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Guest Services Representative
3 weeks ago
Welcome Home We are seeking a new addition to our family at Hyatt Place Denver Tech Center, which has been fully renovated. Our team and guests embody the essence of transforming a house into a warm and welcoming home while still offering the luxuries of a hotel. We strive to provide our guests with the comforts of home accompanied by a friendly smile. Salary: Starting from $16.50 to $17.25, based on experience Bonus Inclusions: Daily pay Holiday pay Free parking and transportation options Employee hotel rates and complimentary nights Ample career advancement opportunities Global discounts on hotel stays Paid time off Comprehensive medical, dental, and vision benefits 401(K) plan Company discounts and perks Fitness subsidies Life and pet insurance Paid holidays Tuition reimbursement Become a part of our team The role of a Guest Service Agent is to be the main point of contact for all guests throughout their stay, efficiently handling check-ins and check-outs at the hotel. Responsibilities: Provide exceptional guest service by operating the front desk according to standard procedures. Ensure accuracy in operating the reservation system, check-in and checkout system, and credit card system while following safety and security protocols. Verify registration cards for completeness, accuracy, and legibility. Maintain a precise cash sheet and balance the cash drawer regularly. Handle switchboard operations efficiently, take accurate guest messages and faxes, and follow up promptly. Demonstrate knowledge of emergency procedures and maintain confidentiality of guest information. Stay informed about hotel promotions and room rates to assist guests effectively. Familiarize yourself with the hotel's layout and nearby amenities for guest convenience. Complete required daily reports, audits, and correspondences. Keep the lobby and office areas clean and presentable at all times. Schedule wake-up calls and update room status for housekeeping. Secure the front desk area before leaving, even for a brief period. Respond to guest inquiries and complaints promptly and professionally. Adhere to company standards for attendance, punctuality, and grooming. Perform any additional duties as assigned by the supervisor. Qualifications: Excellent interaction skills Previous Hyatt Experience a Plus but not required- will train qualified candidates. Compensation: $17.50 - $19 hourly
Provide exceptional guest service by operating the front desk according to standard procedures.
Ensure accuracy in operating the reservation system, check-in and checkout system, and credit card system while following safety and security protocols.
Verify registration cards for completeness, accuracy, and legibility.
Maintain a precise cash sheet and balance the cash drawer regularly.
Handle switchboard operations efficiently, take accurate guest messages and faxes, and follow up promptly.
Demonstrate knowledge of emergency procedures and maintain confidentiality of guest information.
Stay informed about hotel promotions and room rates to assist guests effectively.
Familiarize yourself with the hotel's layout and nearby amenities for guest convenience.
Complete required daily reports, audits, and correspondences.
Keep the lobby and office areas clean and presentable at all times.
Schedule wake-up calls and update room status for housekeeping.
Secure the front desk area before leaving, even for a brief period.
Respond to guest inquiries and complaints promptly and professionally.
Adhere to company standards for attendance, punctuality, and grooming.
Perform any additional duties as assigned by the supervisor.
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Residential Guest Services Representative
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Denver, United States SP+ Full timeJob DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...
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Denver, United States Sonder Full timeWith thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent...
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Guest Services Representative
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Denver, United States Hyatt Place Denver Tech Center Full timeJob DescriptionJob DescriptionWelcome Home! We are seeking a new addition to our family at Hyatt Place Denver Tech Center, which has been fully renovated. Our team and guests embody the essence of transforming a house into a warm and welcoming home while still offering the luxuries of a hotel. We strive to provide our guests with the comforts of home...
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Guest Experience Representative
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Denver, Colorado, United States teamworkonline Full timeGuest Experience Representative POSITION SUMMARY:Event Services LLC is always on the lookout for outgoing, motivated, and friendly people to join our Guest Experience team. We aim to provide the ultimate experience for Rockies games, Concerts and other special events held here at Coors Field. If you feel this sounds like you, read on to find out more...
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Guest Experience Representative
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Denver, United States CareerBuilder Full timeIn order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Guest Experience Representative POSITION SUMMARY: Event Services LLC is always on the lookout for outgoing, motivated, and friendly people to join our Guest Experience team. We aim to provide...
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Denver, United States DoubleTree by Hilton Hotel Denver Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...