Guest Services Representative

3 weeks ago


Denver, United States CareerBuilder Full time

Welcome Home We are seeking a new addition to our family at Hyatt Place Denver Tech Center, which has been fully renovated. Our team and guests embody the essence of transforming a house into a warm and welcoming home while still offering the luxuries of a hotel. We strive to provide our guests with the comforts of home accompanied by a friendly smile. Salary: Starting from $16.50 to $17.25, based on experience Bonus Inclusions: Daily pay Holiday pay Free parking and transportation options Employee hotel rates and complimentary nights Ample career advancement opportunities Global discounts on hotel stays Paid time off Comprehensive medical, dental, and vision benefits 401(K) plan Company discounts and perks Fitness subsidies Life and pet insurance Paid holidays Tuition reimbursement Become a part of our team The role of a Guest Service Agent is to be the main point of contact for all guests throughout their stay, efficiently handling check-ins and check-outs at the hotel. Responsibilities: Provide exceptional guest service by operating the front desk according to standard procedures. Ensure accuracy in operating the reservation system, check-in and checkout system, and credit card system while following safety and security protocols. Verify registration cards for completeness, accuracy, and legibility. Maintain a precise cash sheet and balance the cash drawer regularly. Handle switchboard operations efficiently, take accurate guest messages and faxes, and follow up promptly. Demonstrate knowledge of emergency procedures and maintain confidentiality of guest information. Stay informed about hotel promotions and room rates to assist guests effectively. Familiarize yourself with the hotel's layout and nearby amenities for guest convenience. Complete required daily reports, audits, and correspondences. Keep the lobby and office areas clean and presentable at all times. Schedule wake-up calls and update room status for housekeeping. Secure the front desk area before leaving, even for a brief period. Respond to guest inquiries and complaints promptly and professionally. Adhere to company standards for attendance, punctuality, and grooming. Perform any additional duties as assigned by the supervisor. Qualifications: Excellent interaction skills Previous Hyatt Experience a Plus but not required- will train qualified candidates. Compensation: $17.50 - $19 hourly

Provide exceptional guest service by operating the front desk according to standard procedures.

Ensure accuracy in operating the reservation system, check-in and checkout system, and credit card system while following safety and security protocols.

Verify registration cards for completeness, accuracy, and legibility.

Maintain a precise cash sheet and balance the cash drawer regularly.

Handle switchboard operations efficiently, take accurate guest messages and faxes, and follow up promptly.

Demonstrate knowledge of emergency procedures and maintain confidentiality of guest information.

Stay informed about hotel promotions and room rates to assist guests effectively.

Familiarize yourself with the hotel's layout and nearby amenities for guest convenience.

Complete required daily reports, audits, and correspondences.

Keep the lobby and office areas clean and presentable at all times.

Schedule wake-up calls and update room status for housekeeping.

Secure the front desk area before leaving, even for a brief period.

Respond to guest inquiries and complaints promptly and professionally.

Adhere to company standards for attendance, punctuality, and grooming.

Perform any additional duties as assigned by the supervisor.



  • Denver, United States OCI Hospitality Full time

    Job DescriptionJob DescriptionAbout Us:Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of...


  • Denver, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...


  • Denver, United States White Lodging Full time

    **Guest Service Representative** **Job Description** Summary: The GSR II completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service. Responsibilities * Provide the highest quality of service to the guest at all times and anticipate and exceed guest...


  • Denver, United States Denver Zoo Full time

    Denver Zoo is a leader in animal care, wildlife conservation and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations. Denver Zoo honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core Actions --...


  • Denver, United States Denver Zoo Full time

    Denver Zoois a leader in animal care, wildlife conservation and education. We are passionate about our commitment to excellence in support of our mission of Inspiring Communities to Save Wildlife for Future Generations. Denver Zoo honors our animals, staff, and guests by conducting ourselves at the highest level of integrity through our Core ActionsInspire...


