Customer Records Associate

1 month ago

Los Angeles, United States WASH Laundry Full time

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team

As a Client Records Associate, you'll have an opportunity to join our Client Accounts team and directly drive WASH's mission to be a world class service provider. The Client Accounts team operates in a fast-paced environment, handling a high volume of diverse customer inquiries, while providing administrative support to our Sales and Operations teams. A successful Client Records Associate is solution-oriented and maintains a polished and professional demeanor. The ideal candidate is passionate about providing high quality customer service, is organized and detailed-oriented, and possesses a 'can do' attitude.

Estimated Salary: $20.00 to $23.00 per hour based on qualifications and experience.

Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, and responsibilities.

What you will do:

  • Provide best-in-class customer service
  • Receive and process all inbound customer communications received by mail
  • Perform outbound calls to obtain updated customer information and resolve returned mail challenges
  • Accurately and timely update client records and process account update forms
  • Establish process to timely address and reduce returned mail correspondences and outdated/incomplete customer information
  • Prepare and investigate questions regarding customer payments and invoices
  • Interpret and explain customer contract terms
  • Achieve and maintain quality assurance standards
  • Take ownership during customer interactions and achieve first-call resolution outcomes
  • Take initiative and provide solutions for anticipated customer needs
  • Diffuse and de-escalate difficult customer interactions
  • Prepare correspondences for internal and external customers
  • Liaise with key departments to address a variety of customer inquiries
  • Provide administrative support to field Sales and Operations colleagues, as needed
  • Participate in special projects, as requested
What we are looking for:
  • Minimum of 1-2 years of customer service experience, working in a professional environment
  • Strong organizational and time-management skills
  • High level of accuracy and strong attention to detail to efficiently complete repetitive tasks
  • Ability to work effectively independently and as part of a team
  • Ability to meet, and exceed, deadlines
  • Excellent interpersonal, written, and verbal communication skills
  • Demonstrated proficiency in MS Office (Outlook, Word, Excel)
  • Bilingual English/Spanish is preferred

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