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Patient Care Coordinator

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North Highlands, United States RuralMetro Full time

Patient Care Coordinator - North Highlands, CA Competitive starting rates: $21.00/hr Built-in overtime after training when on your normal schedule Good work-life balance with multiple days off in a row The Transfer Center Coordinator Trainee is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance. Transfer Center Coordinators will routinely interact with both external and internal customers, including but not limited to hospital personnel, physicians, administrators, transport vendors, and other key personnel by performing the following duties. ESSENTIAL FUNCTIONS/DUTIES Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously, and demonstrating a high degree of customer service. Respond appropriately applying discretion and independent judgment to a variety of requests in order to: Gather pertinent information to process patient transfer requests and arrange transportation. Demonstrate compliance with all established policies and procedures as they apply to the coordination of patient referral and transport. Learn and comply with local EMS policies, procedures, processes, and protocols. Learn and demonstrate applicable knowledge of EMTALA and Title regulations pertaining to transfer center requests. Learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests. Learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities. Track and monitor the location and status of ground and air ambulances in relation to patient transfer requests. Develop a high degree of familiarity with client service area geography and medical facilities. Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects. Ability to learn to operate technical equipment components necessary for the performance of job duties, including but not limited to: Integrated telephone system Computer Aided Dispatch System Computer database maintenance and integrity Mapping systems Internet Communicates professionally and effectively with: Transport Vendors AOCs Hospitals MICNs/Physicians Transfer Centers Documentation Complete all CAD documentation with appropriate notes and times. Check grammar and spelling. Obtains patient demographic documentation: Face sheet/labs/diagnostic studies/physician notes and consultations Insurance information Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs. QUALIFICATIONS Experience: Preferred 6 months to 1 year prior experience in the health care environment. Preferred 1 year customer service experience. EMS dispatch experience preferred. Knowledge of medical terminology required. Computer-based phone systems, VOIP/Digital. Education: High School diploma or equivalent. Two-year degree in related field preferred. Skills: Current or previously held EMT certification, Medical Assistant, Case Manager, or equivalent education/experience preferred. Must successfully pass all tests associated with the PTRC internal training program. Technical Skills: Typing – Minimum 35/WPM net. Working knowledge of basic office equipment. Proficient in PC-based applications such as, but not limited to Microsoft Office. Computer Aided Dispatch experience preferred. Interpersonal Skills: Able to maintain professionalism and effectiveness in high-stress situations. Must be able to work independently with little to no supervision. Must be able to work as an integral part of a cohesive, fast-paced, and productive team. Excellent oral and written communications. Critical listening skills. Problem solving and conflict resolution. AATC Specific Training Academy: All new hires must successfully attend and complete a scheduled AATC training academy. Upon completion of the AATC training academy, the Transfer Center Coordinator Trainee will be required to pass a formal skills proficiency assessment and a written exit evaluation with 80% or greater accuracy, within 6 months of hire. Passing of these standard AATC training academy exit evaluations is a requirement to continue on-the-job training and progressive duty assignments as a Transfer Center Coordinator Trainee. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. #J-18808-Ljbffr