IT Support Specialist
3 days ago
We are seeking an experienced Technical Support Specialist to join our team on a 4-month contract basis. The selected candidate will be responsible for providing timely and effective support to employees' technical needs, ensuring smooth operations of our systems.
Key Responsibilities:
- Troubleshooting and Support: Diagnose and resolve a wide range of technical issues, including hardware and software problems.
- User Support: Assist users with questions, inquiries, and troubleshooting requests.
- System Maintenance: Perform routine system maintenance tasks to optimize performance and reliability.
- Onboarding Support: Generate sign-ins for new hires and provide initial technical setup.
- Incident Management: Log, track, and prioritize incident tickets, ensuring timely resolution.
Requirements:
- Associate's degree or higher in Computer Science, Information Systems, or a related field.
- Proven experience in a help desk or technical support role.
- Strong understanding of computer systems, mobile devices, and common software applications.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills.
- Customer-service oriented with a focus on user satisfaction.
- Ability to work effectively in a fast-paced, dynamic environment.
Preferred Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified, Cisco Certified).
- Experience with network infrastructure and security principles.
Additional Details:
- Weekend On-Call: The selected candidate will be required to be on call every Saturday and Sunday to support the weekend shift.
The estimated salary for this position is $30/hour, based on the location and requirements.
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