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Costumer Service Specialist

3 months ago

Mt Pleasant, United States One Direct Health Network Full time
Company Description

One Direct Health Network manufactures the T-REX, the first home based robotic assisted Tele-Rehab system designed to replicate the stretching and strengthening techniques manually applied by Physical Therapists. T-REX platform brings a virtual therapist into patients' homes allowing for reduced costs, improved patient outcomes, and increased practice revenues.

Job Description

Position requires great organizational skills, exceptional verbal and written skills and working knowledge of word, excel, office 365 and ability to learn new programs. Attention to detail is a must.

This position will work closely with our billing team and sales force.

Duties will include but are not limited to:

- Work with billing team manager

- Communicate with internal and external sales force

- Build patient profiles

- Monitor patient status

- Coordinate deliveries, extensions, and pick ups for patients

- Manage weekly touchpoints with patients

(This is administrative not clinical. No medical background is needed.)

Qualifications

- Proficient communication skills

- Excellent attention to detail

Additional Information

Position(s) available: Part-time and full-time