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Parts Counter Associate

3 months ago

Sioux City, United States Billion Auto Full time
Job Details

Job Location
Sioux City - Sioux City, IA

Position Type
Full Time

Job Category
Automotive

Billion Automotive is a family-owned business since 1935. We have built our name and reputation on customer satisfaction. We are a growing multi-state organization with more than 25 locations in Iowa, Minnesota & South Dakota If this is a culture you are striving to be a part of, Billion Auto of Clinton is now hiring PARTS COUNTER ASSOCIATE

QUALIFICATIONS:

-Valid driver's license & acceptable driving record required

-Customer service experience required (DOES NOT NEED TO BE AUTO PARTS SPECIFICALLY)

-Demonstrate a positive and helpful attitude while helping customers

-Requires a working knowledge of automotive systems, replacement parts sales, and needs of repair professionals

-Ability to work independently and as a team in a fast-paced environment

ABOUT YOUR ROLE:

-Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

-Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

-Answers phone calls, providing price quotes and other information.

-Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

-Provides high level of service to internal and external customers.

-Pulls and fills orders from stock.

-Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

-Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

-Notifies the service advisor and the customer when special ordered parts have been received.

-Notifies the body shop when all parts have arrived and when they will be delivered.

-Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

-Follows up on back-ordered parts.

-Replenishes assigned inventory daily.

-Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.

-Sets up orders for daily shipment, delivery or pick-up.

-Participates with the parts manager in maintaining a lost sales tracking program.

-Other tasks as assigned

WHY BILLION?

Take advantage of Billion's competitive and comprehensive benefit package We offer health, dental, vision, disability, life, accident & cancer insurance for all full-time employees.

Additional Benefits Include:

-401K (with company match)

-HSA & FSA

-PTO

-Employee Assistance Program

-Paid Holidays

-Employee pricing on vehicle purchases and service

-Opportunities for advancement - we believe in promoting from within