Director of Hotel Operations

4 weeks ago

Dallas, United States The Fairmont Dallas Full time

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Summary/Objective

Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Summary of Responsibilities:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
  • Ensure the smooth operation and coordination of the hotel through respective Department Heads
  • Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
  • Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
  • Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
  • Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
  • Ensure full compliance to Hotel operating controls
  • Actively involved in the recruitment process of leadership positions within the operating departments
  • Follow department policies, procedures and service standards
  • Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
  • Provide coaching; leadership development; and goal setting with hotel department heads
  • Be a key player in redevelopment and capital projects from an operations viewpoint
  • Ensure the implementation and delivery of all Fairmont Standards
  • Handle guest concerns and ensure effective follow up thereof
  • Provide active leadership role in the culture of Health and Safety and accident prevention
  • Act as hotel chair champion and culture leader in hotel committees such as RiiSE; Planet 21; and Service Excellence
  • Play a key role and lead change management for Rooms and Food & Beverage initiatives
  • Other duties as assigned

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Previous experience in a senior leadership role, within a similar hotel brand required
  • Extensive Hotel operations experience required
  • Demonstrated knowledge of budget planning and financial controls
  • Computer literate in Microsoft Windows applications required
  • University/College degree in a related discipline preferred
  • Strong interpersonal and problem solving abilities
  • Proven team-leader with outstanding motivational skills and coaching ability
  • Highly responsible & reliable
  • Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What’s in it for you:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary Shift Meal
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academy designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
  • Career development opportunities with national and international promotion opportunities
  • Eligible performance based bonus

  • Hotel General Manager

    4 weeks ago

    Dallas, United States Hotel Resource Full time

    **Hospitality - Hotel, Management, Business Development** **Hotel General Manager** Hotel General Manager Chase Hospitality Dallas TX **Hotel General Manager** **Company:** Chase Hospitality **Location:** 2363 Stemmons Trail 75220 US **Category:** Hospitality - Hotel, Management, Business Development **Degrees Required:** 2 Year Degree **Employment...

  • Director of Operations

    2 weeks ago

    Dallas, United States Fairmont Full time

    Job Description Summary/Objective Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service...

  • Director Front Office

    2 months ago

    Dallas, Texas, United States The Beeman Hotel Full time

    Job SummaryAs a Director of Front Office you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the property Guest...

  • Manager, Hotel Construction

    1 week ago

    Dallas, United States Wyndham Hotel Group Full time

    Wyndham Hotels & Resorts is now seeking a Manager, Hotel Construction to join our team.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests....

  • Director of Operations

    3 weeks ago

    Dallas, United States AccorHotel Full time

    Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job...

  • Director of Operations

    3 weeks ago

    Dallas, United States Accor Full time

    Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Job...

  • Director of Operations

    3 weeks ago

    Dallas, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionFairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage...

  • Pets Hotel Night Pet Care Specialist

    3 weeks ago

    Dallas, United States Hotel Resource Full time

    **Other** **Pets Hotel Night Pet Care Specialist** Pets Hotel Night Pet Care Specialist PetSmart Dallas TX **Pets Hotel Night Pet Care Specialist** **Company:** PetSmart **Location:** 75215 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **ABOUT OUR HOTEL:** Working...

  • Director Of Sales

    2 weeks ago

    Dallas, United States Warwick Hotel Full time

    Job Description Job Description The Historic Warwick Melrose has an opportunity for a Director Sales and Marketing ready to lead a solid team of individuals. Come join our team and be a part of Dallas history as we continue our centennial celebration.POSITION PURPOSE Overall responsibility for total revenue and yield strategies, implementation and results...

  • Director Of Sales

    2 weeks ago

    Dallas, United States Warwick Hotel Full time

    The Historic Warwick Melrose has an opportunity for a Director Sales and Marketing ready to lead a solid team of individuals. Come join our team and be a part of Dallas history as we continue our centennial celebration. POSITION PURPOSE Overall responsibility for total revenue and yield strategies, implementation and results including group and transient...

