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Sales Associate II
1 month ago
Sales Associate III Coach Somerville, MA, US Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself in. The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression. SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities. Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team. Creates short- and long-term strategies to achieve personal metrics and performance goals. Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity. Represents Coach as a brand ambassador. Demonstrates Coach's Selling and Service expectations at all times. Understands changes in the local market with potential impact on business performance and supports the execution of local sales strategies and tactics. Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers. Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style. Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value. Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs. Attends to the unique and individual shopping needs of each customer. Follows up with customers consistently and genuinely to influence/close the sale. Builds lasting and loyal relationships with customers. Promotes and endorses a team selling environment. Maintains a calm and professional demeanor at all times. OPERATIONS: Ensures all daily tasks are completed without negatively impacting service or Coach standards. Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner. Maintains a clean and tidy selling floor at all times. Adheres to all applicable retail policies and procedures including POS, Operations, and Asset Protection procedures. Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor. Supports cash-wrap when needed to process purchases, returns, and exchanges. Competencies required: Drive For Results: Can be counted on to exceed goals successfully. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways. Learning on The Fly: Learns quickly when facing new problems. Perseverance: Pursues everything with energy, drive, and a need to finish. Additional Requirements Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Education: High school diploma or equivalent; college degree preferred. Physical: Ability to execute at a fast pace. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds. BASE PAY RANGE $16.00 TO $18.50 Hourly Click Here - U.S. Benefits Summary #J-18808-Ljbffr
