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Director of Player Development
2 months ago
Summary: Oversee all aspects of Korean Player Development. Essential Duties and Responsibilities include: Overseeing the player development strategies and activities specific to the Korean market. Create an atmosphere that induces guests to make Fantasy Springs Resort Casino their choice for gaming entertainment. Responsible for actively building and retaining guest relations and acts as a mentor to other team members in order to provide superior guest service. Provide outstanding customer service to guests and all other employees by exceeding our mission statement. Building and maintaining relationships with Korean-speaking guests coordinating events and creating personalized gaming experiences to enhance guest loyalty and satisfaction. This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company. Supervisory Responsibilities: Position does have supervisory responsibilities. Job Requirements: Must be 21 years of age. High School Diploma/GED/College Degree. Fluency in Korean and English, read and write required Five to seven years of prior experience in player development or a similar role within the casino industry. Strong knowledge of Korean culture and customs Understanding of gaming regulations and compliance Proficiency in Microsoft Office Suite and customer relationship management Excellent communication and interpersonal skills Ability to work evenings, weekends and holidays required Bachelor's degree in a related field preferred This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company. Work Environment: Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise. Relocation Assistant The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits, you are entitled to paid time off (PTO), an employee assistance program (EAP) and more