  • Director Of Sales

    1 week ago

    Dallas, United States Warwick Hotel Full time

    The Historic Warwick Melrose has an opportunity for a Director Sales and Marketing ready to lead a solid team of individuals. Come join our team and be a part of Dallas history as we continue our centennial celebration. POSITION PURPOSE Overall responsibility for total revenue and yield strategies, implementation and results including group and transient...

  • Assistant Director of Property Operations

    2 weeks ago

    Dallas, United States Hilton Anatole Full time

    DescriptionThe Hilton Anatole, our iconic hotel is located in the Market Center and Design District is just 5 minutes from Uptown and Downtown Dallas, Texas. Our property is highlighted by the arts and entertainment districts of West End and Deep Ellum as well as Victory Park and American Airlines Center arena for live music, concerts and ballgames.Boasting...

  • Assistant Director of Property Operations

    1 week ago

    Dallas, Texas, United States Hilton Anatole Full time

    The Hilton Anatole, our iconic hotel is located in the Market Center and Design District is just 5 minutes from Uptown and Downtown Dallas, Texas. Our property is highlighted by the arts and entertainment districts of West End and Deep Ellum as well as Victory Park and American Airlines Center arena for live music, concerts and ballgames.Boasting the largest...

  • Assistant Director of Property Operations

    1 week ago

    Dallas, United States Hilton Anatole Full time

    DescriptionThe Hilton Anatole, our iconic hotel is located in the Market Center and Design District is just 5 minutes from Uptown and Downtown Dallas, Texas. Our property is highlighted by the arts and entertainment districts of West End and Deep Ellum as well as Victory Park and American Airlines Center arena for live music, concerts and ballgames.Boasting...

  • Assistant Director of Property Operations

    1 week ago

    Dallas, Texas, United States Hilton Full time

    The Hilton Anatole, our iconic hotel is located in the Market Center and Design District is just 5 minutes from Uptown and Downtown Dallas, Texas. Our property is highlighted by the arts and entertainment districts of West End and Deep Ellum as well as Victory Park and American Airlines Center arena for live music, concerts and ballgames.Boasting the largest...

  • Director Of Sales

    2 weeks ago

    Dallas, United States Warwick Hotel Full time

    Job DescriptionJob DescriptionThe Historic Warwick Melrose has an opportunity for a Director Sales and Marketing ready to lead a solid team of individuals. Come join our team and be a part of Dallas history as we continue our centennial celebration.POSITION PURPOSEOverall responsibility for total revenue and yield strategies, implementation and results...

  • Assistant Director of Finance

    2 weeks ago

    Dallas, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Hotel Performance Analytics Manager

    3 weeks ago

    Dallas, Texas, United States Hilton Anatole Full time

    The prestigious Hilton Anatole is searching for a Hotel Performance Analytics Manager to join their teamSpanning 45 lush acres north of downtown Dallas, this AAA 4-Diamond property is an icon in the vibrant Design District boasting over 1,600 rooms, 600,000 square feet of banquet space, and 6 food and beverage outlets - 3 restaurants, a marketplace, in-room...

  • Director of Sales

    3 weeks ago

    Dallas, Texas, United States Holiday Inn Express & Suites North Dallas at Preston Full time

    JOB OVERVIEW:Atlantic Hotels Group is seeking a dynamic opening sales leader to add to our fabulous team The Holiday Inn Express & Suites completed a full renovation in 2022. This gorgeous hotel is located in the heart of the DFW Metroplex near the Galleria Mall.An ideal Director of Sales candidate must possess extensive knowledge of hotel sales &...

  • Director of Sales

    1 week ago

    Dallas, Texas, United States Holiday Inn Express & Suites North Dallas at Preston Full time

    JOB OVERVIEW:Atlantic Hotels Group is seeking a dynamic opening sales leader to add to our fabulous team The Holiday Inn Express & Suites completed a full renovation in 2022. This gorgeous hotel is located in the heart of the DFW Metroplex near the Galleria Mall.An ideal Director of Sales candidate must possess extensive knowledge of hotel sales &...