In Room Dining Order Taker

2 months ago

Beverly Hills, United States Waldorf Astoria Hotels & Resorts Full time

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a In Room Dining Order Taker to join the Food and Beverage Team at this beautiful property

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant, a Jean-Georges rooftop restaurant, lobby lounge, and in-room dining.

•Classification: Full-Time

•Shift: Various - must have availability to work weekends, weekdays, and holidays.

Want to learn more? Hotel Website, Instagram, Facebook

What will I be doing?

As an In Room Dining Order Taker, you would be responsible for answering telephones and taking guest food and beverage orders in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Answer Room Service telephones and respond to guest requests in a timely, friendly and efficient manner
  • Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
  • Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
  • Take guest food and beverage orders and input orders in appropriate point-of-sale system
  • Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
Must have:
  • Beverage knowledge including wine, liquor and cocktail selections
  • Minimum 1 year hotelestaurantsimilar experience
  • Fluent in English
  • Professional presentation
  • Good communication skills
  • Ability to work with maximum accuracy
  • Efficiency and attention to detail, maintaining a keen sense of urgency at all times.
  • Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment, must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Excellent ability to communicate clearly, concisely, and openly in all interactions.
  • Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Excels in a team environment.
  • The ability to maintain confidentiality of guest information and pertinent hotel data.
Strongly preferred:
  • 5 Star restaurant experience highly preferred
  • Luxury experience
  • Training in Forbes standards of service preferred
  • Strong preference for candidates with additional language skills in German, French, Spanish, Arabic, Japanese, Korean or Chinese


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay

Medical Insurance Coverage - for you and your family

Mental Health Resource

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development

Team Member Resource Group

Recognition and rewards program

Pay Range: The hourly rate is $25.59 per hour and is based on applicable and specialized experience and location.

*Available benefits may vary depending upon the classification and union status of the position.

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