Customer Service Assistant
4 weeks ago
Location: Santa Ana, CA
Job Type: Full-Time
Reports To: Customer Service Manager
Job Overview:
We are seeking a dedicated and personable Customer Service Assistant to join our team. The ideal candidate will be responsible for providing excellent customer support, handling inquiries, and resolving issues in a professional and timely manner. This role requires strong communication skills, attention to detail, and a genuine desire to assist our customers in achieving a positive experience with our products and services.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, live chat, and other communication channels.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve product or service issues by clarifying complaints, determining the cause, selecting, and explaining the best solution.
- Maintain and update customer records accurately in the company's CRM system.
- Escalate complex cases to the appropriate department and ensure follow-up with the customer.
- Participate in training sessions to stay updated on product knowledge, customer service techniques, and company policies.
- Gather customer feedback and share insights with the team to contribute to continuous improvement.
- High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and familiarity with CRM software is preferred.
- Ability to remain calm, empathetic, and patient while resolving customer issues.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including weekends or holidays as needed.
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