Hotel General Manager

**Hospitality - Hotel, Management, Business Development**

**Hotel General Manager**

Hotel General Manager Chase Hospitality Dallas TX

**Hotel General Manager**

**Company:**

Chase Hospitality

**Location:**

2363 Stemmons Trail

75220

US

**Category:**

Hospitality - Hotel, Management, Business Development

**Degrees Required:**

2 Year Degree

**Employment Type:**

Full-Time

**Manages Others:**

Yes

**Requirements:**

***Hotel General Manager's duties and responsibilities:***

**Managing Property Operations and Department Budgets:**

* Verify that service programs are in place and executed against (e.g., Service So Memorable).

* Provide timely, real-time feedback to management and hourly associates on service and operational

standards; including feedback on even the smallest of service and operational details.

* Review and follow-up on property GSS scores and comments.

* Create and support clear lines of responsibility for management team, including coverage and

oversight throughout the day.

* Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and

cleanliness/maintenance standards.

* Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.

* Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).

* Delegate responsibilities for operations and projects to appropriate level of associate.

* Prepare for QA audits (i.e., daily and pre-visit activities).

**Managing and Sustaining Sales and Marketing Strategy:**

* Manage relationships with decision makers at top accounts.

* Interact with in-house guests to prospect for new sources of business.

* Work with Market Sales to establish property sales strategy, extended stay occupancy (ESOcc)

targets, sales goals, and action plans.

* Understand and leverage sales and marketing advantages over competitor properties within market.

* Coach and reinforce associate selling strategies that take advantage of property amenities.

* Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal

setting, setting rates, ESOcc, etc.).

* Develop innovative means for capturing new streams of revenue through property amenities.

* Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as

appropriate.

* Participate in and host customer recognition events to drive sales.

* Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.

* Participate in the property sales review (PSR).

* Identify key revenue generating stakeholders and customers and communicate information to sales

offices.

* Collaborate with Regional Marketing & eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.

**Managing Profitability:**

* Measure, analyze, and communicate property performance using a variety of financial/non-financial

data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.

* Monitor and forecast future ESOcc and length of stay rate tiers to inform revenue management and

profitability strategy.

* Manage on-property controllable costs associated with rooms, housekeeping, events, and food and

beverage operations.

* Initiate action to support property revenue and profitability goals.

* Update and communicate profit forecasts to associates/managers.

* Review and sign off on invoices.

* Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research,

and resolve balance issues.

* Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report

and Statistics, PACE, credit card fraud report).

* Review property performance on period basis with Regional Director.

**Maintaining Revenue Management Goals:**

* Manage the relationship with the revenue management office (e.g., participate in routine calls,

strategy meetings, periodic update meetings, etc.).

* Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark

Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).

* Balance inventory to ensure same-day sellouts.

**Managing Relationships with Property Stakeholders (e.g., Owner and Above Property):**

* Keep brand leadership team, owners, and above property stakeholders updated on property

performance in the areas of financials, guest satisfaction, and associate engagement.

* Prepare and present reports for owners and above property leadership using financial/performance

data.

* Conduct property critique.

* Conduct annual business reviews.

* Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market

Outlook, STR Report critique, etc.).

* Participate in ad hoc owner conference calls and respond appropriately to owner requests.

**Managing and Conducting Human Resource activities:**

* Conduct performance review process for associates (including LPP/HPP, career plan form,

development plans, associate information form, mid-year check-ins, 90-day check-ins for new

associates, etc.).

* Understand the performance expectations for all positions within the property (e.g. front desk

associate, gourmet attendant, etc.)

* Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments,

etc.).

* Cascade/Deliver training to associates (e.g., Service So Memorable Quarterly Recharge).

* Facilitate cross training to support associate professional growth and operational excellence.

* Conduct day to day Human Resource transactions to support needs of the property (e.g.,

compensation actions, initiation and approval of hiring requisitions, etc.).

* Lead associates through property changes, and help them transition into new property roles.

* Facilitate on property activities that communicate and reinforce Residence Inn culture with

associates (e.g., RIsolution Days, Culture Strength Survey, Culture Council participation, Daily

Huddles, etc.).

* Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.).

* Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs,

Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for

operational needs.

**Additional Responsibilities:**

* Manage e-mail.

* Manage daily paper mail.

* Participate in conference calls (e.g., sales, promotion, Q&A, property performance, etc.).

* Provide follow-up information to Regional Director and other Extended Stay/Select Service

executives.

* Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports).

**Chase Hospitality** is hiring for a **SpringHill Suites Dallas NW Highway at Stemmons/I-35E** .

We are looking for a **Hotel General Manager** who is a *dynamic and energetic leader* who can lead our team to be in their best performance in wowing our guests with genuine hospitality. In our culture, we believe in rewarding our leaders with rewarding benefits and continuous growth opportunities within the company.

The **Hotel General Manager** is responsible for all aspects of operations at the hotel and reports directly to the Corporate Director of Operations .

This main position requires an individual with ***HIGH ENERGY, SENSE OF URGENCY, A DYNAMIC PERSONALITY and a DETAIL FANATIC. A TRUE OPERATOR IN EVERY SENSE OF THE WORD*** .

Provide leadership and demonstrate the Chase Hospitality's culture with every action and/or reactions.

Plan strategically to maximize profits. Responsible for all major areas of hotel operations and services including, but not limited to: Front Office, Housekeeping, M