Night Auditor Overnight Guest Services

3 months ago


Houston, United States Dalwadi Hospitality Management Full time

Night Audit acts as overnight MOD and serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict additional tasks that may be assigned. Duties of this job may be changed at management's discretion.

Shifts are 4-5 days per week, hours 11pm-7am rotating days of the week.

Essential Duties include::
•Check in guests in an efficient and friendly manner. Assures that guest is assigned type
of room requested and that the correct rate is charged and issues guest keys
•Follows brand standards for checking in elite members
•Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any
late charges and presents bill to guests. Accurately settles bill
•Answers incoming guest phone reservations
•Answers inquiries pertaining to hotel services; gives entertainment/restaurant suggestions and travel directions
•Receives all guest concerns to exceed the guest expectations
•Receives guest service requests and follows-up to ensure completion.
•Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
•Keeps records of room availability and guests' accounts. Operates front desk software
•Maintains a balanced cash/billing drawer
•Maintains and takes responsibility for all cash and credit card transactions during working hours
•Where applicable, maintains and replaces stock of hotel lobby 'market stand' for guests' purchase of sundries, beverages and food supplies.
•Completes any necessary accounts receivable and direct billing tasks
•Follows brand standards when processing guests' stays based on brand point system
•Welcome guests and respond to requests in a prompt and professional manner
•Check the working condition of equipment and report to supervisor any unsafe or malfunctioning •Uses suggested selling techniques to sell rooms and to promote other services of the hotel
•Coordinates room status updates with housekeeping department
•Knows how to use office equipment
•Knows all safety and emergency procedures
•Maintains awareness of all rates
•Communicates with the previous and following shifts
•Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are in hotel's property management system.
•Ensures compliance with energy conservation and job safety requirements
•Proactively maintain assigned areas and equipment
•Report all safety concerns to management
•Attend and participate in all mandatory trainings and meetings
•Flexible with schedule and assignments
•Maintain effective performance under pressure
•May perform similar duties as requested by supervisor

Requirements::
•Good customer service skills
•Ability to work independently and with others
•Good communication skills
•Attention to detail
•Ability to multi task
•Displays good initiative



  • Houston, Texas, United States Dalwadi Hospitality Management Full time

    Job Title: Night Auditor Overnight Guest ServicesJob Summary:We are seeking a highly skilled and detail-oriented Night Auditor Overnight Guest Services to join our team at Dalwadi Hospitality Management. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during overnight hours, providing exceptional guest service,...

  • Night Auditor

    4 weeks ago


    Houston, Texas, United States Dalwadi Hospitality Management Full time

    Job SummaryWe are seeking a highly skilled Night Auditor to join our team at Dalwadi Hospitality Management. As a Night Auditor, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless overnight experience for our guests.Key ResponsibilitiesCheck in guests in a friendly and efficient manner,...


  • Houston, Texas, United States Dalwadi Hospitality Management Full time

    Job SummaryWe are seeking a highly skilled Night Auditor to join our team at Dalwadi Hospitality Management. As a Night Auditor, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining accurate records.Key ResponsibilitiesCheck in guests in a friendly and efficient...

  • Night Auditor

    2 weeks ago


    Houston, Texas, United States Homewood Westchase Full time

    Job SummaryWe are seeking a highly skilled Night Auditor to join our team at Homewood Suites by Hilton Houston-Westchase. As a Night Auditor, you will be responsible for the preparation and disposition of all Night Audit work, ensuring the accuracy and integrity of our financial records.Responsibilities:Front Desk Operations: Manage the front desk operation...

  • Night Auditor

    4 weeks ago


    Houston, Texas, United States Courtyard by Marriott Full time

    Job Title: Night AuditorCourtyard by Marriott - Generation Park, TXThe Night Auditor plays a vital role in ensuring the accuracy and completeness of hotel accounting records, while providing exceptional customer service to guests during the overnight shift.Key Responsibilities:Conduct thorough night audits to verify the accuracy of all hotel accounting...

  • Night Auditor

    1 month ago


    Houston, Texas, United States Avion Hospitality Full time

    Job SummaryThe Night Auditor is a critical role within Avion Hospitality, responsible for ensuring the smooth operation of the front desk during the overnight shift. This position requires a high level of attention to detail, organizational skills, and the ability to work independently with minimal supervision.Key ResponsibilitiesFront Desk Operations:...

