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Sr. Technical Program Manager

1 month ago

Miami, United States Restaurant Brands International Full time
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary:

The Sr. Manager oversees the implementation and integration of new technology systems, platforms or solutions within the Burger King restaurants. This role will involve leading a team to ensure the smooth deployment, project timeline management, coordinating with various internal teams and vendor partners. Responsibilities will include things like building and enabling deployment strategies, troubleshooting issues that may come up and project tracking/reporting to leadership. Strong leadership, project management experience, and technical skills are essential for success in this role.

Roles & Responsibilities:
  • Project Oversight: lead and deliver deployment projects from inception to completion with schedule and budget.
    • Maintain overall program schedule for each deployment initiative including responsibility for updates to dashboards and other regular status updates.
    • Coordinate schedule/timeline for restaurant activities with the Brand team, franchisees, and suppliers.
    • Integrate with the Development team, Vendors, other Country Deployment Managers, Brand team members, and franchisees to ensure requirements, learnings and shared components are leveraged. Define and communicate project milestones and resource allocation to IT management team with appropriate escalations.
  • Stakeholder Management: Collaborate with internal teams and external vendor partners to ensure alignment and ensure and issues are resolved
    • Liaise with internal and supplier development teams to ensure development timelines and milestones are planned, managed, and communicated.
    • Liaise with third-party suppliers to create and monitor the overall Point of Sale "ecosystem" including procurement, staging, installation, training, break/fix, support, and deployment providers.
    • Ensure specific user stories are documented on time and with quality and meet established standards. Work with other IT management, QA, Finance and Internal Audit to ensure compliance processes are efficient, effective and sustainable and automated were possible.
  • Team Leadership: Supervise and mentor project teams, provide guidance and support tracking and successful deployment
    • Lead and coach the Support, project deployment team functions to ensure timely and high-quality delivery of the program
    • Support Franchisee updates and communications during the development of software including deployment calls and tracking along with timely communications.
    • Oversee the development and implementation of a support process for both hardware and software of the solution ensuring a high SLA adherence.
    • Where necessary, re-engineer processes to ensure services align with business processes, tactical planning, and strategic vision.
Qualifications:
  • University degree in the field of computer science, information systems or business and a minimum of 3+ years related work experience.
  • 3+ years of formal Project/Program management experience.
  • PMP or similar certification is preferred.
  • Experience deploying consumer focused tech solutions from pilot to thousands of locations at scale in a quick and efficient manor
  • Prior successful experience in managing large (multimillion dollar) budgets and projects
  • 3+ years of experience managing in complex IT environments, preferably in the Quick Service Restaurants, Hospitality, or Retail industries
  • Previous experience in the areas of Application Development and future support requirements
  • Strong understanding of project management principles and tools
  • Strong ability to prioritize activities and excellent time management and organizational skills.
  • Effective stakeholder management experience across a large, de-centralized organization.
  • Highly developed facilitation and negotiation skills.
  • Strong leadership and interpersonal skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Extensive experience working in a team-oriented, open concept, collaborative environment.


#BurgerKing

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.