Customer Service Team Lead-Mount Prospect, IL

2 months ago

Mt Prospect, United States Siemens Industry Software GmbH Full time

**Customer Service Team Lead-Mount Prospect, IL**

* Mount Prospect, United States of America

* Engineering

* 298478

Smart Infrastructure

** Job Description**

**Primary Function**

Supervises the team responsible for establishing the foundation for customers overall service experience. This includes remote supervision of coordinators in various locations.

Supervises Coordinators, to effectively set-up, plan, schedule and dispatch onsite and remote service activities / resources to ensure customer expectations and commitments are met for all services and enabling data driven services. Provides support, information, prioritization and coordination of activities and resources across branches, the Zone Operations Center and Digital Service Center.

**Principal Duties & Responsibilities**

Supervises Service Coordinators as assigned to effectively coordinate and schedule onsite and remote service activities and resources to ensure customer expectations and commitments are met for all services and enabling data driven services.

Provides support, information, prioritization and coordination of activities and resources across branches, the Zone Operations Center and AM Digital Service Center.

Supervises, trains and mentors Service Coordinators team members through the performance management process (goal-setting, one-on-ones, and reviews).

Acts as a point of escalation for customers with concerns over scheduling and dispatching.

Works with branch Operations Management to ensure coordination and alignment of their Service Coordinator team.

Oversees decisions regarding the scheduling and movement of resources and material.

Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized.

Utilizing the SAP service platform, reviews, processes and distributes all service documentation

Assists in project profitability through cost containment procedures and processes. Maintains timely set up and completeness of related job folders as assigned.

Ensure accurate Debit Note Request (DNR) creation for all service orders

Financial responsibility: Achieve Planned Service Budget including driving to monthly forecasted Revenue $, Gross Margin $ and Gross Margin %

Reports to the Zone Service Operations Manager

Supervises Service Coordinators, Peer relationships: AM Digital Service Center - Remote Service Specialist Manager; in Zone Operations Center CoC heads and Zone Operations Supervisor Client Service Administrators; in Branch, Operations Supervisors

Work is generally performed in an office location with minimal noise and routine distractions.

Overnight travel required up to 25%.

**Preferred Education & Experience**

Technical school or Associates degree (2 year) preferred, although a combination of education (High School or GED required) and experience will also be considered

2+ years supervisory experience in customer service, field coordination, administration or operations.

Proficient in Microsoft Office and business software systems (i.e. SAP)

Familiarity or experience with Automation / Fire / Security systems preferred.

SAP experience highly preferred

Strong accuracy and quality of data needed.

Excellent verbal and written communication skills, computer skills, financial skills and effective project management skills.

Strong problem solving ability.

Ability to read and understand customer service contracts

#LI-TM1

**Organization:** Smart Infrastructure

**Company:** Siemens Industry, Inc.

**Experience Level:** Mid-level Professional

**Job Type:** Full-time

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .

**California Privacy Notice**

California residents have the right to receive additional notices about their personal information. To learn more, click .

**We value your privacy**

**Manage Consent Preferences:**

Always active

  • ESY - Speech Language Pathologist (SLP) Near Mount Prospect, IL

    3 months ago

    Mount Prospect, United States Soliant Full time

    Minimum 1+ years speech therapy experience required.Speech Language Pathologist (SLP) Position Available in Mount Prospect, IL Soliant is on the lookout for a dedicated and enthusiastic School Speech Language Pathologist (SLP) to deliver therapy services to students within a school environment. This is a full-time contractual opportunity situated near Mount...

  • Occupational Therapist in Mount Prospect

    3 days ago

    Mount Prospect, Illinois, United States Soliant Full time

    **Job Title: School-Based Occupational Therapist (OT)****Company Overview:** Soliant, a leading healthcare staffing company, delivers exceptional therapy services in schools nationwide. We're seeking a dedicated Occupational Therapist (OT) to support student progress.**Location:** Mount Prospect, IL**Responsibilities:**Conduct comprehensive assessments to...