  • Night Auditor

    6 days ago


    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job Title: Night AuditorAt Hampton Inn / Homewood Suites Houston Downtown, we are seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during the overnight shift.Key Responsibilities:Check-in and check-out hotel guests in a professional and friendly...

  • Night Auditor

    1 month ago


    Houston, Texas, United States Crescent Hotels & Resorts Full time

    {"Job Title": "Night Auditor", "Job Description": "Job SummaryWe are seeking a highly motivated and detail-oriented Night Auditor to join our team at Crescent Hotels & Resorts. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.Key...

  • Night Auditor

    3 weeks ago


    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job Title: Night AuditorAs a Night Auditor at Hampton Inn / Homewood Suites Houston Downtown, you will be responsible for ensuring the smooth operation of the front desk during the overnight shift. This includes checking in and checking out hotel guests, handling guest requests, and balancing revenue and expense transactions.Key Responsibilities:Check-in and...

  • Night Auditor

    3 months ago


    Houston, United States Courtyard by Marriott Full time

    Job Summary: The Night Auditor at Courtyard by Marriott - Generation Park, TX is responsible for ensuring the accuracy and completeness of hotel accounting records, monitoring the hotel's front desk operations, and providing exceptional customer service to guests during the overnight shift. This is a full-time, hourly position within the...

  • Night Auditor

    4 weeks ago


    Houston, Texas, United States Crescent Hotels & Resorts Full time

    {"title": "Night Auditor", "description": "Job SummaryWe are seeking a highly motivated and detail-oriented Night Auditor to join our team at Crescent Hotels & Resorts. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.Key...

  • Night Auditor

    4 weeks ago


    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job Title: Night AuditorThe Night Auditor plays a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. This position requires a high level of attention to detail, excellent communication skills, and the ability to work independently.Key Responsibilities:Check-in and check-out hotel guests in a professional and...

  • Night Auditor

    4 days ago


    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job Title: Night AuditorThe Night Auditor is a critical role at Hampton Inn / Homewood Suites Houston Downtown, responsible for ensuring the smooth operation of the front desk during the overnight shift.Key Responsibilities:Check-in and check-out hotel guests in a professional and friendly manner.Anticipate guests' needs and respond promptly to their...

  • Night Auditor

    4 weeks ago


    Houston, Texas, United States Hyatt Regency Houston Galleria Full time

    Job SummaryThe Night Auditor is a key member of our hotel team, responsible for ensuring the smooth operation of our front desk and auditing processes during the overnight shift. As a Night Auditor, you will be the first point of contact for guests and will be responsible for providing exceptional customer service while maintaining the highest standards of...

  • Night Auditor

    1 month ago


    Houston, Texas, United States Crescent Hotels and Resorts Full time

    Job Title: Night AuditorWe are seeking a highly motivated and detail-oriented Night Auditor to join our team at Crescent Hotels and Resorts. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our hotel's financial records.Key Responsibilities:Balance room, restaurant, and bar revenues, post and balance charges and...


  • Houston, United States Dalwadi Hospitality Management Full time

    Night Audit acts as overnight MOD and serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal...

  • Night Auditor

    2 weeks ago


    Houston, Texas, United States Extended Stay Houston Energy Corrid Full time

    Job SummaryThe Night Auditor is a critical role in ensuring the smooth operation of our hotel during the overnight shift. As a Night Auditor, you will be responsible for managing the front desk, handling guest requests, and performing various administrative tasks.ResponsibilitiesFront Desk Operations: Manage the front desk during the overnight shift,...

  • Night Auditor

    6 days ago


    Houston, Texas, United States Hyatt Regency Houston Galleria Full time

    Job SummaryThe Night Auditor is a key member of our hotel team, responsible for ensuring the smooth operation of our front desk and auditing processes during the overnight shift. As a Night Auditor, you will be the first point of contact for guests and will be responsible for providing exceptional customer service while maintaining the highest standards of...

  • Night Auditor

    6 days ago


    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job Title: Night AuditorJob Summary:The Night Auditor is responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently.Key Responsibilities:Check-in and check-out hotel...

  • Night Auditor

    4 weeks ago


    Houston, Texas, United States Extended Stay Houston Energy Corrid Full time

    Job SummaryThe Night Auditor is a key member of our hotel team, responsible for ensuring the smooth operation of our front desk and accounting functions during the overnight shift. As a Night Auditor, you will be responsible for registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security...