Implementation Manager

2 weeks ago

Lewiston, United States Community Health Options Full time
Implementation Manager

Position Summary

The Implementation Manager, supports Community Health Options' Business Development Large Group team members with large group and self-funded request for proposals (RFP), underwriting (new business and renewals) and stop loss submissions, scheduling, and supports the sales pipeline and RFP response times. In addition, the Implementation Manager is responsible for assisting Brokers and Group Administrators by responding to inquiries accurately, resolving issues in a consistent manner through a positive, customer-focused approach, and promoting the company's sales platform and underwriting tools a critical member of the Business Development Team, the Implementation Manager will collaborate closely with the Director, Business Development, the Large Group Account team, Underwriting, and the Senior Leadership team.

Key Responsibilities:
  • Supports the formal written process for completing requests for information from brokers for self-funded proposals.
  • Lead person working with interdepartmental Subject Matter Experts (SME's) to complete each self-funded RFP in the designated timeframe assigned by Agencies and Brokers
  • Coordinates with designated departmental SMEs to obtain timely written responses for both updating existing questions and creating new self-funded RFP responses for both the self-funded RFP library and the Large Group Capabilities document.
  • Coordinates workflow with Business Development self-funded Account Management and the designated interdepartmental SMEs responsible to configure and implement each new self-funded client by its respective effective date.
  • Supports the respective Business Development Large Group Sales team by performing all tasks needed to accept and respond to RFPs in a timely manner.
  • Documents RFP inquiries in Sales Force for sales and underwriting, performs case reviews ensuring intake details and data needed for submission to underwriting and submission to stop loss carriers.
  • Supports Large Group Benefits Consultant with data received from submitting Broker for quote information.
  • Builds and maintains relationships with contracted Agencies and Brokers ensuring any RFP details are included with RFP for responding on time and within internal service level agreements.
  • Receives and conveys the needs of prospective clients, Brokers, Group Administrators, vendors, and others that are part of the Large Group RFP process, including sales and underwriting.
  • Assists with organizing pipeline management for the Large Group sales team.
  • May make outbound follow-up calls at the direction of the Large Group sales lead, as necessary.
  • May be required to mail or hand deliver or fax documents or engage in various correspondence such as outgoing Broker/Group Administrator RFP correspondence via USPS, UPS, FedEx, and other relevant carriers.
  • Manages and maintains marketing supplies and collateral for the Large Group sales team for enrollment meetings and assembles materials as needed.
  • Coordinates meetings and finalist presentations with the broker and client.
  • Supports the Large Group sales teams' workflow and meetings. Utilize sales tools to assist sales and marketing teams with prospect lists and communications for all segments.
Key Competencies:

People within Health Options are expected to work with integrity, humility, strategic vision, curiosity, and discipline. They must be self-motivated, highly effective, and compassionate communicators, effectively working with people, work processes, and actively engaging in continuous process improvement.

Health Option diversity initiatives are applicable-but not limited-to our practices and policies on recruitment and selection; compensation and benefits; professional development, and training; promotions; transfers; social and recreational programs, and the ongoing development of a work environment built upon the premise of diversity equity, which encourages and enforces:
  • Respectful communication and cooperation between all employees.
  • Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
  • Work/life balance through flexible work schedules to accommodate employees' varying needs.
  • Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.
Qualifications:
  • Associate degree: Baccalaureate degree preferred.
  • Five or more years of related experience.
  • Maine Health Insurance License, desirable
  • Previous experience working within health insurance sales (preferred) or a health care environment.
  • Knowledge of the sales cycle and broker distribution network experience preferred.
  • Proficiency in using all Microsoft Office products.
  • Strong consultative style, relationship-building skills, and self confidence
  • Ability to manage multiple tasks in a limited time frame.
  • Strong organizational and follow-up skills.
  • Excellent communication, writing, analytical and problem-solving skills, and the ability to work as part of a goal-oriented team.
  • Must be able to work in a fast- paced environment and adapt to change.
  • Requires a positive, can-do attitude and be a self-starter.

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