Sr. Service Manager

3 weeks ago

Syracuse, United States INFICON Full time

** Sr. Service Manager**

**Job Category****:** Marketing **Requisition Number****:** SRSER002149 Showing 1 location **Job Details**

**Description**

**COMPANY OVERVIEW:**

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

**RESPONSIBILITIES:**

Seeking a Sr. Service Engineer with proven track record of developing and implementing world class service concepts for complex instruments. Experienced serving a global installed base and motivated by creating value for customers through superior service. Skilled in integrating design for serviceability into new product development by providing voice of the customer and service strategy feedback to product owner and scrum teams. Closely collaborated with product management teams to define service strategies that optimize profitability throughout product lifecycle. Able to expertly navigate complex problems including customer escalations. Designs and presents with impact service documentation and support materials to customers or remote service centers. Demonstrated success leading teams to implement lean quality improvement methods and expertly uses systemic problem solving to identify root causes. Team oriented and energized by building strong international teams providing service across several markets and many countries.

**Job Requirements**

* 3 years - detail oriented with proven track record performing and validating product and process verification and validation.

* 3 years - demonstrated ability to drive systemic problem solving especially with respect to product and process

* 5 years - Customer facing experience providing technical or applications support for instruments or sensors

* International Travel (10%)

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience on going green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICONs forward thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers a competitive salary, relocation assistance, a discretionary bonus and generous employee benefits; major medical, dental, health, vision, 401K, PTO, tuition reimbursement and more

ENG1

**Qualifications**

**Skills**

**Required**

**Managing Cross-Functional Teams** *Advanced* **Organizational Skills** *Advanced* **Analytic/Problem Solving** *Advanced* **Preferred**

**Agile Development** *Novice* **Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

Bachelors or better in Engineering or related field.

**Preferred**

Masters or better in Engineering or related field.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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