Senior Support Engineer

4 weeks ago


Chicago, United States Kin Insurance Full time

The world has changed. Why hasn’t insurance?Kin’s mission is to reimagine home insurance

For Every New Normal.

While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.So, what’s the role?As a Senior Support Engineer, you will play a pivotal role in our technical support team, with an emphasis on advanced triaging, complex troubleshooting, and strategic problem-solving within our internal codebase. Your primary responsibilities will include

ensuring rapid and efficient resolution of issues, and collaborating extensively with software development teams and serving our customers. Your expertise will be vital in aligning technical solutions with Kin’s strategic objectives, effectively managing risks, and driving technical excellence.A day in the life could include:Monitor our production applications and external services, focusing on performance, errors, and uptime.Proactive incident response leadership, including discovery & mitigation.Assess incident severity, and maintain clear communication with all stakeholders until resolution.Design and refine production monitoring tools and alerts for enhanced efficiency.Expertly triage and address critical production support issues from internal teams.Perform advanced troubleshooting, identify root causes, and implement robust solutions.Prioritize a backlog of production support tickets, ensuring timely updates and code enhancements.Facilitate communication between stakeholders, balancing technical and non-technical needs.Analyze issue trends to recommend application improvements and training initiatives.Develop and maintain comprehensive documentation to support ongoing operations and training.Proactively identify and implement improvements in our technical ecosystem and processes.I’ve got the skills… but do I have the necessary ones?3+ years of experience in engineering support.Strong foundation in software engineering, preferably with a focus on advanced troubleshooting and problem-solving.Exceptional communication and organizational skills,Experience with observability tooling such as

DataDogProficiency in tracking and managing code work within a ticketing system.Expertise in using Git or similar source code management tools.Proficiency in scripting languages such as Ruby (strongly preferred), Python, or JavaScript, with an emphasis on writing and reviewing complex code.Preference for candidates in time zones allowing for a later shift of work (to 7PM Central)Oh, and don’t worry, we’ve got you coveredMedical, Dental, Vision, Disability and Life InsuranceFlexible PTO policyRemote workGenerous equity package401K with company matchParental leaveContinuing education and professional developmentThe excitement of joining a high-growth Insurtech company and seeing your work make an impactAbout Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.#LI-Remote #J-18808-Ljbffr



  • Chicago, Illinois, United States United Airlines Full time

    DescriptionThere's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around...


  • Chicago, United States Ingredion Full time

    POSITION: Senior Project Engineer. LOCATION: Argo Plant REPORTS TO: Engineering Manager. The Senior Project Engineer will be responsible for drives improvement through a detailed understanding of equipment and systems and the variables impacting the Project Engineer, Engineer, Technical Support, Project Management, Senior, Operations, Technology


  • Chicago, Illinois, United States Ingredion Full time

    POSITION:Senior Project EngineerLOCATION:Argo PlantREPORTS TO:Engineering Manager. The Senior Project Engineer will be responsible for drives improvement through a detailed understanding of equipment and systems and the variables impacting the Project Engineer, Engineer, Technical Support, Project Management, Senior, Operations, Technology

  • Senior engineer

    2 days ago


    Chicago, United States Next Step Systems LTD Full time

    Senior FPGA Engineer, Chicago, IL We are looking to hire a highly talented Senior FPGA Engineer to join the technology team. This position is 100% Onsite and NOT open for Remote. Company Will Sponsor Visas! Company Will Relocate Candidates! Senior FPGA Engineer Responsibilities: - Oversee full life cycle of FPGA development. - Working collaboratively with...

  • IT Support Engineer

    5 days ago


    Chicago, Illinois, United States Maxonic Full time

    Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for an IT Support Engineer . Job Description:Job Title:IT Support EngineerJob Type:ContractJob Location:Chicago, ILWork Schedule: Onsite 5 days a week, 11 am - 7 pm Central TimePay rate - $45/hrs- $50/hrs on W2 and $50/hrs -$60/hrs. C2c...


  • Chicago, United States HDVI Full time

    What we do HDVI is modern insurance for today's fleets driven by service, safety and savings. With real-time telematics data informing our risk models, we help lower premiums, mitigate risk, engage and reward drivers and simply put, offer uncomplicated protection for trucking fleets. Our customers are small to midsize truck fleet operators who benefit from...


  • Chicago, United States Darwin Recruitment Full time

    Senior Bridge Engineer - My client is on the search to add an additional Senior Bridge Engineer into their team. They are a growing, collaborative business who look to challenge people and help them grow. You must be PE licensed in IL or be able to obtain it quickly. Requirements Master's degree in civil engineering with a structural emphasis. PE Licensed...


