Support Services Technician I

4 weeks ago

Wichita, United States Pileus Technologies Full time
Support Services Technician I

Company: Pileus Technologies, LLCLocation: Wichita, Kansas

About Us:

Pileus Technologies is a leading IT services company based in Wichita, Kansas. We specialize in providing Managed IT Services and IT Support to small businesses. Our mission is to empower businesses by ensuring seamless technology operations, allowing them to focus on their core objectives.

Position Overview:

As a Support Services Technician I, you will play a crucial role in maintaining our clients’ IT infrastructure. You’ll provide Remote technical support, troubleshoot issues, and ensure efficient operation of hardware and software systems.

Responsibilities:
  • Remote Support: Respond to service calls and provide technical assistance to employees at client locations.
  • Troubleshooting: Diagnose and resolve hardware, software, and network issues promptly.
  • Updates and Security: Perform service pack, hot fix, and security updates for servers, workstations, printers, and network hardware (routers, switches, firewalls).
  • Customer Service: Deliver exceptional customer service, ensuring client needs are met and expectations exceeded.
  • Monitoring Tools: Utilize monitoring software/hardware (RMM, PSA, custom applications) to maintain client network infrastructure.
  • Documentation: Thoroughly document actions taken during problem resolution following company policies.
  • Effective Communication: Understand client technical issues and provide appropriate solutions.
  • Collaboration: Work closely with team members and departments to achieve client satisfaction and issue resolution.
  • Adherence to Standards: Perform assigned responsibilities safely and efficiently according to established practices.
  • Billing Efficiency: Aim for monthly billing reflecting 75% or more productivity within approximately 170 business hours.
  • Professional Development: Commit to ongoing self-training to stay current in the field.
Qualifications:
  • Technical Skills:
    • Proficient in troubleshooting Windows and macOS operating systems.
    • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
    • Basic knowledge of hardware components (desktops, laptops, printers).
  • Soft Skills:
    • Excellent communication and interpersonal skills.
    • Detail-oriented and organized.
    • Ability to work independently and collaborate with team members.

If you’re passionate about technology and enjoy solving technical challenges, we encourage you to apply Pileus Technologies offers a dynamic work environment and opportunities for growth. Feel free to reach out if you have any questions or need further details.

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