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Workers Comp Claims Adjuster

3 months ago


Metairie, United States The Gray Insurance Company Full time
DUTIES AND RESPONSIBILITIES

  • Verify coverage of assigned claims and oversee the accuracy of claim set-up
  • Ensure timely communication to insureds and claimants with prompt response time to phone calls and emails
  • Investigate new and existing workers' compensation claims to determine compensability of claims (in whole and in part) and entitlement to indemnity and medical benefits
  • Ensure timely payments of claim bills (medical, legal, vendor) and indemnity payments
  • Establish a thoughtful approach to mitigate exposure with recommendations to management
  • Effectuate timely offers and settlements and ensure timely file closure
  • Ensure accurate and updated file information
  • Complete timely reports and file diaries
  • Visit assigned insureds periodically. Attend insured meetings and file reviews with insureds
  • Obtain medical reports and employer investigation documents. Secure statements from claimants/witnesses
  • Review and Approve/Deny timely, requests for authorization of medication and medical procedures/supplies
  • Schedule IME's and SMO's
  • Monitor incoming medical/legal reports and respond accordingly
  • Timely and accurately address reserves based upon the exposure
  • Submit recommendations to the Claims Branch Manager on cases exceeding personal settlement/reserve authority
  • Assign defense counsel upon the approval of the branch manager or VP - Claims.
  • Manage defense counsel and work collaboratively regarding strategy on litigated claims, making sure litigation management and billing guidelines are followed
  • Obtain expert opinions as needed
  • Attend Benefit Review Conferences and Contested Case Hearings required conferences and hearings with defense counsel
  • Obtain Jury/Appeal Bonds from Surety when needed
  • Monitor vendor participation (e.g. case management, vocational rehabilitation, private investigators) and apply gained knowledge/results appropriately
  • Responsible for completing timely and accurate PLN jurisdictional forms and EDI transmittals to the division-applicable governmental agency
  • Investigate and report to appropriate jurisdictions claims involving suspected fraudulent claims
  • Pursue all viable avenues of subrogation
  • Ensure Medicare Section 111 compliance filings and compliance with MSP requirements
  • Obtain required credit hours to maintain adjuster licensing
  • Ensure updated knowledge/application of DWC jurisdictional rules and regulations
  • Mentor, assist, share experience/expertise
  • Assist the Branch Manager as needed
  • Other duties as assigned/ required
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

REQUIRED SKILLS
  • Excellent communication skills with management, employees, and outsiders.
  • Excellent computer skills with knowledge of Microsoft Office Suite or similar software.
  • Ability to work independently with minimum supervision.