IT Support Specialist

3 days ago


Rosedale, United States GTT, LLC Full time
About the Opportunity

We are seeking an experienced Technical Support Specialist to join our team on a 4-month contract basis. The selected candidate will be responsible for providing timely and effective support to employees' technical needs, ensuring smooth operations of our systems.

Key Responsibilities:

  • Troubleshooting and Support: Diagnose and resolve a wide range of technical issues, including hardware and software problems.
  • User Support: Assist users with questions, inquiries, and troubleshooting requests.
  • System Maintenance: Perform routine system maintenance tasks to optimize performance and reliability.
  • Onboarding Support: Generate sign-ins for new hires and provide initial technical setup.
  • Incident Management: Log, track, and prioritize incident tickets, ensuring timely resolution.

Requirements:

  • Associate's degree or higher in Computer Science, Information Systems, or a related field.
  • Proven experience in a help desk or technical support role.
  • Strong understanding of computer systems, mobile devices, and common software applications.
  • Excellent problem-solving and troubleshooting skills.
  • Strong verbal and written communication skills.
  • Customer-service oriented with a focus on user satisfaction.
  • Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified, Cisco Certified).
  • Experience with network infrastructure and security principles.

Additional Details:

  • Weekend On-Call: The selected candidate will be required to be on call every Saturday and Sunday to support the weekend shift.

The estimated salary for this position is $30/hour, based on the location and requirements.



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