Night Auditor Overnight Guest Services

3 weeks ago

Houston, United States Dalwadi Hospitality Management Full time

Night Audit acts as overnight MOD and serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict additional tasks that may be assigned. Duties of this job may be changed at management's discretion.

Shifts are 4-5 days per week, hours 11pm-7am rotating days of the week.

Essential Duties include::
•Check in guests in an efficient and friendly manner. Assures that guest is assigned type
of room requested and that the correct rate is charged and issues guest keys
•Follows brand standards for checking in elite members
•Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any
late charges and presents bill to guests. Accurately settles bill
•Answers incoming guest phone reservations
•Answers inquiries pertaining to hotel services; gives entertainment/restaurant suggestions and travel directions
•Receives all guest concerns to exceed the guest expectations
•Receives guest service requests and follows-up to ensure completion.
•Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
•Keeps records of room availability and guests' accounts. Operates front desk software
•Maintains a balanced cash/billing drawer
•Maintains and takes responsibility for all cash and credit card transactions during working hours
•Where applicable, maintains and replaces stock of hotel lobby 'market stand' for guests' purchase of sundries, beverages and food supplies.
•Completes any necessary accounts receivable and direct billing tasks
•Follows brand standards when processing guests' stays based on brand point system
•Welcome guests and respond to requests in a prompt and professional manner
•Check the working condition of equipment and report to supervisor any unsafe or malfunctioning •Uses suggested selling techniques to sell rooms and to promote other services of the hotel
•Coordinates room status updates with housekeeping department
•Knows how to use office equipment
•Knows all safety and emergency procedures
•Maintains awareness of all rates
•Communicates with the previous and following shifts
•Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are in hotel's property management system.
•Ensures compliance with energy conservation and job safety requirements
•Proactively maintain assigned areas and equipment
•Report all safety concerns to management
•Attend and participate in all mandatory trainings and meetings
•Flexible with schedule and assignments
•Maintain effective performance under pressure
•May perform similar duties as requested by supervisor

Requirements::
•Good customer service skills
•Ability to work independently and with others
•Good communication skills
•Attention to detail
•Ability to multi task
•Displays good initiative

  • Overnight Guest Services Specialist

    3 days ago

    Houston, Texas, United States Aimbridge Hospitality Full time

    **Aimbridge Hospitality Culture**We thrive in a culture where everyone is inspired to be the best. Our associates are passionate about serving our guests and driving exceptional results. As a Night Auditor, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.**Job Description:**We are seeking a Night Auditor to...

  • Overnight Guest Services Specialist

    3 days ago

    Houston, Texas, United States Aimbridge Hospitality Full time

    **Aimbridge Hospitality Culture**We thrive in a culture where everyone is inspired to be the best. Our associates are passionate about serving our guests and driving exceptional results. As a Night Auditor, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.**Job Description:**We are seeking a Night Auditor to...

  • Night Auditor Overnight Guest Services

    2 weeks ago

    Houston, United States Dalwadi Hospitality Management Full time

    Night Audit acts as overnight MOD and serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal...

  • Overnight Front Desk Agent

    1 week ago

    Houston, United States Hilton Garden Inn Home2 Suites by Hilton Houston Full time

    **Job Title: Overnight Front Desk Agent / Night Auditor** **Location: Hilton Garden Inn/Home2 Suites by Hilton Houston Medical Center **Job Type: Full-Time / Part-Time **Reports To: Front Desk Manager / Operations Manager --- **Job Summary:** We are seeking a dedicated and detail-oriented Overnight Front Desk Agent / Night Auditor to join our team. As the...

  • Night Auditor Professional

    2 days ago

    Houston, Texas, United States Crescent Services Full time

    Crescent Services is a leading hospitality company that values exceptional customer service. We are currently seeking a highly motivated Night Auditor to join our team.Job DescriptionThe Night Auditor will be responsible for ensuring the accuracy of financial transactions and maintaining the security of hotel assets. This involves balancing room, restaurant,...

  • Night Auditor

    2 weeks ago

    Houston, United States Crescent Services Full time

    DoubleTree by the Galleria, is looking for an outgoing, highly motivated and guest service-oriented Night Auditor. If you're passionate about hospitality, and have great customer service skills, apply today! Required Skills and Abilities: -At least one (1) year of previous hotel night audit or hotel front desk experience required. -Flexible to work any...

