Lead Retail Customer Service Associate

2 weeks ago

Bellevue, United States FedEx Full time

POSITION SUMMARY:
The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.The Lead Consultant'stime will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders;operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

Employee Benefits

  • Competitive wages for both full and part time opportunities
  • 401K plan with company match after 1 year
  • Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit.
  • Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.
  • Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.
  • Sick time accrues 1 hour for every 30 hours worked.
  • Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.
  • 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees.
  • Paid parental leave for both moms and dads
  • Adoption Assistance Program
  • Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits
  • Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more.
  • Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees.
  • Diversity, equity, and inclusion programs available for all employees.
GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
  • Manages production flow to ensure all production orders are done right and on time
  • Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
  • Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
  • Sets up complex orders and performs multiple tasks at the same time
  • Responsible for ensuring quality during and after production process
  • Ensures communication among shifts
  • Coordinates pick-up and delivery of customer orders
  • May provide leadership to team members on an assigned shift
  • Assists in the training of store team members
  • Collates, sorts and organizes customer orders
  • Operates the Point of Sale terminal (POS), handles financial transactions and makes change
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
  • Secondary responsibility for coordination of all shipping related services and activities, to include:
  • Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
  • Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
  • Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 2+ years of specialized experience
  • Excellent verbal and written communication skills
ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $20.80 - $24.42/Hr

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicanton the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Part-Time Retail Customer Service Specialist

    3 days ago

    Bellevue, Washington, United States Casper Retail Full time

    Job DescriptionCasper Retail is seeking a Part-Time Retail Sales Associate to join our team. As a key member of our sales floor, you will be responsible for providing exceptional customer service, maintaining product knowledge, and contributing to a positive in-store experience.Responsibilities:Provide top-notch customer service, addressing customer...

  • Retail Customer Service Associate

    3 months ago

    Bellevue, United States FedEx Full time

    FedEx - JobID: PDX_FEC_9F32287E-2BAC-44E2-899F-5DC4F3C13C52_241342 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Customer Service Associate

    3 days ago

    Bellevue, United States FedEx Full time

    FedEx - JobID: PDX_FEC_4A242B53-2116-4A71-AD2F-82E993391E33_241311 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Sales Associate

    2 weeks ago

    Bellevue, Washington, United States Casper Retail Full time

    Casper Retail is seeking a skilled Retail Sales Associate to join our team. This role offers a competitive hourly base compensation range of $16.28 - $18.28, with opportunities for monthly bonuses. Our ideal candidate is an excellent communicator with a passion for people, strong written and oral communication skills, and the ability to work effectively in a...

  • Retail Sales Associate

    3 days ago

    Bellevue, Washington, United States Casper Retail Full time

    Unlock Your Potential in a Growing BrandCasper Retail is seeking a Part Time Retail Sales Associate to join our team. As a key member of our sales team, you will provide exceptional customer service, maintain product knowledge, and drive sales growth.About the RoleThis is a part-time position that requires a minimum of 2 days per week with weekend...

  • Retail Customer Service Associate

    2 weeks ago

    Bellevue, United States Disability Solutions Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping....

  • Retail Sales and Customer Service Associate

    1 week ago

    Bellevue, Washington, United States Hot Box Smoke Shop Full time

    About the RoleWe are looking for a highly motivated Retail Sales and Customer Service Associate to join our team at HotBox Smoke Shop. As an associate, you will be responsible for delivering exceptional customer experiences, promoting products, and achieving sales targets.The ideal candidate will possess excellent communication skills, a passion for customer...

  • Retail Customer Service Associate

    1 month ago

    Bellevue, United States FedEx Office and Print Services Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

  • Retail Store Associate Lead

    2 weeks ago

    Bellevue, Washington, United States SiteOne Services Full time

    Job Title: Retail Store Associate LeadDescription: We are looking for a skilled and enthusiastic individual to fill the role of Retail Store Associate Lead. In this position, you will be responsible for assisting customers with their needs, pulling and preparing inventory orders, and identifying opportunities to grow sales with current and potential...

  • Retail Stocking/Shelving Associate

    2 hours ago

    Bellevue, United States SAS Retail Services Full time

    Retail Stocking/Shelving Associate (Overnight) at SAS Retail Services summary: As a Retail Stocking/Shelving Associate, you'll ensure that products are displayed and stocked according to the latest resets, helping maximize sales opportunities. This role requires detail-oriented individuals who enjoy independent work and physical tasks, such as moving and...

  • Retail Customer Service Professional

    3 days ago

    Bellevue, Washington, United States FedEx Office and Print Services Full time

    OverviewFedEx Office and Print Services is a leading provider of printing, shipping, and business services. We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Associate.

  • Lead Service Associate

    2 months ago

    Bellevue, United States Rite Aid Full time

    Rite Aid Corp. - 653 156Th Ave Ne [Retail Associate / Team Member] As a Service Associate at Rite Aid Corp., you'll: Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints; Engage with customers in a friendly and efficient manner while completing customer...

  • Lead Retail Customer Service Associate

    1 day ago

    Bellevue, WA, United States FedEx Office Full time

    POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultants time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending...

  • Customer Service Lead

    3 days ago

    Bellevue, Washington, United States FedEx Full time

    About the RoleWe are seeking a highly skilled CUSTOMER SERVICE LEAD to join our team. In this role, you will be responsible for delivering exceptional customer experiences, managing production flow, and providing consultative services to customers.Key Responsibilities:Customer Service: Provide friendly, polite, and expert service to all customers.Production...

  • Retail Customer Service Associate

    2 weeks ago

    Bellevue, WA, United States FedEx Office Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping....

  • Service Desk Associate

    4 weeks ago

    Bellevue, Washington, United States O'Reilly Auto Parts Full time

    Role OverviewWe are seeking a skilled and customer-focused individual to join our retail team as a Retail Service Specialist. As a key member of our store team, you will provide exceptional customer service, assist with sales, and support store operations.\Key ResponsibilitiesProvide expert advice to customers on automotive systems, repair, and...

  • Retail Customer Service Associate

    1 day ago

    Bellevue, WA, United States FedEx Office Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping....

  • Customer Experience Specialist

    2 weeks ago

    Bellevue, Washington, United States Casper Retail Full time

    Job DescriptionCasper Retail is looking for a skilled Customer Experience Specialist to join our team. This role offers a competitive hourly base compensation range of $16.28 - $18.28, with opportunities for monthly bonuses. As a key member of our retail team, you will provide exceptional service to every customer, maintain a healthy sales pipeline, and stay...

  • Lead Retail Associate-Bellevue, WA

    7 months ago

    Bellevue, United States Amazon.com Inc Full time

    Pay starts at $20.80 per hour with benefits available. Reduced Full-Time: Average work between 30-39 hrs per week. This role requires open availability between the hours of 5 am-10 pm Sunday-Saturday. As a Lead Associate, you will be the face of Ama Retail Associate, Associate, Retail, Customer Experience, Lead, Operations

  • Retail Associate, SEAS

    5 months ago

    Bellevue, United States NIKE Full time

    The starting hourly rate for this position is $20.00/hour. Information about benefits can be found here. Location & Store Type: Nike Factory Store Bellevue Address: Bellevue, WA - Starting Pay Rate: $20.00/hour. Hours: up to 40 hours per week, includ Retail Associate, Retail, Associate, Customer Service