  • School-Based OT

    3 months ago

    Mount Prospect, United States Soliant Full time

    Minimum 1+ years occupational therapy experience required.Soliant is currently in search of a licensed Occupational Therapist (OT) for an on-site school opportunity in the vicinity of Mount Prospect, IL. This is a contracted position within an exceptional school district. Responsibilities: Conduct comprehensive assessments of students' physical, cognitive,...

  • School Occupational Therapist

    3 months ago

    Mount Prospect, United States Soliant Full time

    Minimum 1+ years occupational therapy experience required.Join Our Team as a School Occupational Therapist near Mount Prospect, Illinois! Are you a dedicated School Occupational Therapist ready to inspire and empower students in the Mount Prospect, IL area? This is your chance to make a lasting impact while enjoying a fulfilling career. Position: School...

  • Patient Service Representative-Full Time- Mount Prospect

    2 weeks ago

    Mt Prospect, United States Advocate Health Full time

    Address: 1754 W. Golf Rd. Mount Prospect, IL 60056 Office Hours: Monday 8am-4:30pm, Tuesday Wed 8-7, Thursday 7-7, Friday 8:30-4:30pm, including some Saturdays 8:30am-12pm, 2nd and 3rd Sat a month.NO HOLIDAYS Polish, Ukrainian, Bulgarian speaking preferred Major Responsibilities: Patient Services: Provides efficient, high-quality service to patients who...

  • Special Education Teacher Positions Available in Mount Prospect, IL

    1 week ago

    Mount Prospect, Illinois, United States ProCare Therapy Full time

    Position OverviewProCare Therapy is currently seeking qualified Special Education Teachers for various roles within a school district in the Mount Prospect, IL region. These positions are structured as W-2 contracted roles for the upcoming academic year.Key Responsibilities:Full-time commitmentEngagement with diverse student caseloadsCollaboration with...

  • District Needing an Occupational Therapist

    3 months ago

    Mount Prospect, United States Soliant Full time

    Minimum 1+ years occupational therapy experience required.Join Our Team as a School Occupational Therapist near Mount Prospect, Illinois! Are you a dedicated School Occupational Therapist ready to inspire and empower students in the Mount Prospect, IL area? This is your chance to make a lasting impact while enjoying a fulfilling career. Why Choose Us?...

  • Process Engineer

    3 weeks ago

    Mount Prospect, United States Mizkan Full time

    Job DescriptionBased in Mount Prospect, IL, Mizkan America is a subsidiary of the Mizkan Group, a global, family-owned company that has been Bringing Flavor to Life™ for over 220 years. As one of the leading makers of vinegars, condiments, and sauces in the United States, Mizkan America maintains 12 manufacturing facilities that serve the retail,...

  • Customer Service Representative

    3 months ago

    Mt Prospect, United States The LaSalle Group Full time

    Does the following describe you? Positive attitude, excellent communication skills, dedicated to customer service, strong work ethic and likes to have fun at work. If so, we have a customer service opportunity for you! Our client, a consumer product organization located in Mount Prospect, IL, is looking to hire Customer Service Representatives to join...

  • Customer Service Representative

    1 week ago

    Mt Prospect, United States The LaSalle Group Full time

    Does the following describe you? Positive attitude, excellent communication skills, dedicated to customer service, strong work ethic and likes to have fun at work. If so, we have a customer service opportunity for you! Our client, a consumer product organization located in Mount Prospect, IL, is looking to hire Customer Service Representatives to join...

  • School Based Occupational Therapist in Mount Prospect

    3 months ago

    Mount Prospect, United States Soliant Full time

    Minimum 1+ years occupational therapy experience required.Soliant is currently seeking a licensed Occupational Therapist (OT) for a school-based opportunity in the vicinity of Mount Prospect, IL. This position is contracted and situated within an outstanding school district. Job Responsibilities: Perform thorough assessments of students' physical,...

