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Operational Shift Manager

2 months ago

Northampton, United States Royal Mail Group Full time

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Operational Shift Manager (Late Shift) - South Midlands Mail Centre

Competitive salary, car allowance £4,800 or £4,300 cash equivalent per annum, 18% bonus potential, 27.5 days annual leave plus bank holidays and pension scheme Full time. 41 hours per week, Permanent South Midlands Mail Centre, Swan Valley, Northampton, NN4 9DR We have a very exciting opportunity for someone to join us as a late Shift Manager at our South Midlands Mail Centre, helping us to continue to improve and deliver the best service. What does the role involve?

This is a role where you can take control and make a difference. With 9 direct reports, who in turn look after 250-280 staff on shift, our employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential with a focus on wellbeing initiatives. You'll be accountable for the performance of the shift, in particular H&S, lead on continuous improvement activities and have budget, finance and asset management responsibilities.

It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service. It’s an important time in our history, as we make tech a bigger part of our operation and you’ll be essential in helping our people to adapt and us to grow and evolve. What skills and experience are we looking for? As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following: Leadership Focus:

Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating. People Focus:

Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised. Resilience Focus:

Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure. Achievement Focus:

Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues. Improvement Focus:

Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs. Customer centric Focus:

Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience. Shift patterns: 13:48 - 22:12, Monday to Friday. A degree of flexibility is required to meet operational demands. Assessment Process

If selected, your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day. About Us At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. If selected. the first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. Closing Date:

Wedneday 12th June .

Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #LIMRT

Job reference number

310996

Job Segment:

Mailroom, Bank, Banking, Manager, Operations, Finance, Management

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