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Call Center Representative

4 months ago

East Syracuse, United States US Tech Solutions Full time

Title: Call Center Representative

Location: East Syracuse, NY 13057

Duration: 24 Months

Job Description:

We are Customer Service for Clients ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment.

We are considered the factory and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor.

The dealer or contractor installs it in the customers home. Instead of the homeowner reaching out directly to the dealer they will call for assistance.

We will also get dealers looking for their distributor so they can obtain parts or technical support.

Responsibilities:

Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Experience:

Call center experience.

Skills:

Microsoft Office proficient

Type 35-45 words per minute

Excellent verbal and written communication skills

Education:

High School or GED