  • Chicago, United States Nexus Engineering Group Inc Full time

    Job Summary: The Senior Structural Engineer coordinates closely with the Piping, Mechanical and Electrical groups. Design of foundations and steel framing to support equipment and utilities. Work will also include the design of foundations and superstructures for platforms, walkways, and other elevated structures. The Senior Structural Engineer reports to...


  • Chicago, United States Nexus Engineering Group Inc Full time

    Job Summary: The Senior Structural Engineer coordinates closely with the Piping, Mechanical and Electrical groups. Design of foundations and steel framing to support equipment and utilities. Work will also include the design of foundations and superstructures for platforms, walkways, and other elevated structures. The Senior Structural Engineer reports to...

  • Senior Bridge Engineer

    2 months ago


    Chicago, United States Darwin Recruitment Full time

    Senior Bridge Engineer - My client is on the search to add an additional Senior Bridge Engineer into their team. They are a growing, collaborative business who look to challenge people and help them grow. You must be PE licensed in IL or be able to obtain it quickly. Requirements Master's degree in civil engineering with a structural emphasis.PE Licensed...

  • Senior Bridge Engineer

    2 months ago


    Chicago, United States Darwin Recruitment Full time

    Senior Bridge Engineer - My client is on the search to add an additional Senior Bridge Engineer into their team. They are a growing, collaborative business who look to challenge people and help them grow. You must be PE licensed in IL or be able to obtain it quickly. Requirements Master's degree in civil engineering with a structural emphasis.PE Licensed...

  • Senior Bridge Engineer

    2 months ago


    Chicago, United States Darwin Recruitment Full time

    Senior Bridge Engineer - My client is on the search to add an additional Senior Bridge Engineer into their team. They are a growing, collaborative business who look to challenge people and help them grow. You must be PE licensed in IL or be able to obtain it quickly. Requirements Master's degree in civil engineering with a structural emphasis.PE Licensed...


  • Chicago, Illinois, United States Deere Full time

    Advanced Options107 open jobs. Use your resume to get matched with the right job.Senior Software Engineer (Moline, IL - Hybrid)Senior Software Engineer (East Moline, IL - On Site)Senior Security Engineer (Moline, IL or Chicago, IL - Hybrid)Software Engineer (Moline, IL)Workflow Engineer (East Moline, IL or Chicago, IL - Hybrid)Information Security Engineer...


  • Chicago, United States NewGig Recruiting Full time

    Global product development team is seeking a Senior Mechanical Engineer to propel innovation of products, projects, and design. We are seeking a Senior Engineer to establish engineering team priorities ensuring that great product is manufactured and commercialized on time and on budget. We are seeking technical leader with amazing product development and...


  • Chicago, United States NewGig Recruiting Full time

    Global product development team is seeking a Senior Mechanical Engineer to propel innovation of products, projects, and design. We are seeking a Senior Engineer to establish engineering team priorities ensuring that great product is manufactured and commercialized on time and on budget. We are seeking technical leader with amazing product development and...


  • Chicago, United States United Airlines Full time

    Description There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of...


  • Chicago, United States Sartre Group Full time

    Senior Linux Systems Engineer | SaaS Trading Platform | Chicago (Hybrid)We have partnered with a prominent SaaS Trading Platform in Chicago who are searching for a Senior Systems Engineer with strong Linux experience on a Hybrid basis.The Systems Engineer will be responsible for managing the day-to-day operations of infrastructure that supports our high...

  • Engineer Senior

    1 month ago


    Chicago, United States Elevance Health Full time

    Engineer Senior Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of the following PulsePoint location. 8600 W. Bryn Mawr Ave., S. Tower, Suite 800, Chicago, IL 60631 Hours: Monday to Friday, 8:00 am to 5:00 pm The Engineer Senior is responsible for maintaining active relationships with customers...

  • Engineer Senior

    3 weeks ago


    Chicago, United States Elevance Health Full time

    Engineer Senior Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of the following PulsePoint location. 8600 W. Bryn Mawr Ave., S. Tower, Suite 800, Chicago, IL 60631 Hours: Monday to Friday, 8:00 am to 5:00 pm The Engineer Senior is responsible for maintaining active relationships with customers...


  • Chicago, Illinois, United States Randstad North America, Inc. Full time

    A leader in renewable energy is seeking a Senior Electrical Engineer to join its team in Chicago, IL. This is a HYBRID role, working remotely 2 days per week. As Senior Electrical Engineer, you will be acting as a consultant for power project develop Electrical Engineer, Engineer, Electrical, Senior, Staffing