:
  • Previous scheduling experience helpful
  • Intermediate to advanced computer skills and typing ability
  • Proficient in MS Office
  • Ability to multi-task and effective problem resolution skills
  • High level of professionalism
  • Excellent communications skills both verbal and written
  • Punctual with good attendance
  • Ability to kneel, stoop, climb ladders, use stairs, reach, pull and lift weights of usually 5-30 pounds

Benefits:
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, medical, dental & vision insurance, life insurance, paid company holidays & vacations.
*SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background investigation and drug screening. All resumes are held in confidence.

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