Shift Manager, Customer Services

4 weeks ago


Dallas, United States CareerBuilder Full time

Overview:
Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on

Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)

Responsibilities:
How will you make an impact?

Responsibilities
Responsible for providing quality service and achieving superior customer satisfaction
Resolves customer service and operational problems during tour of duty, working in the operation during peak or irregular periods, spending time in the operation interacting with customers and employees, and preparing customer correspondence
Through the use of cross-functional teams, the Shift Manager will generate and implement quality improvement ideas
Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments
Responsible for meeting profitability and cost control goals by developing and monitoring budgets and spending, actively seeking cost reduction ideas, and monitoring lost time
Ensures compliance with all operations (safety/government requirements) during tour of duty. Investigates discrepancies and compiles statistical data for compliance purposes
Coaches and counsels personnel and provides guidance to team on customer service and performance issues
Conduct performance reviews for team members on a regular basis
Encourages employee teamwork to generate and implement individual and the team's best ideas
Overall, the Customer Service Shift Manager will run an effective operation by communicating with managers, peers and team members, both within their immediate department, as well as with other departments and by administering company policies and procedures as well as providing their team with necessary tools, resources and training to meet or exceed all operational performance goals
Coordinates operation including scheduling, hiring, training, inventory, etc.

Qualifications:
Who are we looking for?

Requirements
The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives.
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated.
Minimum age of 18
High school diploma or GED equivalent
Valid state drivers license
Willing and able to work rotating shifts including nights, holidays, weekends, and days off
Possess the legal right to work in the United States
Must be able to read, write, fluently speak, and understand the English language
Able to lead and motivate employees in working as a team
Demonstrated ability to communicate verbally and in writing, leadership, initiative and judgment
Must demonstrate strong administrative and analytical abilities
Position may also require the ability to become certified as a Ground Security Coordinator (GSC). Previous experience in airport operations preferred.
Sabre experience preferred

Please note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer

Minorities/Women/Veterans/Disabled.

#J-18808-Ljbffr



  • Dallas, United States Envoy Air Full time

    Overview: Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight...


  • Dallas, Texas, United States Envoy Air Inc. Full time

    Overview: Who we are:   Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on!  Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.   We offer: Amazing...


  • Dallas, United States Texas Family Fitness Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementTraining & developmentVision insuranceJob Description:We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team in the fitness industry. The ideal candidate...


  • Dallas, United States HAI Connections Full time

    Job DescriptionJob DescriptionOur company is an outsourced customer acquisitions and sales agency looking for a Customer Service Manager to join our Dallas office.You will work with our team and other sales members, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client...


  • Dallas, United States Front Porch Pantry LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers, providing product & service information and resolving technical issues.The Customer Service Specialist at Front Porch Pantry reports to the Director of Operations and cheerfully helps them answer phones, chats, work...


  • Dallas, United States Front Porch Pantry LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers, providing product & service information and resolving technical issues.The Customer Service Specialist at Front Porch Pantry reports to the Director of Operations and cheerfully helps them answer phones, chats, work...


  • Dallas, United States Jeff Ivy District Manager Full time

    Job DescriptionJob DescriptionWe are seeking a passionate, self-driven, natural born leader with a desire to make a difference in people's lives. As a Financial Services Agent you will be part of a team that is helping to grow the revenue of the office by offering products that people need for their security and peace of mind.Our newest Financial...

  • Customer Service

    4 weeks ago


    Dallas, United States Werfen Full time

    **Back Office Customer Service Manager** Job Function Customer Service Location Barcelona **JOB DESCRIPTION:** BACK OFFICE CUSTOMER SERVICE MANAGER **Job Details:** **Department:** Customer Service **Country:** Spain **Position Summary** The Back Office Customer Service Manager will be responsible for ensuring efficiently recording of Orders from Customers...