  • Denver, United States Edit Co, LLC dba Tide Cleaners Full time

    Job DescriptionJob DescriptionGuest Service Representative – Plant/Dry StoreReports To: Counter Manager & General ManagerEdit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team! We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an...


  • Denver, United States SP Plus Corporation Full time

    SP is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented pe Guest Service, Guest, Representative, Residential, Retail, Transportation


  • Denver, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...


  • Denver, United States Sonder Full time

    With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent...


  • Denver, Colorado, United States Spire Hospitality Full time

    This part-time job duties include but are not limited to:Providing exceptional customer service to guests and fellow associatesBeing an ambassador for our brand and management companyChecking guests in/outBlocking rooms for individuals and guestsDelivering supplies to guest rooms as neededAssisting with basic accounting tasksAnswering...


  • Denver, United States Hyatt Place Denver Tech Center Full time

    Job DescriptionJob DescriptionWelcome Home! We are seeking a new addition to our family at Hyatt Place Denver Tech Center, which has been fully renovated. Our team and guests embody the essence of transforming a house into a warm and welcoming home while still offering the luxuries of a hotel. We strive to provide our guests with the comforts of home...


  • Denver, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Job Title: Guest Relations Representative Department: Guest Experience Business Unit: KSE Location: Denver, CO (Ball Arena & DICK's Sporting Goods Park) Reports To: Director, Guest Experience...


  • Denver, United States teamworkonline Full time

    Job Title: Guest Relations RepresentativeDepartment: Guest ExperienceBusiness Unit: KSELocation: Denver, CO (Ball Arena & DICK’s Sporting Goods Park) Reports To: Director, Guest Experience Employment Type: Variable Hour – Hourly – Non-ExemptSupervisor...


  • Denver, United States Kroenke Sports Enterprises Full time

    Job DescriptionJob DescriptionJob Title: Guest Relations RepresentativeDepartment: Guest ExperienceBusiness Unit: KSELocation: Denver, CO (Ball Arena & DICK’s Sporting Goods Park) Reports To: Director, Guest Experience Employment Type: Variable Hour – Hourly – Non-ExemptSupervisor Position:...


  • Denver, Colorado, United States teamworkonline Full time

    Guest Experience Representative POSITION SUMMARY:Event Services LLC is always on the lookout for outgoing, motivated, and friendly people to join our Guest Experience team. We aim to provide the ultimate experience for Rockies games, Concerts and other special events held here at Coors Field. If you feel this sounds like you, read on to find out more...


  • Denver, Colorado, United States teamworkonline Full time

    Guest Experience Representative POSITION SUMMARY:Event Services LLC is always on the lookout for outgoing, motivated, and friendly people to join our Guest Experience team. We aim to provide the ultimate experience for Rockies games, Concerts and other special events held here at Coors Field. If you feel this sounds like you, read on to find out more...


  • Denver, United States CareerBuilder Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Guest Experience Representative POSITION SUMMARY: Event Services LLC is always on the lookout for outgoing, motivated, and friendly people to join our Guest Experience team. We aim to provide...


  • Denver, United States Colorado Rockies Full time

    Guest Experience RepresentativePOSITION SUMMARY: Event Services LLC is always on the lookout for outgoing, motivated, and friendly people to join our Guest Experience team. We aim to provide the ultimate experience for Rockies games, Concerts and other special events held here at Coors Field. If you feel this sounds like you, read on to find out more...


  • Denver, United States teamworkonline Full time

    Guest Experience Representative   POSITION SUMMARY: Event Services LLC is always on the lookout for outgoing, motivated, and friendly people to join our Guest Experience team. We aim to provide the ultimate experience for Rockies games, Concerts and other special events held here at Coors Field. If you feel this sounds like you, read on to find out more...

  • Guest Services Agent

    1 month ago


    Denver, United States DoubleTree by Hilton Hotel Denver Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...