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Director of Operations | Full-Time

3 months ago

Mineola, United States Nao Medical Full time

Nao Medical is a tech-enabled multi-specialty practice operating across multiple locations in New York. With a focus on delivering quality and comprehensive patient care, we offer a range of services including in-person visits, virtual appointments, and home visits. Our core values of respect, clarity, and thoughtfulness form the foundation of our patient-centered approach. Job Summary Join our team as a Director of Operations who will be responsible for overseeing various aspects of operations, including personnel management, process improvement, financial management, and communication with stakeholders. Roles & Responsibilities Supervisory Responsibilities: Participates in the hiring and training of departmental managers. Organizes and oversees the work and schedules of departmental managers. Conducts timely and constructive performance evaluations. Handles discipline and termination of employees as needed and in accordance with company policy. Establishing Metrics and Guidelines: Establishes quantitative and qualitative metrics, guidelines, and standards to evaluate the company's efficiency and effectiveness. Identifies opportunities for improvement based on these metrics. Business Procedure Analysis: Reviews, analyzes, and evaluates existing business procedures. Identifies areas where policies and procedures can be improved to enhance day-to-day operations. Implementing Policies and Procedures: Implements new policies and procedures aimed at improving operational efficiency and effectiveness. Ensures compliance with relevant regulations and standards. Financial Management: Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives. Ensures that financial goals set by departmental and company leadership are met. Communication and Coordination: Communicates new directives, policies, or procedures to managers and staff. Coordinates efforts among operations, engineering, technology, and customer service divisions to ensure smoother workflow and more cost-effective business processes. Skills and Qualifications Minimum: Bachelor's degree in Healthcare Administration, Public Health, Social Work, Business Administration, Economics, Industrial Engineering, or related field Preferred: Master's degree in Healthcare Administration, Public Health, Social Work, Business Administration, Economics, Industrial Engineering, or related field. Five (5) years of relevant experience in the management. Proficient knowledge of HIPAA regulations, medical terminology, and basic clinical procedures. Bilingual skills (Spanish and English) are preferred but not required Experience in using electronic medical records like ECW. Knowledge of health systems operations, health policy, and/or health care contracting Expert team management and facilitation skills Advanced written and verbal communication skills A high degree of professionalism and competency in dealing with a variety of individuals Demonstrated ability to lead diverse teams to achieve outcomes as well as form and maintain collaborative relationships Ability to independently organize and prioritize work Skilled in conflict management Ability to identify data needed for both assessment and decision-making purposes Ability to deploy appropriate data sources, analysis methods, and effective communication of analytical results Demonstrated ability to develop, implement, and evaluate population health programs Demonstrated project and portfolio management skills Must be willing to travel for meetings Articulates and presents data, information, and ideas in a clear and concise manner Creates an environment that encourages diverse opinions, recognizes differences, and incorporates them into processes and services. Benefits (Ful-Time): Medical, Dental, Vision, Basic Life, and Short-Term Disability Insurance options for you and your dependents Paid Family and Disability Leave* FMLA* 401K Retirement Plan* Paid Time Off (PTO) Free care for you and discounted care for your family at all Nao Medical locations Nurturing a passion for promoting a healthier community and opportunities for leadership and career growth Hybrid set-up (combination of office and work-from-home) At Nao Medical, we take pride in our innovative solutions. By leveraging technology, we strive to ensure that each patient receives personalized attention and achieves the best possible outcomes. Nao Medical is an equal-opportunity employer, celebrates diversity, and is committed to building an inclusive environment for all employees and patients. Send in your application "NAO" and join us in our mission to revive a human-centered approach to healthcare.