  • School Occupational Therapist

    3 days ago

    Mount Prospect, Illinois, United States Soliant Full time

    About Soliant Soliant is a leading provider of healthcare staffing solutions, connecting talented professionals with rewarding opportunities across the nation. Position Overview We are seeking a dedicated and compassionate School Occupational Therapist to join our team in the Mount Prospect area. In this role, you will play a vital part in supporting...

  • Physician - Immediate Care Center - Mount Prospect

    2 months ago

    Mt Prospect, United States NCH Full time

    Reporting to the Medical Director of NCH Immediate Care Centers, (ICC)), provides comprehensive physician services to assess, diagnose, plan and treat a wide range of patients with health issues/illness or injury presenting at the centers. Collaborates with Mid-Level Providers and the inter-disciplinary healthcare team to provide comprehensive clinical...

  • Portuguese Speaking Customer Service

    1 month ago

    Mount Prospect, United States American Freedom Insurance Company Full time

    Job DescriptionJob DescriptionPortuguese Speaking Customer Service1699 Wall Street, Mount Prospect, IL, USA, Mount Prospect, IL 60056American Freedom Insurance Company (AFIC) is a leader in the nonstandard automobile insurance industry. We are an expanding midsized, profitable company doing business in Illinois, Indiana, Pennsylvania, Tennessee and soon...

  • Portuguese Speaking Customer Service

    2 weeks ago

    Mount Prospect, United States American Freedom Insurance Company Full time $18 - $20

    Job DescriptionJob DescriptionPortuguese Speaking Customer Service1699 Wall Street, Mount Prospect, IL, USA, Mount Prospect, IL 60056American Freedom Insurance Company (AFIC) is a leader in the nonstandard automobile insurance industry. We are an expanding midsized, profitable company doing business in Illinois, Indiana, Pennsylvania, Tennessee and soon...

  • Travel Licensed Clinical Social Worker in Mount Prospect, IL

    5 days ago

    Mount Prospect, United States AlliedTravelCareers Full time

    AlliedTravelCareers is working with Aya Healthcare to find a qualified Licensed Clinical Social Worker in Mount Prospect, Illinois, 60056!About The PositionAya Education has an immediate opening for the following position: School Social Worker in Mt Prospect, IL. Job DetailsProfession: Social ServicesSpecialty: School Social Worker Pay: $1875/wk -...

  • Customer Service Representative I

    2 months ago

    Mt Dora, United States City of Mount Dora Full time

    ** City of Mount Dora** ** Customer Service Representative I** Mount Dora, FL 32757 **Customer Service Representative I** **Finance Department** **Part-time Non-Exempt** **Starting Pay: $12.34/hour** Under general supervision of the Customer Service Supervisor, provides professional assistance to the public as the primary point of contact with the City....

  • Housekeeping Professional

    3 days ago

    Mount Prospect, Illinois, United States Mount Prospect Senior Living Full time

    Housekeeper Position at Mount Prospect Senior LivingWe are seeking a dedicated and detail-oriented Housekeeper to join our team at Mount Prospect Senior Living. As a member of our staff, you will play a vital role in maintaining a clean and comfortable environment for our residents.Key Responsibilities:Perform daily cleaning duties, including dusting,...

  • Customer Service Associate I

    1 week ago

    Mt. Dora, Florida, United States City of Mount Dora Full time

    City of Mount DoraPosition: Customer Service Representative ILocation: Mount Dora, FLDepartment: FinanceEmployment Type: Part-time, Non-ExemptCompensation: Starting Pay: $12.34/hourUnder the general oversight of the Customer Service Supervisor, this role is responsible for delivering professional support to the public as the primary liaison with the City. As...

  • Travel Licensed Clinical Social Worker in Mount Prospect, IL

    5 days ago

    Mount Prospect, United States Aya Healthcare Full time

    Aya Education has an immediate opening for the following position: School Social Worker in Mt Prospect, IL. Job DetailsProfession: Social ServicesSpecialty: School Social Worker Pay: $1875/wk - $2050/wkOpenings: 3Whether you want to travel the country or work close to home, we’ll take care of everything so you can focus on what you do best — providing...