Assistant General Manager

1 month ago

Hebron, United States Taco Bell Full time

JOB DESCRIPTION:

The Assistant General Manager (AGM) is a high level classification in this job series. Incumbent excels at performing managerial duties and prioritizes on building the team, driving customer satisfaction and maintaining processes and discipline around P&L to run Premier Operations. The incumbent is a proven leader and makes advances in shaping the culture of the restaurant, coaching, teaching, problem solving and driving excellence around core operation procedures to run Premier Operations.

The Assistant General Manager (AGM) supports the Restaurant General Manager (RGM) in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AGM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). The AGM has full accountability for restaurant operations in the absence of the Restaurant General Manager (RGM). An AGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager (RGM) and helps lead the restaurant team. This position interacts with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests.

RESPONSIBILITIES:

Ensuring Consistent Customer Satisfaction

Personally demonstrates positive interaction with customers
Ensures that customer issues are resolved immediately
Assists RGM by coaching the management team on the proper execution of CHAMPS
Assists the RGM with scheduling toensure the right number of people, at the right time and in the right place to take care of customer needs
Has knowledge of area competitors and can be BEST ON THE BLOCK
Assists RGM to teach management team how to effectively train Team Members through training process

Developing People

Partners with RGM in completing andexecuting the bench plan process effectively
Uses Learning Zone and other Training Resources to help the RGM build and retain strong teams
Follows up toensure Team Member training is completed and current
Supports the RGM to recruit and select Great Team Members
Collaborates with RGM to evaluate and develop Team Members
Develops other AGM2 and AGM3 candidates
Builds capability and flexibility through cross training

Leadership and Culture

Demonstrates positive energy to drive and motivate the team
Champions and role models How We Win Together (HWWT) and Achieving Breakthrough Results (ABR) culture within the store
Coaches the team to resolve problems rather than reacting to them
Mentors other AGM levels as well as team members
Partners with RGM to determine ways to make the restaurant a great place to work
Partners with RGM to find ways to improve restaurant performance

Decision Making

Possesses strong analytical/decision making skills
Quick to see core issues in complex situations
Addresses broader restaurant problems beyond shift issues
Able to solve problems and make decisions in the RGM's absence
Identifies problems using reports, generates ideas to resolve and executes the solution

Communication

Communicates effectively with Customers, Team Members, RGM, AGM and AC
Displays strong oral/written communication skills
Displays strong interpersonal/conflict resolution skills
Provides clear direction
Leads manager meetings at times to support RGM

Recognition

Utilizes and encourage recognition tools to show appreciation to the team
Encourages Team Members and Managers to recognize and appreciate others
Creates incentives to challenge team to reach shift goals
Plans and executes store level recognition program

Time Management

Plans and organizes so that all Brand processes and routines are completed during the shift
Delegates work and follows up ensuring completion
Completes additional work as assigned by RGM

Act Like an Owner

Assists Profit & Loss management by following Brand procedures
Partners with RGM to ensure staffing levels are in place to grow top line sales
Oversees proper product preparation, rotation, portioning, cooking and holding times
Partners with RGM to analyze the financial performance of the restaurant to understand trends and how the restaurant compares with competitors
Assists RGM with facility maintenance and ensures health and safety standards are followed at all times
Assists RGM to manage restaurant budget

WORK PERKS & BENEFITS PACKAGE INCLUDES:

Competitive pay
Up to 4 week of PTO
Free meals
Unlimited drinks
Same day instant-pay options
Recognition awards
Flexible schedules
Growth opportunities
Annual performance reviews
Paid GED programs
Incentive contests
Community volunteer events
Medical and dental for qualifying Team Members
Live Mas Scholarship
Discounts - cell phone bills, clothes, restaurants, prescriptions
Shoes for Crews employee payroll deduction plan
Monthly bonus plan
Audit bonus

QUALIFICATIONS:

Previous management or 2+ years of customer service / fast food experience (highly preferred)
High School Diploma or GED (highly preferred)
Reliable transportation
Good communication skills
Must pass background check criteria
Safety-focused, punctual, team oriented, respectful, and motivated
Must be open to work weekends and holidays as needed
Arrive to work on time
Flexible scheduling
Follow procedures regarding operation of restaurants equipment
Regular access to personal vehicle
Able to lift up to 25 lbs and carry up to 30 feet
Able to push/pull up to 90 lbs up to 30 feet
Able to stand and walk for the majority of shift
Follow cash handling safety and security procedures
Adhere to Company and City/State/US Safety requirements
Knowledge of and compliance with Company and Brand HR policies and practices
Ability to read, count, and write to accurately complete all documentation

More about Ampler dba Taco Bell:

Ampler Tacos, established in 2019, is more than a restaurant group. Our employees are family. We are committed to being World Class Operators by delivering best in class cleanliness, speed, and customer service cross all our Taco Bell locations. Ampler Tacos operates Taco Bell restaurants in the Cincinnati and Chicago areas. We are a growing organization always looking to hire talented team members.

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Taco Bell Assistant General Manager (AGM)

Ampler dba Taco Bell is seeking an Assistant General Manager.

SCHEDULE(S):

6:00am - 11:00am
11:00am - 2:00pm
2:00pm - 5:00pm
5:00pm - 8:00pm
8:00pm - 11:00pm
8:00pm - 3:00am
11:00pm - 3:00am

Personally demonstrates positive interaction with customers
Ensures that customer issues are resolved immediately
Assists RGM by coaching the management team on the proper execution of CHAMPS
Assists the RGM with scheduling toensure the right number of people, at the right time and in the right place to take care of customer needs
Has knowledge of area competitors and can be BEST ON THE BLOCK
Assists RGM to teach management team how to effectively train Team Members through training process