  • Night Auditor Position

    4 days ago

    Houston, Texas, United States Aimbridge Hospitality Full time

    **About Us**Aimbridge Hospitality is the global leader in third-party hotel management, representing over 1,550 hotels in all 50 states and 22 countries. Our associates are passionate about serving our guests and driving exceptional results, thriving in a culture where everyone is inspired to be the best.**Job Description:**We are seeking a Night Auditor to...

  • Night Auditor

    3 days ago

    Houston, Texas, United States Aimbridge Hospitality Full time

    Role OverviewAimbridge Hospitality is seeking a highly skilled Night Auditor to join our dynamic team. The successful candidate will be responsible for ensuring the accuracy of daily transactions, welcoming guests during the overnight shift, and maintaining a safe and secure environment.Key ResponsibilitiesWelcome guests during the overnight shift (typically...

  • Night Auditor Professional

    20 hours ago

    Houston, Texas, United States Crescent Hotels and Resorts Full time

    We are seeking a detail-oriented and highly organized Night Auditor to join our team at Crescent Hotels and Resorts. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions, maintaining financial records, and providing exceptional customer service.Key Responsibilities:Balance room, restaurant, and bar revenuesMaintain...

  • Night Auditor

    2 weeks ago

    Houston, United States Aimbridge Hospitality Full time

    Job Summary Join Our Team as a Night Auditor! Position: Night Auditor About Us: At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team! Responsibilities Key Responsibilities: Guest...

  • Night Auditor

    6 days ago

    Houston, United States Aimbridge Hospitality Full time

    Job Summary Join Our Team as a Night Auditor! Position: Night Auditor About Us: At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team! Responsibilities Key Responsibilities: Guest...

  • Night Auditor

    3 days ago

    Houston, Texas, United States Aimbridge Hospitality Full time

    Job SummaryJoin Our Team as a Night AuditorPosition: Night AuditorAbout Us:At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic teamResponsibilitiesKey Responsibilities:Guest Services: Welcome...

  • Night Auditor

    24 hours ago

    Houston, United States Aimbridge Hospitality Full time

    Job Summary Join Our Team as a Night Auditor! Position: Night Auditor About Us: At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team! Responsibilities Key Responsibilities: Guest...

  • Night Auditor

    2 weeks ago

    Houston, United States Aimbridge Hospitality Full time

    Job Summary Join Our Team as a Night Auditor! Position: Night Auditor About Us: At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team! Responsibilities Key Responsibilities: Guest...

  • Night Auditor

    2 weeks ago

    Houston, United States Crescent Hotels & Resorts Full time

    Description DoubleTree by the Galleria, is looking for an outgoing, highly motivated and guest service-oriented Night Auditor. If you're passionate about hospitality, and have great customer service skills, apply today! Required Skills and Abilities: -At least one (1) year of previous hotel night audit or hotel front desk experience required. -Flexible to...

  • Night Auditor

    2 weeks ago

    Houston, United States Crescent Hotels & Resorts Full time

    Description DoubleTree by the Galleria, is looking for an outgoing, highly motivated and guest service-oriented Night Auditor. If you're passionate about hospitality, and have great customer service skills, apply today! Required Skills and Abilities: -At least one (1) year of previous hotel night audit or hotel front desk experience required. -Flexible to...

  • Night Auditor

    4 days ago

    Houston, Texas, United States Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel Full time

    Company OverviewCrowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel is seeking a highly skilled Night Auditor to join our team. As a key member of the front office staff, this role plays a critical part in ensuring the accuracy and integrity of our financial records.Job DescriptionThe ideal candidate will have a keen eye for detail, excellent analytical...

  • Night Auditor

    4 weeks ago

    Houston, United States Dalwadi Hospitality Management Full time

    Dalwadi Hospitality Management - Immediate Night Auditor Position Are you a night owl who thrives in a fast-paced environment? Do you excel at providing exceptional guest service even during the late hours? If so, we have an exciting opportunity for you to join our team as a Night Auditor at Dalwadi Hospitality Management. The Night Auditor at Dalwadi...

  • Night Auditor

    21 hours ago

    Houston, Texas, United States Crescent Hotels and Resorts Full time

    DescriptionDoubleTree by the Galleria, is looking for an outgoing, highly motivated and guest service-oriented Night Auditor. If you're passionate about hospitality, and have great customer service skills, apply todayRequired Skills and Abilities:-At least one (1) year of previous hotel night audit or hotel front desk experience required.-Flexible to work...

  • Night Auditor

    5 days ago

    Houston, TX, United States Aimbridge Hospitality Full time

    Job Summary Join Our Team as a Night Auditor! Position: Night Auditor About Us: At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team! Responsibilities Key Responsibilities: ...