  • Dallas, United States MW Logistics, LLC Full time

    **The Core responsibilities of the position include**: - Promptly secure delivery, pick-up and rescheduling appointments, recording details/directions in the system. - Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver - Reschedule appointments for pick-up/delivery - Supervise and Monitor pools in the...

  • Shift Manager

    2 weeks ago


    DALLAS, United States Wendy's Full time

    Come work and thrive in our fast-paced, customer-service driven Wendy's restaurant within a Pilot Flying J Travel Center. We serve our customers 24 hours a day, 365 days a year. Pilot Flying J has over 650 retail locations and is the largest operator Shift Manager, Manager, Operations, Customer Service, Management


  • Dallas, United States Chewy Full time

    **Hiring Alert:** Explore warehouse jobs near you! Earn great wages and enjoy competitive benefits, flexible shift options, and a fun work environment. ** Customer Service Careers** Make a Difference, Become Your Best In Chewy Customer Service, we're a team made up of strong, passionate team members dedicated to delivering an exceptional (7-star),...


  • Dallas, United States National Bankruptcy Services, LLC Full time

    Job DescriptionJob DescriptionNational Bankruptcy Services (NBS), headquartered in Dallas, Texas, was founded in 1999 to deliver technology enabled, compliant bankruptcy servicing solutions to our valued colleagues in the lending and servicing industries. NBS is proud to provide proven, results-driven bankruptcy solutions to some of the country’s largest...


  • Dallas, United States Galderma Full time

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...

  • General Manager

    1 day ago


    Dallas, United States General Manager (Electrical Contractor) Full time

    Job DescriptionJob DescriptionWe are seeking a General Manager/Managing Partner for day-to-day operations of an established electrical contractor. Must have a complete understanding of clerical, estimating, project management, and customer relations. This is a fast-track opportunity for partial ownership for the right individual. The business is active in...

  • Shift Manager

    2 weeks ago


    DALLAS, United States Wendy's Full time

    Restaurant Managers are an integral part of the Wendys leadership team. They provide the direction, training and expertise required to ensure that the customers expectations are exceeded and that each shift that they oversee achieves its business g Shift Manager, Manager, Restaurant, Management


  • Dallas, United States Mass Markets - MCI Company Full time

    MCI is seeking an experienced Insurance Call Center Customer Service Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. In this role, you will be responsible for managing team dev Customer Service Manager, Customer Service, Service Manager, Call Center, Insurance, Manager, Retail


  • Dallas, United States National Bankruptcy Services, LLC Full time

    Job DescriptionJob DescriptionNational Bankruptcy Services (NBS), headquartered in Dallas, Texas, was founded in 1999 to deliver technology enabled, compliant bankruptcy servicing solutions to our valued colleagues in the lending and servicing industries. NBS is proud to provide proven, results-driven bankruptcy solutions to some of the country’s largest...


  • Dallas, United States Hciequity Full time

    ** Customer Service Assistant (Dispatcher) - Morning Shift** Job Title Customer Service Assistant (Dispatcher) - Morning Shift Job ID 27556928 Location Tampa, FL 33634 Other Location Description **Medical Delivery Services is looking for an experienced and reliable Customer Service Dispatcher in Tampa, Florida. The schedule is Monday - Friday, 0400-1300....

  • Customer Service

    1 day ago


    Dallas, United States Market Value Inc Full time

    Job DescriptionJob DescriptionAre you a people person with a knack for solving problems and making customers smile? If so, we want you to join our team as a Customer Service Specialist! In this role, you'll be the friendly voice on the other end of the line, the helpful face behind the counter, and the go-to expert for all things customer-related. Get...


  • Dallas, United States LETRONICS INC Full time

    Job DescriptionJob DescriptionLetronics is seeking a project manager for various internal projects - that make up a full time position. As a project manager you will support our Amazon marketplace, test returned products and manage customer service requests.Test Returns:Training will be provided. No experience required...Follow a flow chart of steps to...